washington, MA30+ days ago
Maintain various PFBD data bases PFBD CPC data base, PFBD SharePoint site • Assist in training lower level Support Associates in the essential job functions, helping to constantly improve the training processes and procedures • Operate various equipment for high speed scanning, mail out, and metering mail • Generate mailing labels, ensure that mail labels match the applicant identification, fill and seal envelopes with correct passport and corresponding supporting documents • Box and archive files for storage purposes • Receive and assemble third-party mail • Follow a pre-set pattern for document sequencing • Perform searching and filing functions, file and/or retrieve application packages from file cabinets • Operate scanning equipment and biological hood HEPPA filter to open mail • Interface with Passport applicants at Agency/Center information and will-call counters. Anticipated tasks include, but are not limited to, the following: • Assist with any Arabic speaking needs and or required translation of correspondence and/or documents • Receive undeliverable Passports, requesting issued applications from QC, and researching mailing problems, assist in researching questions with applicants, and other issues requiring more senior-level expertise • Assist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White House, and other Government agencies • Assist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD).