Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.What You'll DoAdvise and arrange travel for corporate business customers (both individuals and groups)Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional servicesArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse Global Distribution System (GDS) - SabreEnsure compliance to customers' agreed travel policy, service provider policies, and regulatory requirementsUse positive telephone service techniques and act on special customer requestsCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process. What We're Looking ForPassion for excellence in client service, including proactive anticipation of needsNative GDS expertise - SabreProfessional communication (written and verbal)Attention to detailAct with integrity, and look after personal traveler informationPossess a strong understanding of the travel industry (background in business travel, or airline reservationResolving customer issues quickly and independently / with supplierTeamwork and openness to feedbackLooking for someone to be flexible and open to work - day, afternoon and evening shifts including weekends.