Responsibilities: Call Handling & Scheduling (Top Priority) • Answer all incoming calls during office hours (8 am–5 pm) • Follow a provided call script (no freelancing) • Gather required customer information • Enter all data accurately into GoHighLevel (GHL) and Leap • Schedule appointments • Set clear expectations for inspections, estimates, and follow-ups • Route repeat customers to the correct sales rep or department Lead Intake, Routing & Prioritization • Monitor and prioritize incoming leads from: • Google Guaranteed / Google LSA • Facebook & Social Media posts • Thumbtack • Website & other digital sources • Ensure fast response times across all platforms • Categorize and disposition leads properly in the CRM • Issue lead ratings and feedback inside platforms like: • Flag poor-quality or duplicate leads for leadership review Social Media & Admin Support • Post weekly Facebook & social media content (templates provided) • Assist with basic administrative tasks as needed • Support sales and management with organization and follow-up Success Metrics • Calls answered quickly and professionally • Accurate CRM data entry (no missed fields) • Appointments are set correctly while setting proper expectations • Lead sources are properly prioritized and rated • Minimal scheduling errors or customer confusion Qualifications: Ideal Candidate • Strong phone presence and professionalism • Comfortable following scripts and systems • Highly organized and detail-oriented • CRM experience preferred (GHL, Leap, or similar) • Able to multitask in a fast-paced environment • Reliable, punctual, and coachable Compensation: $15 - $17 hourly. • Call Handling & Scheduling (Top Priority) • Answer all incoming calls during office hours (8 am–5 pm) • Follow a provided call script (no freelancing) • Gather required customer information • Enter all data accurately into GoHighLevel (GHL) and Leap • Schedule appointments • Set clear expectations for inspections, estimates, and follow-ups • Route repeat customers to the correct sales rep or departmentLead Intake, Routing & Prioritization • Monitor and prioritize incoming leads from: • Google Guaranteed / Google LSA • Facebook & Social Media posts • Thumbtack • Website & other digital sources • Ensure fast response times across all platforms • Categorize and disposition leads properly in the CRM • Issue lead ratings and feedback inside platforms like: • Flag poor-quality or duplicate leads for leadership reviewSocial Media & Admin Support • Post weekly Facebook & social media content (templates provided) • Assist with basic administrative tasks as needed • Support sales and management with organization and follow-upSuccess Metrics • Calls answered quickly and professionally • Accurate CRM data entry (no missed fields) • Appointments are set correctly while setting proper expectations • Lead sources are properly prioritized and rated • Minimal scheduling errors or customer confusion .