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As a Service Support Specialist, you will be responsible for greeting and assisting customers in a friendly and professional manner, addressing customer inquiries, scheduling services, and ensuring an excellent customer experience by actively listening to customer needs and concerns. We are seeking a Service Support Specialist to join our team and take on the exciting challenge of providing administrative support, assisting with customer inquiries, and maintaining efficient communication channels within our Home Services Division.

Benefits: <ul><li>401(k) matching</li><li>Competitive salary</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>   Are you ready for a change? Do you have a strong service support background and looking for a company with values? Adams, Inc. has been a strong family-owned company since 1988. Our services range from Electrical, Solar and Smart Homes to Plumbing, HVAC and Generator-Home Backup Power Systems.  We are seeking a Service Support Specialist to join our team and take on the exciting challenge of providing administrative support, assisting with customer inquiries, and maintaining efficient communication channels within our Home Services Division. The schedule for this role is primarily Monday - Friday, First-Shift Hours (exact hours may vary depending on workload).  As a Service Support Specialist, you will be responsible for greeting and assisting customers in a friendly and professional manner, addressing customer inquiries, scheduling services, and ensuring an excellent customer experience by actively listening to customer needs and concerns. You will also have the opportunity to coordinate with other departments to ensure timely delivery of products and services, maintain accurate records of customer interactions, and provide administrative support to the service team. You will also serve as a point of contact for deliveries, which may involve driving a forklift to unload trucks. Some light office cleaning may be necessary on an "as needed" basis.  The ideal candidate will have proven experience in a retail or customer service role, strong communication and interpersonal skills, and proficiency in basic computer applications and customer relationship management software. Additionally, the ability to multitask and prioritize in a fast-paced environment, attention to detail, and a commitment to providing excellent customer service are essential. To qualify for this role, you must meet these requirements: <ul><li>1-2 years of experience in a customer service or sales support role </li><li>Previous experience in an eCommerce environment is a plus.</li><li>Proficient in data entry, typing, use of MS Office products</li><li>HS Diploma or equivalent </li></ul> Join us in creating an outstanding customer experience and driving success in our retail environment. Apply now and take your career to the next level!  Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the organization's ongoing needs. Adams, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Adams, Inc.

Service Support Specialist

Administrative Skills

Communication Skills

Computer Skills

Custodial Services

Customer Experience

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

Data Entry

Dental Insurance

Detail Oriented

Establish Priorities

Forklift

HVAC

Health Insurance

Housekeeping/Cleaning

Interpersonal Skills

Loading/Unloading

Maintenance - Electrical

Microsoft Office

Multitasking

Plumbing

Resolve Customer Issues

Retail

Sales Support

Service Delivery

Smart Homes

Time Management

Track Customer Issues

Typing

Vision Plan

eCommerce

Reporting to the Director of Career Services and/or the Associate Director of Career Services, the Career Ambassador position is a new student position in Career Services geared toward the improved functioning of the Career Services office and the bettering of service to Eureka College students and recent alumni. Additional benefits include training and professional development, free r\u00e9sum\u00e9 and career coaching and mentorship with professional staff, and developing transferrable skills such as professionalism, leadership, communication, teamwork, office administration, data entry, organization, and project management.

HOUR

Career AmbassadorPosition DescriptionCareer Services \u2013 Eureka CollegeOverviewReporting to the Director of Career Services and/or the Associate Director of Career Services, the Career Ambassador position is a new student position in Career Services geared toward the improved functioning of the Career Services office and the bettering of service to Eureka College students and recent alumni. Overall, the Career Ambassador position assists the Director and Associate Director manage day-to-day tasks in Career Services. Career Ambassadors should display qualities of: professionalism and reliability; maturity/responsibility and ability to work unsupervised; organization and ability to take direction; detail orientation and creativity; and approachability and appreciation of diversity.Job DescriptionStudents in the Career Ambassador role will work up to 15 hours per week in the Career Services office during business hours and occasionally outside the office and/or office hours (e.g. meeting students in the library, attending Career Services events after hours, giving presentations to classes, etc.). This position is primarily administrative in nature, making and taking appointments with students, taking messages and managing resources, performing data entry, and training and educating self and others. Opportunities may exist for social media management, print and electronic visual media design (marketing), and other creative outlets.QualificationsTo be eligible for this position, students must have at least one semester of college experience. All applicants must be eligible to work as student employees at Eureka College. Preferred qualifications include a major in Education (preferably Secondary Education), Digital & Media Design, Communication, English, Business Administration, or Psychology. All majors welcome with an interest in careers, professional development, and/or higher education. Work experience is desirable but not required. Strong GPA preferred.Position Responsibilities<ul><li>Meet with and advise/counsel students about majors, career paths, job and internship searches, as able. Form mentoring relationships as appropriate.</li><li>Review student r\u00e9sum\u00e9s, cover letters, professional statements/application essays, etc. and make suggestions for improvement, often with the goal of that student having a follow-up meeting with Career Services professional staff (i.e. the Director or Associate Director).</li><li>Answer phone calls and walk-ins to the Career Services office and schedule appointments as necessary between callers/students and Career Ambassadors and/or Career Services professional staff.</li><li>Assist with inventory management of Career Services resources, such as the Career Closet and Career Services library.</li><li>Perform data entry and compilation for First Destination Survey and other tracking initiatives as requested.</li><li>Assist in the creation of Career Services marketing materials and event & services advertising, including but not limited to:</li><li>Social media marketing/advertising</li><li>Designing graphics and flyers for services and events</li><li>Writing blog posts, articles, bulletins, announcements, etc.</li><li>Other marketing campaigns, such as word-of-mouth and other in-person marketing/advertising</li><li>Promote, attend, and participate in career events (workshops, presentations, job fairs, etc.), both those hosted by Eureka College and not hosted by Eureka College, as necessary, able, or required.</li><li>This includes assisting in the implementation/facilitation of events (workshops, presentations, job fairs, etc.) as needed.</li><li>Demonstrate in one-on-one, small group, and large group settings how to use Career Services resources/platforms (e.g. Brightspace, Handshake, Talentfly) and other professional platforms (e.g. LinkedIn).</li><li>Attend Career Services team meetings as required.</li><li>Attend trainings as required.</li><li>Must be able to maintain professionalism and privacy.</li></ul>RemunerationThe Career Ambassador position pays at the rate of $9.25/hour. Additional benefits include training and professional development, free r\u00e9sum\u00e9 and career coaching and mentorship with professional staff, and developing transferrable skills such as professionalism, leadership, communication, teamwork, office administration, data entry, organization, and project management.

Eureka College

Career Ambassador

Advertising

Business Administration

Career Counseling

Career Development

Data Collection

Digital Media

Diversity

Electronic Design

English Language

Flyers

Graphic Design

Higher Education

Inventory Management

Job Fairs

Leadership

Library and Information Science

Marketing

Mentoring

Organizational Skills

Project/Program Management

Psychology

Social Media

Team Player

Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance.

Position Overview:
About Us:  At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.  Our mission is simple yet powerful: Extraordinary people improving lives.  Position Summary: The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).  Benefits offered with this full-time position: <ul><li>Medical & Rx, Dental and Vision (eligibility begins day one of employment) </li><li>HSA, Healthcare FSA, Dependent Care FSA </li><li>Progyny Fertility Benefit </li><li>Critical Illness, Accident, & Hospital Indemnity Insurance </li><li>Company Paid Basic Life / AD&D </li><li>Supplemental Life Insurance (Employee, Spouse, Child) </li><li>Company Paid Short-Term & Long-Term Disability </li><li>Long-Term Disability Buy-Up Option </li><li>Company Paid Maternity & Parental Leave </li><li>Adoption & Surrogacy Expense Reimbursement </li><li>KinderCare Discount  </li><li>Legal & Credit Monitoring </li><li>15 days PTO (accruing starts immediately upon hire) </li><li>6 Major Holidays off plus 2 floating holidays yearly </li><li>Additional compensation opportunities on top of base pay </li><li>Bereavement Time Off & Resources </li><li>Commuter: Pre-Tax Transit & Parking </li><li>Retirement 401(k) (for 21+) w/ Per-Pay Company Match </li><li>SoFi Financial Wellness Tools & Loan Resources </li><li>HUSK Fitness Resources & Gym Discounts </li><li>Home, Auto, and Pet Insurance </li><li>Employee Assistance Program (EAP) </li><li>Employee Discount Program </li><li>Learn more by checking out our 2026 <a href="https://www.athletico.com/BenefitsBrochure/" rel="noopener nofollow noreferrer" style="margin:0px;padding:0px;color:inherit" target="_blank">Athletico's Benefits Summary</a>. </li></ul> Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.<ul><li>Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.</li><li>Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.</li><li>Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.</li><li>Collect time-of-service payments and meet established collection targets to support revenue cycle performance.</li><li>Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.</li><li>Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.</li><li>Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.</li><li>Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.</li><li>Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.</li><li>Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.</li><li>Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.</li><li>Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.</li><li>Provide Rehab Aide cross training on front office duties.</li></ul>Qualifications:<ul><li>Education:<ul><li>High School Diploma or GED </li></ul></li><li>Knowledge and Technical Skills:<ul><li>Excellent customer service skills</li><li>Proficient with the use of MS Office, Outlook and Excel </li><li>Knowledge of healthcare insurance benefits and coverage preferred</li><li>Experience with requesting and managing customer payments preferred</li></ul></li><li>Work Experience<ul><li>1-2 years of customer service required</li><li>1-2 years of healthcare administration preferred</li></ul></li></ul>Knowledge and Technical Skills:<ul><li>Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment </li><li>Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy </li><li>Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows </li><li>Working knowledge of HIPAA compliance and patient privacy standards </li><li>Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly </li><li>Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly </li><li>Strong organizational and time management skills with attention to detail and accuracy in data entry </li><li>Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements</li></ul>Language Skills:<ul><li>Ability to read, write and speak English proficiently</li></ul>Physical Demands:  <ul><li>Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.</li><li>Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus</li></ul>Work Environment:   <ul><li>Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.</li></ul>Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary/Wage:
USD$ 15.00 Hr.

Maximum Salary/Wage:
USD$ 23.50 Hr.

Typing Jobs in Streator, IL

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Service Support Specialist Adams, Inc.

Career Ambassador Eureka College

Front Office Coordinator Athletico Physical Therapy

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