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With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

OVERVIEW:
<p style="margin:0px"><strong>Join a Leader in Home Healthcare</strong></p><p style="margin:0px"> </p><p style="margin:0px">At <strong>Rotech Healthcare Inc</strong>., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.</p><p style="margin:0px"> </p><p style="margin:0px">With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.</p><p style="margin:0px"> </p><p style="margin:0px">Explore more about our mission and services at Rotech.com.</p>

JOB INFORMATION:
<p style="margin:0px"><strong>Summary</strong></p><p style="margin:0px">We are seeking a dedicated <strong><u>Sleep Therapy Inbound Customer Service Representative</u></strong> for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information. Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues. First line of contact for CPAP resupply customers.</p><p style="margin:0px"><em><strong>Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings</strong></em></p><ul><li>Mon - Fri <em>8:30am - 5pm</em></li><li><em>Work From Home</em> after successful completion of <em><strong>IN OFFICE TRAINING</strong></em> and are meeting expectations with management approval</li></ul><p style="margin:0px"><strong>Essential Job Duties and Responsibilities</strong></p><p style="margin:0px"><em>(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)</em></p><ul><li>Acts as patient advocate to resolve questions or concerns</li><li>Collects patient, source information and inputs data into e-Intake</li><li>Completes thorough verification for products and services</li><li>Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines</li><li>Develops and maintains working knowledge of current products and services offered by the company</li><li>Identifies and resolves problems in a timely manner</li><li>Makes outbound calls as needed to collect patient data</li><li>Manages all aspects of initial intake via high volume inbound phone calls</li><li>Processes related patient paperwork if assigned</li><li>Processes tickets to ensure timely fulfillment of product orders</li><li>Prompt and regular attendance is required</li><li>Provides basic technical customer service assistance for CPAP equipment</li><li>Provides education to patients and location employees on CPAP supplies</li><li>Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input</li><li>Performs other duties as assigned</li></ul>

QUALIFICATIONS:
<p style="margin:0px"><strong>Employment is contingent on</strong></p><ul><li>Background check (company-wide). <em>Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.</em></li><li>Drug screen (<em>when applicable for the position</em>)</li><li>Compliance with healthcare facility credentialing process (<em>when applicable for the position</em>)</li><li>Valid driver’s license in state of residence with a clean driving record <em>(when applicable for the position)</em></li><li>Basic Computer, Basic Internet skills and a Typing test</li></ul><p style="margin:0px"><strong>Required Education and/or Experience</strong></p><ul><li>High school diploma or GED equivalent, required</li></ul><p style="margin:0px"><strong>Preferred Education and/or Experience</strong></p><ul><li>Experience with medical equipment, preferred</li><li>Experience with medical billing practices and of billing reimbursement, preferred</li><li>Experience in medical field and administrative record management, preferred</li><li>One year of related work experience, preferred</li><li>Medical terminology, preferred</li></ul><p style="margin:0px"><strong>Skills and Competencies</strong></p><ul><li>Accurately perform simple mathematical calculations</li><li>Effectively communicate in English; both oral and written</li><li>Interpret a variety of communications (verbal, non-verbal, written, listening and visual)</li><li>Maintain confidentiality, discretion and caution when handling sensitive information</li><li>Multi-task along with attention to detail</li><li>Self-motivation, organized, time-management and deductive problem solving skills</li><li>Work independently and as part of a team</li></ul><p style="margin:0px"><strong>Machines, Equipment and Technical Abilities</strong></p><ul><li>Email transmission and communication</li><li>Internet navigation and research</li><li>Microsoft applications; Outlook, Word and Excel</li><li>Office equipment; fax machine, copier, printer, phone and computer and/or tablet</li></ul><p style="margin:0px"><strong>Physical Demands</strong></p><ul><li>Lift and carry office equipment at times</li><li>Requires sitting, walking, standing, talking and listening</li><li>Requires close vision to small print on computer and/or tablet and paperwork</li></ul>

ROTECH INFORMATION:
<p style="margin:0px"><strong>Benefits</strong></p><ul><li>Generous paid time off and paid holidays</li><li>Overtime pay for non-exempt positions <em>(as applicable)</em></li><li><div>Commission for Account Executives</div></li><li>Bonus and incentive opportunities </li><li><div class="x_elementToProof">Fixed and variable car reimbursement for Area Managers and Account Executives</div></li><li>Car, mileage, and telephone reimbursement <em>(as applicable)</em></li><li>Employee discount and recognition programs</li><li><p style="margin:0px">Employee Assistance Program (EAP)</p></li><li><p style="margin:0px">401(k), HSA, and FSA/Dependent Care FSA</p></li><li><p style="margin:0px">Medical, prescription, dental, and vision coverage</p></li><li><p style="margin:0px">Life insurance, disability, accidental death, identity protection, and legal services</p></li><li><p style="margin:0px">Meru Health mental health and Mercer SmartConnect Medicare programs</p></li><li><p style="margin:0px">Livongo Diabetes and High Blood Pressure programs</p></li><li><p style="margin:0px">Healthcare Bluebook and RX Savings Solutions programs</p></li><li><p style="margin:0px">Hepatitis B (HEPB) and TB vaccinations</p></li></ul><div><em><strong>Make the right move—submit your resume today</strong></em>. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, <a class="x_x_OWAAutoLink" href="https://careers-rotech.icims.com/jobs/login?loginOnly=1&redirect=&hashed=-435624170" rel="noopener nofollow noreferrer" target="_blank" title="https://careers-rotech.icims.com/jobs/login?loginOnly=1&redirect=&hashed=-435624170">Sign into your account</a>. </div><div> </div><div><em><strong>All positions</strong></em> are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.</div><div> </div><div><em><strong>Florida applicants</strong></em> - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: <a href="https://info.flclearinghouse.com/" rel="noopener nofollow noreferrer" target="_blank">https://info.flclearinghouse.com/</a></div><p style="margin:0px"> </p><p style="margin:0px"><strong><em>Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. </em></strong><em>Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.</em></p>

Rotech Healthcare Inc.

Inbound Customer Service Representative (WFH)

Administrative Management

Apnea

Background Investigation

Billing

Call Volume

Cardiovascular Disease

Cleaning Equipment

Coaching

Communication Skills

Copying Machines

Customer Support/Service

Data Collection

Data Entry

Detail Oriented

Diabetes

Disability Insurance

Driver's License

Employee Assistance Plan

English Language

Equipment Maintenance/Repair

FDA Requirements

Fax Machines

Healthcare

Healthcare Administration

Healthcare Providers

Home Care

Housekeeping/Cleaning

Identify Issues

Inbound Call Centers

Insurance Regulations

Legal

Life Insurance

Mathematics

Medicaid

Medical Billing

Medical Equipment

Medical Records

Medical Terminology

Medicare

Microsoft Excel

Microsoft Outlook

Microsoft Word

Multitasking

Office Equipment

Order/Customer Fulfillment

Organizational Skills

Patient Care

Patient Education

Prescription Drugs

Presentation/Verbal Skills

Printers

Problem Solving Skills

Protective Services

Psychiatry and Mental Health

Quality Assurance

Quality Control

Quality Management

Reimbursement

Resource Utilization

Sales Management

Tablet PC

Team Player

Technical Support

The Joint Commission (TJC)

Time Management

Ventilator

Work From Home

Wound Care

[AW]-iCims

ADAPTED_NOW

This person will help the nurses in medical with data entry in to TM digital charts and CORITY as it pertains to Hazmat, AI, Formaldehyde, Hearing Conservation, COVID vaccine admin records, DOT filing and MD notes as needed after being signed off by a nurse, and other documents that would need to be linked in Cority as needed and other clerical duties as necessary. Health Coordinator: Certified Nursing Assistant/CNA, Certified Medical Assistant/CMA:General Summary:CNA, CMA, or healthcare coordinators will handle administrative tasks, appointment scheduling, post offer Drug and alcohol testing, inventory management, and communications.

<div style="font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px"><b>Health Coordinator: Certified Nursing Assistant/CNA,  Certified Medical Assistant/CMA</b>:</div><div style="font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px">General Summary:</div><div style="font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">CNA, CMA, or healthcare coordinators will handle administrative tasks, appointment scheduling, post offer Drug and alcohol testing, inventory management, and communications.  Must be organized clerical workers who provide support and assistance to our employees, occupational health nurses and facility management.</div><div style="font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Essential Duties & Responsibilities</div><div style="font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">The CNA/CMA/MA, or healthcare coordinator will not perform any medical treatments.  This person will help the nurses in medical with data entry in to TM digital charts and CORITY as it pertains to Hazmat, AI, Formaldehyde, Hearing Conservation, COVID vaccine admin records, DOT filing and MD notes as needed after being signed off by a nurse, and other documents that would need to be linked in Cority as needed and other clerical duties as necessary.  Maintain an adequate inventory of appropriate medical supplies and take action to obtain new or replace old medical emergency equipment.  Assist with the hearing conservation program; ensure that protective equipment is appropriate and properly used.  Perform pre-employment health, drug and alcohol screens when needed. </div><div style="font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px">Required Skills:</div><div style="margin:0in 0in 10pt 0.75in;line-height:16.8667px;font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px">·         Must be able to work 40 hrs per week and able to work split shifts when needed.</div><div style="margin:0in 0in 10pt 0.75in;line-height:16.8667px;font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px">·         Must adhere to all state and federal regulations including OSHA.</div><div style="margin:0in 0in 10pt 0.75in;line-height:16.8667px;font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px">·         Must only work within the scope of your certification.</div><div style="margin:0in 0in 10pt 0.75in;line-height:16.8667px;font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px">·         Adhere to HIPPA compliance of confidentiality of employee’s personal health information.</div><div style="margin:0in 0in 10pt 0.75in;line-height:16.8667px;font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px">·         Establish and maintain good working relationships with departmental staff, management, local healthcare providers and third party administrators when needed.</div><div style="margin:0in 0in 10pt 0.75in;line-height:16.8667px;font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px">·         Conduct all assigned and additional job tasks within legal, ethical and moral standards of care in a professional and effective manner.</div><div style="margin:0in 0in 10pt 0.75in;line-height:16.8667px;font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px">·         Keep department clean and orderly.</div><div style="margin:0in 0in 10pt 0.75in;line-height:16.8667px;font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-transform:none;word-spacing:0px">·         Must be certified as an AHA Heartsavers First Aid/CPR/AED Instructor within 6 months of hire.</div><div style="font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Qualifications:</div><div style="font-size:11pt;font-family:'calibri' , sans-serif;color:rgb( 36 , 36 , 36 );font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Medical certificate as CNA, CMA, or any other healthcare certified professional.  Must be Heartsaver Instructor certified within 6 months of hire.  Must have excellent people skills, recordkeeping understanding, and independent decision making skills.  Bilingual Spanish is a plus.  Background check along with drug and alcohol testing are required.  Must obtain certification in drug and alcohol collections.</div>

<p>Pilgrim's is the second-largest chicken producer in the world, with operations in the United States, Mexico and Puerto Rico. Our corporate headquarters is in Greeley, Colorado. We employ approximately 38,000 people and have the capacity to process more than 36 million birds per week for a total of more than 9.5 billion pounds of live chicken annually.Pilgrim's products are sold to foodservice, retail and frozen entr&eacute;e customers. The company's primary distribution is through retailers, foodservice distributors and restaurants throughout the United States and Puerto Rico and in the Northern and Central regions of Mexico. We currently operate in 12 U.S. states, Puerto Rico and Mexico. These states include Texas, Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, North Carolina, South Carolina, Tennessee, Virginia and West Virginia. Pilgrim's Pride is a part of the JBS USA family. JBS S.A., the world's largest protein company, owns 75.5% of our outstanding common stock. Click here for more information on the JBS family of proteins.</p>

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Inbound Customer Service Representative (WFH) Rotech Healthcare Inc.

Healthcare Coordinator Pilgrim's Pride Corporation

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