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Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. We partner with our customers to find the best Verizon plans and services for their needs while expanding their ability to stay connected.

HOUR

Cellular Sales:
<div> Cellular Sales is Growing! Up to $500 sign-on bonus. Details to be discussed in the interview.  Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.  Why Join Cellular SalesOur talented teams help clients connect, work, watch, game, and stream with the latest devices. We partner with our customers to find the best Verizon plans and services for their needs while expanding their ability to stay connected. We listen to their concerns, and make sure they leave informed and satisfied with their visit. For the communities we serve, we get to actively build relationships and trust.  What We OfferWe give you the tools and support to succeed, along with great incentives to perform well and continue improving. Here’s what you’ll get when you join us: <ul><li style="margin-left:0.5in">Competative Income: $17.00/hour + Bonuses</li><li style="margin-left:0.5in">First rate health benefits: Including health/vision/dental, and life insurance</li><li style="margin-left:0.5in">Security for your future: 401(k) with ROTH option to save for retirement</li><li style="margin-left:0.5in">Performance Incentives: Top performers receive trips, gifts, and prizes</li><li style="margin-left:0.5in">Growth and Development: Gain invaluable knowledge, insight, and mentorship from our experienced leadership</li><li style="margin-left:0.5in">Advancement Opportunities: We promote from within and encourage growth</li><li style="margin-left:0.5in">Outstanding Company Culture: A healthy community that fosters collaboration and mutual success</li><li style="margin-left:0.5in">Community Involvement: Impact the lives of people where you live through local events and volunteering</li></ul>  Responsibilities</div><div>As a Call Center Representative you will provide ongoing support to our current team of Verizon Sales Consultants. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback to improve productivity. <ol><li style="color:#333333;margin-bottom:0.0001pt">Follow up on distributed leads</li><li style="color:#333333;margin-bottom:0.0001pt">Generate store traffic and contribute to the California market's success</li><li style="color:#333333;margin-bottom:0.0001pt">Handle customer inquiries both by phone and text</li><li style="color:#333333;margin-bottom:0.0001pt">Support sales force by generating sales leads</li><li style="color:#333333;margin-bottom:0.0001pt">Follow communication scripts when handing different topics</li><li style="color:#333333;margin-bottom:0.0001pt">Research required information using available resources</li><li style="color:#333333;margin-bottom:0.0001pt">Provide customers with product and service information</li><li style="color:#333333;margin-bottom:0.0001pt">Candidates should be able to take feedback and criticism to improve productivity and character</li></ol>  What We Are Looking For<ol><li style="color:#333333;margin-bottom:0.0001pt">Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.</li><li style="color:#333333;margin-bottom:0.0001pt">Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.</li><li style="color:#333333;margin-bottom:0.0001pt">Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.</li><li style="color:#333333;margin-bottom:0.0001pt">Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.</li></ol> Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to sit for long periods of time.  Essentials <ul style="margin-top:0in"><li style="color:#333333;margin-bottom:0.0001pt">Positive attitude</li><li>Effective communication skills</li><li>Business ownership mentality</li><li>Interest and understanding of technology products and services</li><li>Knowledge of customer service principles and practices</li><li style="color:#333333;margin-bottom:0.0001pt">High school diploma or equivalent; college degree preferred</li><li style="color:#333333;margin-bottom:0.0001pt">Minimum two years of related work experience</li><li style="color:#333333;margin-bottom:0.0001pt">Proficient in Microsoft Office</li><li style="color:#333333;margin-bottom:0.0001pt">Data entry and typing skills (including 10 key)</li><li style="color:#333333;margin-bottom:0.0001pt">Experience in a call center or customer service environment</li></ul>  Position Type/Expected Hours of Work<ul><li>This is a full-time position</li><li>Monday - Friday</li></ul> If you’re eager to learn and implement our proven techniques to grow your career, enjoy a fast paced environment, and have reliable transportation, let’s talk. Opportunity awaits, apply today!</div>

Cellular Sales Verizon Authorized Retailer

Call Center Representative

10-key (Tenkey) Numeric Keypad

Analysis Skills

Business Development

Call Centers

Communication Skills

Customer Experience

Customer Support/Service

Data Entry

Dental Insurance

Detail Oriented

Diversity

Establish Priorities

Health Plan

High School Diploma

Identify Issues

Lead Generation

Leadership

Life Insurance

Mentoring

Microsoft Office

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Productivity Management

Resolve Customer Issues

Sales

Sales Support

Scripting (Scripting Languages)

Top Sales Rep

Typing

[AW]-iCims

ADAPTED_NOW

Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. Provides information to patients regarding clinical processes and answer questions as needed, including, but not limited to referral process, prescription refills, transportation services, financial programs, and other services.

Job Title:                Navigation Center Representative        Department:           Navigation CenterReports To:            Navigation Center SupervisorFLSA Status:         Non-ExemptWage Range that the Company Expects to Pay:   $21.00 - $23.15 per hour SUMMARY  Under the general supervision of the Navigation Center Supervisor, the Navigation Center Representative will work to provide exceptional customer service to patients of Community Health Centers of the Central Coast (CHCCC). The position requires responding to a high volume of inbound calls for the purpose of scheduling appointments, appointment confirmations, cancellations, and rescheduling. The Navigation Center Representative will be responsible for performing insurance and financial class verification. The Navigation Center Representative processes patient inquires via phone, email, and Electronic Health Record (EHR) tasking.It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves.  Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team.  The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice.Provides an exceptional level of customer service to all patients and staff using AIDET Standards.Answers the telephone in a courteous, professional manner, and follow pre-designed scripts when handling patient calls.Handles high volume of inquiries from patients and internal/external customers, and deal with frequent changes, delay, or unexpected events.Receives incoming calls responsible for processing/directing them to the appropriate person or department when the Navigation Center is unable to assist the caller.Schedules, cancels, reschedules, and adheres to scheduling guidelines and frequency limitations.Provides directions to CHCCC locations to clientele upon request.Provides information to patients regarding clinical processes and answer questions as needed, including, but not limited to referral process, prescription refills, transportation services, financial programs, and other services.Verifies patient insurance in accordance with CHCCC guidelines and informs patients what information needs to be presented in order to apply for the various financial programs or health insurance options.Performs data entry, pre-registers, updates patient information, demographics, and insurance information.Ensures patient messages are properly documented in the patients EHR.Communicates with providers and other health center staff via electronic health record system.Responsible for contacting providers/professional staff and placing calls at the direction of the professional staff (such as doctor on call).May assist in completing appointment confirmation calls.Monitors the queue to ensure calls are answered in a timely appropriate manner.Executes department goals such as meeting the required number of calls per day.Completes Process Control Board (PCB) hourly.Updates Managed Daily Improvement (MDI) Board and Huddle metrics as needed.Assists in training, mentoring, and orientation of new and existing staff including other health center staff.Conducts patient outreach as needed or assigned and educates patients on CHCCC services.Promotes CHCCC Continuous Quality Improvement Program.Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).Demonstrates knowledge of domestic violence, child and dependent abuse protocols.Demonstrates culturally sensitivity and competence with patients.Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities. QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCEHigh school diploma or GED equivalent required.Minimum one year of customer service position preferably in a healthcare setting or completion of a Medical Assistant training program from an accredited school preferred. Must have excellent verbal and written communication skills. Knowledge of medical terminology is desirable. LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual - ability to read, speak and write in English and another language is desirable. MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratios, and percent, and to draw and interpret bar graphs. REASONING ABILITYAbility to apply sound judgment in understanding to carry out instructions in written or oral form.  Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLSIntermediate computer literacy to comply with department needs (e.g. electronic medical record documentation).  Experience with word processing, spreadsheets, email, and keyboarding required. Proficiency in Microsoft Office programs required.  Minimum of typing at 35 wpm preferred. CERTIFICATES, LICENSES, REGISTRATIONS  Certificate in Medical Assisting from an accredited school is preferred.Possession of current, valid and unrestricted California Driver's License (Class C) required.Current CPR (BLS-C) card preferred. OTHER REQUIREMENTSRequired to pass a criminal history background check upon hire.Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to sit, stand and walk.  The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work in a fast-paced environment consisting of high volume of inbound calls. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

Community Health Centers of the Central Coast

Navigation Center Representative

Background Investigation

Calendar Management

Call Volume

Class C License

Community Health

Community and Social Services

Computer Skills

Documentation

Electronic Medical Records

English Language

Financial Services

Geriatrics

HIPAA (Health Insurance Portability and Accountability Act)

Health Insurance

Healthcare

Healthcare Providers

Infection Control

Insurance

Mathematics

Medical Assistance

Medical Record System

Medical Records

Medical Terminology

Metered Dose Inhalers

Metrics

Multilingual

On Call

Patient Education

Patient Registration

Pediatrics

Physical Demands

Printed Circuit Board (PCB)

Process Control Engineering

Quality Management

Quality of Care

Regulations

Reporting Skills

Safety Process

Spreadsheets

Telephone Skills

Time Management

Training Program

Willing to Travel

Word Processing

Writing Skills

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Call Center RepresentativeCellular Sales Verizon Authorized Retailer

Navigation Center RepresentativeCommunity Health Centers of the Central Coast

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