Paid Sick Days

Parking

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Tuition Reimbursement

Work From Home

Game Rooms

Life Insurance

Merchandise Discounts

On Site Cafeteria

UNKNOWN

ADAPTED_NOW

Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.

HOUR

Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite  in Charlotte, NC, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!What You’ll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.During a Typical Day, You’ll<ul><li>Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.</li><li>Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.</li><li> Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.</li><li>Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.</li><li> Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.</li><li>Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.</li><li>Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.</li><li>Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate</li></ul>What You Bring to the Role<ul><li>High school diploma or equivalent</li><li>6 months or more of customer service and call center experience</li><li>Understanding, interpreting, and manipulating data for reporting</li></ul>What You Can Expect<ul><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encourage</li><li> A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit <div>https://www.ttecjobs.com/en/us-employee-benefits</div> for more information. Use if Non US based role: Visit <div>https://mybenefits.ttec.com/</div> for more information.</li></ul>The anticipated range is $14 hourly. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

TTEC

Quality Assurance Specialist

Administrative Skills

Analysis Skills

Auditing

Calibration

Call Centers

Career Development

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Data Analysis

Diversity

Documentation

Documentation Standards

Logistics

Maintenance Services

Online Chat

Operational Audit

Operations Processes

Performance Metrics

Project/Program Coordination

Quality Assurance

Quality Management

Reporting Skills

Scripting (Scripting Languages)

Service Delivery

Short Messaging Service (SMS)

Spreadsheets

Standard Operating Procedures (SOP)

Standards Development

Transponder

Video Chat

TTEC Holdings

FULL_TIME

FEED

YEAR

MMQCI has developed technologies to stabilize DNA and RNA for use as quality controls and continues to pursue the discovery of novel techniques useful for the development of new quality control products. markets unique quality control products used by hospital laboratories to monitor the accuracy of tests for inherited disease, pharmacogenetics, oncology, and infectious diseases.

Ensure Quality & Compliance as Our Next QA/RA Specialist!   The Quality Assurance/Regulatory Affairs Specialist plays a key role in supporting quality assurance activities and ensuring compliance with applicable regulatory requirements. Reporting to the Manager of QA/RA, this position is responsible for maintaining policies and managing procedures that support MMQCI’s Quality System in alignment with ISO 13485 standards.  The ideal candidate brings experience working within an ISO 13485-regulated environment and is comfortable supporting and maintaining quality systems. This role offers the opportunity to quickly build expertise while working in a collaborative environment.    What You Will Get to Do <ul style="margin-bottom:11px"><li style="margin-bottom:11px">Review and approve all Quality Management System documentation (i.e. batch records and QC testing) to ensure compliance with QMS certifications and investigations </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Collaborate with departments to investigate Material Review Notifications and develop Corrective and Preventive Action plans </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Independently reviews and authorizes process and equipment validations </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Performs or assists with audits, including internal, customer, and regulatory audits </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Maintains MMQCI’s ISO 13485 certification  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Writes SOPs and trains key personnel as needed to support all departments </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">May be called on to assist others and perform additional tasks as assigned </li></ul>  Required Skills & Experience<ul style="margin-bottom:11px"><li style="margin-bottom:11px">Bachelor’s degree in Life Sciences with 5+ years’ experience in a cGMP-regulated environment, including at least 2 years in Quality Assurance </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Knowledge of current GMP regulations, ISO 13485, and In Vitro Diagnostic Regulation (IVDR) is preferred </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Strong written and verbal communication skills; proficient in Microsoft Suite </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Excellent proofreading skills with strong attention to detail </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Ability to manage multiple priorities in a fast-paced, changing environment and meet challenging deadlines </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Strong work ethic, team-oriented mindset, and willingness to learn </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Ability to communicate clearly and constructively  </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Must be able to lift up to 30 lbs  </li></ul> Why You’ll Love Working Here  <ul style="margin-bottom:11px"><li style="margin-bottom:11px">Opportunity to make a meaningful impact within a growing diagnostic company </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Collaborative, mission-driven team environment </li></ul><ul style="margin-bottom:11px"><li style="margin-bottom:11px">Competitive compensation and benefits </li></ul>  Benefits We Offer  • Medical, dental, and vision insurance  • 401(k)                                                                                         • Profit Sharing Plan  • Vacation  • Holidays  • Sick leave  Get to know the MMQCI team!  https://www.mmqci.com/about/employeespotlight/employee-spotlight.html    Maine Molecular Quality Controls, Inc. (MMQCI) designs, develops, manufactures, and  markets unique quality control products used by hospital laboratories to monitor the accuracy of tests for inherited disease, pharmacogenetics, oncology, and infectious diseases. MMQCI has developed technologies to stabilize DNA and RNA for use as quality controls and continues to pursue the discovery of novel techniques useful for the development of new quality control products.    MMQCI is conveniently located in beautiful southern coastal Maine, minutes from the Maine Turnpike, Portland International Jetport, and less than 2 hours from Boston. Close by are fabulous Portland restaurants, sandy beaches, and a plentiful supply of Maine lobsters! Many terrific outdoor activities are easily accessible including hiking, biking, kayaking, fishing, skiing and snowshoeing. We’re in a state-of-the-art facility, located in Saco, right next to the Eastern Trail. Come join us! Powered by JazzHR

MMQCI

Biology

Communication Skills

Compensation and Benefits

Corrective Action

Current Good Manufacturing Practice (cGMP)

Dental Insurance

Detail Oriented

Disease

Fishing

GMP (Good Manufacturing Practices)

Hospital

ISO (International Organization for Standardization)

Infectious Diseases

Insurance Regulations

Internal Audit

Laboratory

Lift/Move 30 Pounds

Maintain Compliance

Microsoft Product Family

Multitasking

Oncology

Pharmacogenetics

Policy Development

Precision Testing

Presentation/Verbal Skills

Product Development

Proofreading

Quality Control

Regulations

Regulatory Compliance

Regulatory Reports

Regulatory Requirements

Restaurant

Staff Training

Systems Maintenance

Team Player

Testing

Time Management

Vision Plan

Writing Skills

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