Paid Sick Days

Parking

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Tuition Reimbursement

Work From Home

Game Rooms

Life Insurance

Merchandise Discounts

On Site Cafeteria

UNKNOWN

ADAPTED_NOW

Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.

HOUR

Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite  in Charlotte, NC, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!What You’ll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.During a Typical Day, You’ll<ul><li>Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.</li><li>Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.</li><li> Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.</li><li>Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.</li><li> Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.</li><li>Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.</li><li>Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.</li><li>Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate</li></ul>What You Bring to the Role<ul><li>High school diploma or equivalent</li><li>6 months or more of customer service and call center experience</li><li>Understanding, interpreting, and manipulating data for reporting</li></ul>What You Can Expect<ul><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encourage</li><li> A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit <div>https://www.ttecjobs.com/en/us-employee-benefits</div> for more information. Use if Non US based role: Visit <div>https://mybenefits.ttec.com/</div> for more information.</li></ul>The anticipated range is $14 hourly. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

TTEC

Quality Assurance Specialist

Administrative Skills

Analysis Skills

Auditing

Calibration

Call Centers

Career Development

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Data Analysis

Diversity

Documentation

Documentation Standards

Logistics

Maintenance Services

Online Chat

Operational Audit

Operations Processes

Performance Metrics

Project/Program Coordination

Quality Assurance

Quality Management

Reporting Skills

Scripting (Scripting Languages)

Service Delivery

Short Messaging Service (SMS)

Spreadsheets

Standard Operating Procedures (SOP)

Standards Development

Transponder

Video Chat

TTEC Holdings

FULL_TIME

FEED

YEAR

Lawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization. Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing.

Who We AreLawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage. You AreAn intermediate remote Software Tester to serve on a team supporting the U.S. Army Human Resources Command in Fort Knox, KY. How You’ll Make An ImpactAs a Software Tester, you will oversee quality control activities associated with software analysis. This can include, but is not limited to, developing test plans, performing exploratory testing, and executing functional and regression testing. You will work closely with software developers and product management to ensure the product is ready for release. Responsibilities<ul><li>Conduct thorough software testing, analyze data, communicate with developers.</li><li>Checking software functionality on different browsers to ensure that the software is up to the standard and meets the users’ needs.</li><li>Communicate the results of software testing efforts to stakeholders and suggest areas of improvement.</li><li>Work with project developers and product management to ensure software solutions meet our user expectations.</li><li>Execute software test cases and automated tests based on customer specifications and requirements.</li><li>Perform root cause analysis on defects/bugs found to identify and mitigate risks.</li><li>Conduct exploratory and usability testing to locate bugs before the software is introduced into production.</li><li>Execute comprehensive testing against the software, ensuring all features function as designed and intended.</li><li>Contribute to the continuous improvement of software testing methodologies and develop standard operating procedures (SOPs), if necessary.</li></ul> The TeamLawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization. Here's What You Need<ul><li>Bachelor's degree in related field with a minimum of 5+ years of experience as Software Engineer Tester</li><li>Active Secret clearance</li><li>Must be US Citizen</li><li>Possess an active CompTIA Security+ certification </li><li>Aptitude for the ability to test software for quality (detail oriented)</li><li>Strong understanding of Agile methodologies</li><li>An understanding of various programming such as JavaScript, C# Java, NodeJS, and Angular</li><li>Strong understanding of logic</li><li>Experience in working with test automation tools like Selenium, Appium, or Cypress, Playwright</li><li>Proficiency in writing detailed descriptions</li></ul> Bonus If You<ul><li>Experience with Azure DevOps</li><li>Experience with Amazon AWS</li><li>Knowledge of computer architecture and tools for manual & auto testing, unit testing, integration testing, functional testing and bug-tracking systems.</li><li>Demonstrated success in software development lifecycle management (SDLC).</li><li>Excellent interpersonal skills, analytical soundness, data analysis.</li><li>Willingness to work collaboratively in a fast-paced Agile environment.</li><li>Relevant software testing certifications include Certified Software Tester (CSTE), ISTQB Agile Tester Certification or Certified Associate in Software Testing (CAST)</li></ul> Benefits<ul><li>A competitive compensation package</li><li>Comprehensive health and wellness benefits, including medical, dental, and vision plans</li><li>Access to company-provided retirement savings options with matching contributions</li><li>Opportunities for professional growth and continued learning</li><li>Additional perks such as discounts on various services and products</li><li>Remote work environment </li></ul>The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.Lawelawe Defense Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position. We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.Powered by JazzHR

Lawelawe Defense Inc

Software Tester

Agile Programming Methodologies

Amazon Web Services (AWS)

AngularJS

Bug Tracking/Defect Management

Computer Architecture

Computer Networks

Continuous Improvement

Debugging Skills

Dental Insurance

Detail Oriented

DevOps

Develop Methodologies

Federal Contracts

Federal Government

Functional Testing

Hawaiian Language

Human Capital

Human Resources

ISTQB Foundation

Integration Testing

Interpersonal Skills

Java

JavaScript

Microsoft C# (C Sharp)

Microsoft Windows Azure

Network Architecture/Engineering

Network Operations Center

Node.js

Product Management

Project Development

Project/Program Management

Quality Assurance Methodology

Quality Control

Regression Testing

Risk Analysis

Risk Management

Root Cause Analysis

Secret Clearance

Selenium

Small Business

Software Debugging

Software Development

Software Development Lifecycle (SDLC)

Software Engineering

Software Testing

System Architecture

Systems Engineering

Test Automation

Test Case

Test Plan/Schedule

Test Tools

Testing

Unit Test

United States Army

United States Citizen

Usability Testing

Vision Plan

Web Browsers

partner JazzHR

We promote and support a diverse workforce across all levels in the company. Type:ETL Tester.

<table border="0" style="width:470px"><tbody><tr><td>Role name: Location: Type:</td><td>ETL Tester Louisville, KY Contract</td></tr><tr><td>Role Description:</td><td> Work with the team to define and implement best practices and standards within the organization Analyse requirements to determine the in scope and out of scope scenarios for test planning Prepare Test Plan and Test Strategy documents Coordinate with business users, developers and scrum masters Responsible for Test Status Reports Responsible for Defect tracking Internal review of the deliverables Prioritize the test execution depends on business needs Strong knowledge on software development cycle and quality assurance methodologies Training and mentoring the team members Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures</td></tr></tbody></table> Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Diverse Linx

ETL Tester

Role Description:Playwright Automation TesterCompetencies:PlaywrightExperience (Years):8-10Essential Skills:Playwright Automation TesterDesirable Skills:Not Available. We promote and support a diverse workforce across all levels in the company.

<table><tbody><tr><th>Role Description:</th><td>Playwright Automation Tester</td></tr><tr><th>Competencies:</th><td>Playwright</td></tr><tr><th>Experience (Years):</th><td>8-10</td></tr><tr><th>Essential Skills:</th><td>Playwright Automation Tester</td></tr><tr><th>Desirable Skills:</th><td>Not Available</td></tr></tbody></table> Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Playwright Automation Tester

Pointwest is currently seeking a high-caliber Software Quality Assurance (SQA) Lead to join a strategic initiative for one of the world’s largest and most recognized quick-service restaurant (QSR) brands. Hardware Lab Oversight: Manage "Model Store" testing environments, validating physical hardware configurations (terminals, printers, payment devices) alongside software builds.

<h2>SQA Lead (Point-of-Sale & Hospitality Tech)</h2>Location: Louisville, KY (Hybrid)Sector: Global Hospitality & QSR Technology<hr/><h3>The Opportunity</h3>Pointwest is currently seeking a high-caliber Software Quality Assurance (SQA) Lead to join a strategic initiative for one of the world’s largest and most recognized quick-service restaurant (QSR) brands.This is not a standard "click-and-test" role. You will be a key player in a massive digital transformation, leading the quality validation for a multi-year global rollout of the PAR Brink POS ecosystem. Based in Louisville, Kentucky, you will work at the intersection of high-volume e-commerce and physical store operations, ensuring that technology enhances the experience for millions of customers and thousands of team members.<hr/><h3>Core Responsibilities</h3><ul><li>POS Transformation Leadership: Drive the testing strategy for the integration and deployment of PAR Brink POS and associated back-of-office systems.</li><li>Omni-channel Validation: Ensure seamless synchronization between mobile/web ordering platforms, third-party delivery aggregators, and in-store kitchen display systems (KDS).</li><li>Hardware Lab Oversight: Manage "Model Store" testing environments, validating physical hardware configurations (terminals, printers, payment devices) alongside software builds.</li><li>Automation & Efficiency: Transition manual testing processes into robust automated frameworks to support a continuous deployment (CI/CD) environment.</li><li>Defect Governance: Lead triage meetings with developers and business stakeholders to prioritize fixes based on operational impact and "dinner rush" stability.</li><li>Strategic Reporting: Provide Pointwest and client leadership with clear, data-driven insights into release readiness and system health.</li></ul><hr/><h3>Technical Requirements</h3><ul><li>Experience: 7+ years in Software QA, with at least 3 years in a Lead role.</li><li>PAR Expertise: Direct, hands-on experience with PAR (Brink or PixelPoint) systems is a mandatory requirement for this role.</li><li>Industry Knowledge: Strong background in the Restaurant/Hospitality sector, specifically understanding kitchen workflows and transaction processing.</li><li>Testing Stack: * Proficiency in SQL for backend data verification.<ul><li>Experience with API Testing (Postman, SoapUI) and cloud-based environments (GCP preferred).</li><li>Familiarity with automation tools such as Selenium, Appium, or Cypress.</li></ul></li><li>Education: Bachelor’s degree in Computer Science, IT, or equivalent professional experience.</li></ul><hr/><h3>Professional Attributes</h3><ul><li>Operational Mindset: You understand that in the pizza/QSR world, system uptime is critical to store profitability.</li><li>Leadership: Proven ability to manage a team of testers, often across multiple time zones or in hybrid environments.</li><li>Communication: Ability to translate technical bugs into "business impact" for non-technical stakeholders.</li></ul><hr/><h3>Why Pointwest?</h3>At Pointwest, we act as a bridge between top-tier talent and industry-leading enterprises. By joining this project, you will:<ul><li>Work on a high-visibility project that is a cornerstone of our client’s global strategy.</li><li>Engage with a collaborative team that values innovation and "Shift Left" testing methodologies.</li><li>Enjoy a competitive compensation structure with the stability of a long-term engagement.</li></ul><hr/><blockquote>Are you ready to lead the future of hospitality tech? Apply today with your updated resume and a summary of your experience with PAR POS systems.</blockquote>Powered by JazzHR

Pointwest Technologies Corp

SQA Lead (Point of Sale & Hospitality Tech)

Automation

Build Management

Computer Science

Continuous Deployment/Delivery

Continuous Integration

Ecosystems

Establish Priorities

Fast Food

Hardware Configuration Management

Hospitality and Tourism

Laboratory

Leadership

Point of Sale (POS) Systems

Printers

Profit & Loss

Quality System Requirements (QSR)

Restaurant

Retail Management

Strategic Planning

Team Lead/Manager

Team Player

Technical Sales

Test Strategy

Transaction Processing/Management

eCommerce

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Quality Assurance SpecialistTTEC

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ETL TesterDiverse Linx

Playwright Automation TesterDiverse Linx

SQA Lead (Point of Sale & Hospitality Tech)Pointwest Technologies Corp

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