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Customer Focus: Skill in handling complaints, answering product/service questions, and coordinating with internal teams (e.g., shipping, logistics).Job Description 1.Responds to telephone, fax, and web product and service orders; obtains usage and inputs sales order data and/or product service calls into the order fulfillment system.2.Resolves routine and some non-routine customer questions, complaints, and requests.3.Investigates problems related to shipment of products, credits, and new orders.4.Through the ordering process, obtains information on the amount, type, and stock on hand. Required Skills Communication: Excellent verbal and written communication skills; ability to handle high-volume phone and fax interactions professionally.

Required Education (Inferred from Role Type)Minimum: High School Diploma or GED equivalent.Preferred (Typical for Level II): Associate’s degree in Business, Communications, or a related field, or equivalent work experience.Required Skills Communication: Excellent verbal and written communication skills; ability to handle high-volume phone and fax interactions professionally.Order Processing: Experience with sales order entry, order fulfillment systems, and processing product/service requests.Problem-Solving: Ability to investigate and resolve routine and some non-routine customer issues (e.g., shipment problems, credits, product availability).Data Entry: Accurate typing and data entry skills with attention to detail.System Proficiency: Comfortable using order management software, CRM tools, and standard office applications (e.g., email, spreadsheets).Organization: Ability to manage multiple tasks including expediting orders, checking stock levels, and maintaining records.Customer Focus: Skill in handling complaints, answering product/service questions, and coordinating with internal teams (e.g., shipping, logistics).Job Description 1.Responds to telephone, fax, and web product and service orders; obtains usage and inputs sales order data and/or product service calls into the order fulfillment system.2.Resolves routine and some non-routine customer questions, complaints, and requests.3.Investigates problems related to shipment of products, credits, and new orders.4.Through the ordering process, obtains information on the amount, type, and stock on hand. May also expedite orders and initiate action to replenish stock.5.May set up new accounts, maintain other records, and prepare required reports. **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

<p>Founded in 1993 by Sue Bhatia, Rose International is <strong>one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions</strong>. We serve companies in all 50 states and employ thousands of people across the country.</p>

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