PERMANENT

FULL_TIME

ADAPTED_NOW

UNKNOWN

Lead the planning and execution of integrated, multi-channel annual giving campaigns—including direct mail, email, digital fundraising, and giving day initiatives—to drive donor acquisition, retention, and revenue growth in support of annual fund goals. Additionally, they manage relationships with annual fund supporters, using data and donor insights to improve outreach and results, while working closely with teams across the organization to ensure a consistent and engaging donor experience.

Job description Make lives meaningful through making. Who We ArePenland School of Craft is an international center for craft education offering residential workshops, residencies, community education programs, and exhibitions. Located on 420 acres in the NC Mountains, Penland has 16 teaching studios and 60 historic and contemporary buildings. We are an equal-opportunity employer with a staff of 50+. Penland operates with a $54 million endowment and an annual operating budget of $8.4 million. We are located about an hour northeast of Asheville, NC. Our Commitment to Equity, Diversity, and InclusionAt Penland School of Craft, we believe that fostering a climate of equity, inclusion, diversity, and antiracism are essential to our work. We are committed to creating a campus community free of discrimination, and we welcome everyone who supports this commitment. Black, Indigenous, Latine, Asian, and other people who identify as people of color or BIPOC individuals are encouraged to apply, as are people holding other marginalized identities related to gender, sexual orientation, ability, and class background.Position SummaryThe Annual Giving Coordinator is a key member of the development team responsible for leading the strategy, execution, and growth of a comprehensive annual giving program. This position leads annual fundraising campaigns and creates meaningful ways to stay connected with donors through thoughtful communication and stewardship. This position is expected to bring in over $600,000 to $1,000,000 in annual donations. Additionally, they manage relationships with annual fund supporters, using data and donor insights to improve outreach and results, while working closely with teams across the organization to ensure a consistent and engaging donor experience. From coordinating campaigns and tracking progress to supporting scholarship donors and recognition efforts, this role helps strengthen relationships, increase giving, and sustain the organization’s mission over time.This is an administrative non-exempt position. Primary Responsibilities<ul><li>Lead the planning and execution of integrated, multi-channel annual giving campaigns—including direct mail, email, digital fundraising, and giving day initiatives—to drive donor acquisition, retention, and revenue growth in support of annual fund goals.</li><li>Spearhead the fundraising team’s effort to design and implement a comprehensive, year-round donor stewardship strategy that deepens engagement, strengthens donor loyalty, and increases lifetime value. Drive project management in this area and coordinate with other departments and external partners on printing and mailing deadlines.</li><li>Own renewal and upgrade strategies for annual donors and annual donor giving circles, leveraging segmentation, donor insights, and face-to-face, in-person visits to personalize outreach to increase giving levels over time.</li><li>Manage a portfolio of annual fund donors, providing direct stewardship and solicitation through personalized outreach, and serving as a key point of contact to enhance donor relationships and satisfaction.</li><li>Actively participate in the donor acknowledgment program, ensuring timely, accurate, and meaningful recognition across all giving levels in collaboration with development operations.</li><li>Work with the Data & Development Administrator on data entry, campaign tracking, segmentation, list generation, and data integrity to support effective decision-making and execution.</li><li>Collaborate with the Communications team to develop compelling, donor-centric messaging and content across channels, aligning annual giving strategies with broader institutional branding and storytelling.</li><li>Lead the strategy and execution of Penland’s Giving campaign in partnership with the Digital Media Editor, including campaign planning, audience targeting, content development, and post-campaign analysis.</li><li>Partner cross-functionally with program and events teams to integrate annual giving into key initiatives—including the Annual Benefit Auction—ensuring a cohesive donor experience and maximizing philanthropic outcomes.</li><li>Drive donor pipeline development by identifying, qualifying, and cultivating prospects for increased giving, and collaborating with major gifts colleagues to support effective portfolio transitions.</li><li>Conduct and synthesize donor research and performance data to inform strategy, optimize campaigns, and identify opportunities for growth.</li><li>Establish, monitor, and analyze key performance metrics (e.g., donor retention, acquisition, upgrades, and revenue), and translate insights into actionable recommendations to improve results.</li><li>Prepare and present regular reports on annual giving performance, trends, and strategic opportunities for internal stakeholders and leadership.</li><li>Contribute to budget planning and management for annual giving initiatives, tracking expenses, and evaluating return on investment.</li><li>Engage and support volunteers, board members, and ambassadors in annual giving efforts, equipping them with tools and strategies to effectively participate in fundraising.</li><li>Support annual scholarship donor engagement and recognition, including stewardship communications, student-donor connections, and acknowledgment processes, ensuring a meaningful and mission-centered donor experience.</li><li>Contribute to the production of the annual scholarship report in coordination with the Special Events Manager.</li><li>Actively participate in advancement planning and strategy discussions, contributing insights and ideas to strengthen overall fundraising performance.</li><li>Take on additional responsibilities and special projects as assigned by the Chief Advancement Officer.</li><li>Other duties as assigned.</li></ul>Qualifications<ul><li>Bachelor’s degree or equivalent combination of education and experience.</li><li>3–5 years of experience in fundraising, nonprofit development, membership, or sales/marketing or a related field (annual giving, direct response, or donor relations experience preferred).</li><li>Demonstrated experience managing or supporting fundraising campaigns, including email, direct mail, or digital giving initiatives.</li><li>Strong relationship-building and communication skills, with the ability to engage and steward donors effectively.</li><li>Experience working with donor databases/CRMs (e.g., Raiser’s Edge, Salesforce, or similar), including list generation, segmentation, and data management.</li><li>Ability to analyze data and use insights to inform strategy, track performance, and improve results.</li><li>Excellent project management and organizational skills, with the ability to manage multiple priorities and meet deadlines.</li><li>Strong writing and editing skills, particularly for donor-facing communications.</li><li>Collaborative mindset with the ability to work effectively across teams.</li><li>High level of attention to detail and a commitment to accuracy, especially in donor records and acknowledgments.</li><li>Familiarity with fundraising best practices, donor stewardship, and moves management is a plus.</li><li>Passion for the organization’s mission and an understanding of the role philanthropy plays in supporting it.</li></ul>Physical DemandsThis position is primarily office-based and requires extended periods of sitting and working at a computer, including typing and viewing digital screens. The role also involves occasional standing, walking, and use of office equipment. The Coordinator may be required to lift and move materials weighing up to 20–25 pounds. Occasional bending, reaching, and carrying may be necessary.Participation in events may require extended periods of standing, light setup and breakdown, and occasional evening or weekend work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.BenefitsWe are committed to supporting our staff through a comprehensive benefits package. For health and wellness, we offer multiple medical plan options, as well as vision, dental, long-term disability, and life insurance coverage. Employees also have access to a retirement plan and an Employee Assistance Program (EAP). Our leave benefits include generous vacation time, sick leave, extended sick leave, and floating holidays to support work-life balance.In addition, staff enjoy unique organizational perks such as access to studios, free classes, meals during program periods, and various employee discounts. We also offer additional benefits and opportunities, which we are happy to discuss in more detail during the interview process.CompensationThis non-exempt, full-time (40 hours per week), year-round, benefits-eligible position works 2080 hours annually. Compensation discussions are part of the interviewing process, but the starting salary range for this position is $22.25-$29.32 per hour and is negotiable within this range based on the skills and experience an applicant brings to the position.

Penland School of Craft

Annual Giving Coordinator

Analysis Skills

Best Practices

Brand Marketing (Branding)

Budget Management

Budgeting

Campaigns

Communication Skills

Community Programs

Content Development

Cross-Functional

Customer Relationship Management (CRM) Systems

Data Analysis

Data Entry

Data Management

Data Quality

Decision Support

Detail Oriented

Digital Media

Direct Mail

Direct Response Advertising

Diversity

Donor Development

Donor Program

Donor Relations

Editing

Event Management

Expense Analysis

Expense Tracking

Funding

Fundraising

Fundraising Campaign

Fundraising Program

Investment Analysis

Leadership

LifeTime Value (LTV)

Marketing

Material Moving

Multitasking

Nonprofit

Office Equipment

Organizational Skills

Performance Analysis

Performance Management

Performance Metrics

Physical Demands

Printing

Project Tracking

Project/Program Management

Relationship Management

Return on Investment (ROI)

Revenue Growth

Sales

Salesforce.com

Scholarship

Stewardship

Storytelling

Strategic Planning

Team Player

Time Management

Training/Teaching

Trend Analysis

Typing

Writing Skills

monster

YEAR

In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.

Advanced Call Center Technologies – Job DescriptionCall Center Representative – AgentReports To: Operations SupervisorDepartment: OperationsFLSA Status: Non-exemptSummaryCustomer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals.Essential Duties and Responsibilities<ul><li>Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.</li><li>Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.</li><li>Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.</li><li>Multitasks by documenting information while speaking with the consumer.</li><li>Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients’ specific quality standards.</li><li>Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.</li><li>Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration.</li><li>Regular, predictable, and reliable attendance is critical to success in this role.</li><li>Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.</li><li>Other duties as assigned by management.</li></ul>Essential Physical and Communication Requirements<ul><li>Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information.</li><li>Ability to hear inbound calls and verbal instructions clearly in real-time.</li><li>Ability to speak clearly and effectively to customers and team members on the telephone and in person.</li><li>Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information.</li></ul>Competency Requirements<ul><li>Data Entry Accuracy – Good attention to detail and basic computer skills.</li><li>Communication Skills – Clear communication with employees and customers.</li><li>Background Check – Must be able to successfully pass a criminal background check.</li></ul>Education and/or Experience<ul><li>High School Diploma or GED required.</li><li>Previous call center or customer assistance experience preferred.</li></ul>Computer Skills<ul><li>Good typing skills.</li><li>Ability to navigate multiple computer screens and applications.</li></ul>ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

Advanced Call Center Technologies, LLC.

Customer Service Representative - Johnson City, TN

Background Investigation

Billing

Call Centers

Cellular Telephone

Coaching

Computer Skills

Customer Support/Service

Customer/Client Research

Documentation

High School Diploma

Internet Security

Interpersonal Skills

Mortgage Servicing

Negotiation Skills

Operations Management

Problem Solving Skills

Productivity Management

Quality Management

Quality Metrics

cb_wl_jobs_master

FEED

This position is for a Band Staff, Administrative Assistant in Boone, NC, supporting the School of Music’s Bands and Orchestra. The work schedule is flexible, up to 16 hours/week for 11 months, with a pay rate of $17.50/hour.

HOUR

This position is for a Band Staff, Administrative Assistant in Boone, NC, supporting the School of Music’s Bands and Orchestra. Qualifications include <ul><li>office work experience</li><li>and </li><li>passing a criminal background check</li><li>. The role involves <ul><li>managing budgets and purchases</li><li>coordinating publicity and advertising for performances</li><li>arranging travel for bands, faculty, and clinics</li><li>collaborating with faculty and graduate assistants</li></ul></li></ul>Preferred candidates have <ul><li>1-2 years of office experience</li><li>and a background in business or music. </li></ul>The work schedule is flexible, up to 16 hours/week for 11 months, with a pay rate of $17.50/hour. Applicants should submit a cover letter, resume, and three references. The posting is open until April 30, 2026.

Appalachian State

Band Staff, Administrative Assistant

Administrative Skills

Advertising

Music

Travel Planning

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Annual Giving Coordinator Penland School of Craft

Customer Service Representative - Johnson City, TN Advanced Call Center Technologies, LLC.

Band Staff, Administrative Assistant Appalachian State

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