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As one of the fastest-growing companies in the hospitality and vacation ownership industry, we are committed to delivering exceptional service, operational excellence, and compliance integrity across all locations. Capital Vacations continues to expand across key markets, and we are seeking a dynamic Regional Quality Assurance Manager to support our growing portfolio.

<h3>Join Our Growing Team!</h3><p>Capital Vacations continues to expand across key markets, and we are seeking a dynamic <strong>Regional Quality Assurance Manager</strong> to support our growing portfolio. As one of the fastest-growing companies in the hospitality and vacation ownership industry, we are committed to delivering exceptional service, operational excellence, and compliance integrity across all locations.</p><h3>Company Overview</h3><p>At Capital Vacations, our mission is simple: to provide quality vacations to our members and guests. With access to 90+ internal club destinations and thousands of external travel options, we hold ourselves to the highest standards in service, compliance, and customer experience.</p><p>We foster a collaborative and performance-driven culture that empowers leaders to innovate, elevate teams, and drive measurable results. If you are passionate about operational excellence and leading high-performing teams, this is your opportunity to make a regional impact.</p><hr/><h3>Position Overview: Regional Quality Assurance Manager</h3><p>The <strong>Regional QA Manager</strong> is responsible for overseeing Quality Assurance operations across multiple resort and sales locations within an assigned region. This leadership role ensures compliance with company policies, regulatory standards, and ethical sales practices while maintaining exceptional owner satisfaction and protecting the integrity of Capital Vacations ownership.</p><p>This position partners closely with Regional Sales and Marketing Leadership to drive accountability, minimize cancellations, mitigate risk, and elevate overall performance standards.</p><hr/><h3>Key Responsibilities</h3><h3>Regional Oversight & Leadership</h3><ul><li><p>Provide strategic direction and oversight to on-site QA Managers and QA teams across multiple locations.</p></li><li><p>Train, mentor, and develop QA leadership to ensure consistent performance and compliance standards.</p></li><li><p>Conduct regular site visits, audits, and performance reviews.</p></li><li><p>Establish accountability measures and corrective action plans where needed.</p></li></ul><h3>Compliance & Risk Management</h3><ul><li><p>Ensure adherence to all company policies, state regulations, and timeshare closing procedures.</p></li><li><p>Protect the organization from misrepresentation and compliance violations.</p></li><li><p>Investigate escalated client disputes and misrepresentation concerns.</p></li><li><p>Partner with Legal and Executive Leadership when necessary.</p></li></ul><h3>Sales & Operational Alignment</h3><ul><li><p>Collaborate with Regional Sales and Marketing Leaders to maintain acceptable cancellation rates and achieve company targets.</p></li><li><p>Monitor performance metrics including net cancellation rate, closing percentages, and rescission trends.</p></li><li><p>Provide strategic recommendations to improve sales quality and customer satisfaction.</p></li></ul><h3>Contract & Administrative Oversight</h3><ul><li><p>Ensure contract accuracy, funding readiness, and compliance documentation across all regional sites.</p></li><li><p>Oversee equity reports, credit applications, and contract processing standards.</p></li><li><p>Maintain reporting accuracy and distribute regional performance reports to executive leadership.</p></li></ul><h3>Customer Experience Excellence</h3><ul><li><p>Ensure QA teams deliver exceptional service during closings.</p></li><li><p>Promote owner confidence before, during, and after the rescission period.</p></li><li><p>Implement best practices to enhance the owner onboarding experience.</p></li></ul><h3>Performance & Budget Management</h3><ul><li><p>Partner with site leadership to maintain operational budgets within acceptable standards.</p></li><li><p>Identify trends and implement proactive solutions to reduce financial exposure.</p></li></ul><h3></h3><hr/><h3>Why Choose Capital Vacations?</h3><ul><li><p>Competitive Compensation Package with performance-based incentives</p></li><li><p>Leadership Growth & Career Advancement Opportunities</p></li><li><p>Comprehensive Benefits including medical, dental, vision, company-paid life insurance, and 401(k)</p></li><li><p>Travel Opportunities within assigned region</p></li><li><p>Supportive, high-performance culture focused on results and integrity</p></li></ul><hr/><h3>Who We’re Looking For</h3><p>We are seeking a strong, strategic leader who:</p><ul><li><p>Has a deep understanding of Timeshare QA, compliance, and closing processes</p></li><li><p>Demonstrates strong regional leadership and team development skills</p></li><li><p>Thrives in a fast-paced, multi-site operational environment</p></li><li><p>Has exceptional analytical, problem-solving, and conflict resolution abilities</p></li><li><p>Communicates effectively across all levels of leadership</p></li><li><p>Is highly organized, detail-oriented, and results-driven</p></li></ul><hr/><h3>Qualifications</h3><h3>Education & Experience</h3><ul><li><p>5+ years of experience in the Timeshare industry required</p></li><li><p>3+ years in a QA leadership or multi-site management role preferred</p></li><li><p>Proven track record of reducing cancellations and improving compliance standards</p></li></ul><h3>Skills & Knowledge</h3><ul><li><p>Strong understanding of state and federal timeshare regulations</p></li><li><p>Advanced knowledge of contracts, funding processes, and sales compliance</p></li><li><p>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)</p></li><li><p>Ability to analyze performance data and identify actionable insights</p></li><li><p>Willingness to travel regularly within assigned region</p></li><li><p>Flexibility to work weekends and be available as needed</p></li></ul>

Capital Vacations

Regional Quality Assurance Manager

Accounting Close

Auditing

Best Practices

Budget Management

Budgeting

Communication Skills

Contract Management

Contract Processing

Corporate Policies

Corrective Action

Customer Escalations

Customer Experience

Customer Satisfaction

Data Analysis

Federal Laws and Regulations

Funding

Hospitality and Tourism

Leadership

Legal

Maintain Compliance

Marketing

Mentoring

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Microsoft Word

Onboarding

Performance Analysis

Performance Management

Performance Metrics

Performance Reviews

Quality Assurance

Quality Management

Regional Sales

Regulations

Regulatory Compliance

Risk Management

Sales

Sales Operations

Service Delivery

State Laws and Regulations

Strategic Planning

Team Player

Trend Analysis

Willing to Travel

clearcompany

Handles cancellations by phone or walk-in; works to retain cancellations as owners and, if unsuccessful, completes necessary documents according to cancellation procedures. This role verifies the accuracy of Owner and purchase information with the Owner while explaining the contract paperwork ethically and ensuring the new Owner leaves with a feeling of satisfaction and confidence in the purchase.

<p><strong>Capital Vacations is the fastest growing company within our sector of the Hospitality Industry.</strong><strong>We pride ourselves on delivering best-in-class service and providing access to over 90 internal club destinations, plus thousands more external options. Our mission is simple: to provide quality vacations to our valued members and guests.</strong></p><p><strong>We're looking for dynamic individuals to join our fast-paced team, driven by success and rewarded with industry-leading compensation plans.</strong></p><p>The Quality Assurance Representative continues the sales process with an intent to maintain the integrity of the Capital product. This role verifies the accuracy of Owner and purchase information with the Owner while explaining the contract paperwork ethically and ensuring the new Owner leaves with a feeling of satisfaction and confidence in the purchase. The QA Representative maintains proper sales procedures while decreasing the rescission rate of the Resort.</p><p><strong>The Ideal Candidate:</strong></p><ul><li>Flexibility to work weekends and holidays.</li><li>Professional demeanor with a tenacious attitude.</li><li>Detailed-oriented with strong problem solving skills.</li><li>Great opportunity for former loan processors, contracts processors, closing agents, title agents, bank tellers as well as sales representatives.</li></ul><p><strong>Principal Duties and Responsibilities</strong></p><ul><li>Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase. Ensures that our newest Owner leaves with confidence in the purchase.</li><li>Assists with contracts, processes and other functions in the office as needed or requested.</li><li>Verifies all documents for accuracy; checks contracts for errors and omissions.</li><li>Adheres to regulation and company policies/procedures concerning the Timeshare closing process.</li><li>Handles misrepresentation concerns and client disputes and reports when necessary.</li><li>Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations.</li><li>Protects the company from misrepresentations.</li><li>Must close a “Reasonable Percentage” (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month.</li><li>Downloads each closing, labels and appropriately files within the required timeframe to qualify for Monthly Tier bonus as outlined on the Quality Assurance Compensation Plan.</li><li>Downloads QA recordings, labels and files appropriately within 24 hours for closing at the site level and 72 hours for closing on a roadshow. Labels and saves the files while following the correct procedures. One missing recording is below the Minimum Performance Standards.</li><li>Maintains a low net cancellation rate while maintaining the integrity of Capital Vacations ownership. Net cancellation percentage of 15% or higher is below the Minimum Performance Standards.</li><li>One or more contract(s) placed on suspense in a monthly period is below the Minimum Performance Standards.</li><li>Handles cancellations by phone or walk-in; works to retain cancellations as owners and, if unsuccessful, completes necessary documents according to cancellation procedures.</li><li>All other duties as requested.</li></ul><p><strong>Education, Essential Training / Certifications, and Experience:</strong></p><ul><li>High school diploma/ GED or one to three years of related experience and training; or equivalent combination of education and experience.</li><li>Sales experience within the Timeshare industry</li><li>Possess and maintain Notary credentials</li></ul><p><strong>Skills, Knowledge, and Abilities:</strong></p><ul><li>Sales experience</li><li>Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)</li><li>Maintain low Net Cancellation rate (14% and below)</li><li>Customer service skills</li><li>Written and oral communication skills</li><li>Typing and basic computer skills</li><li>Flexible schedule</li></ul><p><strong>Shift:</strong></p><ul><li>Additional hours may be required to meet deadlines or cover shifts</li><li>Regular Hours, On-Call, and Weekend</li></ul><p><strong>Travel:</strong></p><ul><li>Participation in Road Shows is required</li></ul>

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Regional Quality Assurance Manager Capital Vacations

Timeshare Quality Assurance Representative Capital Vacations

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