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Demonstrate knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience. STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients.

<div class="SCXW165122524 BCX0"><div class="OutlineElement Ltr SCXW165122524 BCX0"><div><strong>THIS IS FOR A FUTURE OPENING</strong></div><div> </div><div>STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic.</div><p class="Paragraph SCXW165122524 BCX0"> </p><p class="Paragraph SCXW165122524 BCX0">JOB SUMMARY:  </p></div><div class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).   </p></div><div class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0"> </p></div><div class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">ESSENTIAL FUNCTIONS:  </p></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Manages the schedules and treatment of CBOC patients. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Maintains electronic logs/files in conjunction with the consult/appointment process. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Greets and checks in patients, updating records as necessary. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Coordinates patients' schedules and clinic flow. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Performs clerical and administrative functions to maintain patient data. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Schedules new and established patient appointments. </p></li></ul></div></div><div class="SCXW165122524 BCX0"><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Tracks and facilitates completion of encounters and consults.  </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Participates in PACT team huddles and team meetings to manage and plan patient care. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g.,   X-ray, lab work). </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Manages electronic wait list to verify and validate accuracy and resolve issues. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Performs administrative follow up actions. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Evaluates patient information and clinic schedule lists to determine whether patient is vested. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Gathers information and collects/compiles data to meet the needs of the service. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Deals effectively with individuals who may be ill, irritable, or otherwise hard to please. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Maintains alertness to patients requiring immediate treatment. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC). </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Verifies that required appropriate individuals have completed CBOC/VA paperwork. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Schedules and notifies patients of follow-up appointments/referrals. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Assists in the coordination of supplies/equipment. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Acts as a liaison between contractor and the VAMC. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Participates in the ongoing Performance Improvement Program between STGi and VAMC. </p></li></ul></div></div><div class="SCXW165122524 BCX0"><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Maintains confidentiality of all information and supports patients’ privacy, rights, and safety. </p></li></ul></div><div class="ListContainerWrapper SCXW165122524 BCX0"><ul class="BulletListStyle1 SCXW165122524 BCX0"><li class="OutlineElement Ltr SCXW165122524 BCX0"><p class="Paragraph SCXW165122524 BCX0">Performs other work-related duties as assigned. </p></li></ul></div></div><br/><br/>Required Skills<br/><div class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">REQUIRED EXPERIENCE AND SKILLS:  </p></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Must have sufficient front office experience.  </p></li></ul></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing). </p></li></ul></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care. </p></li></ul></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Prefer 1-3 years of current medical and clerical experience working in a similar environment (outpatient clinical and/or other hospital experience preferred). </p></li></ul></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Skill and precision in use of the tools, materials and equipment, to include expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology. </p></li></ul></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Demonstrate knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience.  </p></li></ul></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice. </p></li></ul></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Ability to follow orders and works under close supervision, while demonstrating initiative and independence. </p></li></ul></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc. </p></li></ul></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability. </p></li></ul></div><div class="ListContainerWrapper SCXW132456595 BCX0"><ul class="BulletListStyle1 SCXW132456595 BCX0"><li class="OutlineElement Ltr SCXW132456595 BCX0"><p class="Paragraph SCXW132456595 BCX0">Must be detail oriented and have the ability to multi-task. </p></li></ul></div><br/><br/>Required Experience<br/><div class="SCXW234595514 BCX0"><div class="OutlineElement Ltr SCXW234595514 BCX0"><p class="Paragraph SCXW234595514 BCX0">REQUIRED EDUCATION:  </p></div><div class="ListContainerWrapper SCXW234595514 BCX0"><ul class="BulletListStyle1 SCXW234595514 BCX0"><li class="OutlineElement Ltr SCXW234595514 BCX0"><p class="Paragraph SCXW234595514 BCX0">High school diploma or GED. </p></li></ul></div><div class="ListContainerWrapper SCXW234595514 BCX0"><ul class="BulletListStyle1 SCXW234595514 BCX0"><li class="OutlineElement Ltr SCXW234595514 BCX0"><p class="Paragraph SCXW234595514 BCX0">Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN). </p></li></ul></div></div><div class="SCXW234595514 BCX0"><div class="OutlineElement Ltr SCXW234595514 BCX0"><p class="Paragraph SCXW234595514 BCX0"> </p></div><div class="OutlineElement Ltr SCXW234595514 BCX0"><p class="Paragraph SCXW234595514 BCX0">WORKING CONDITIONS/PHYSICAL REQUIREMENTS: </p></div><div class="ListContainerWrapper SCXW234595514 BCX0"><ul class="BulletListStyle1 SCXW234595514 BCX0"><li class="OutlineElement Ltr SCXW234595514 BCX0"><p class="Paragraph SCXW234595514 BCX0">Moderate physical activity.  Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. </p></li></ul></div><div class="ListContainerWrapper SCXW234595514 BCX0"><ul class="BulletListStyle1 SCXW234595514 BCX0"><li class="OutlineElement Ltr SCXW234595514 BCX0"><p class="Paragraph SCXW234595514 BCX0">Work is normally performed in a typical interior/office work environment. </p></li></ul></div><div class="ListContainerWrapper SCXW234595514 BCX0"><ul class="BulletListStyle1 SCXW234595514 BCX0"><li class="OutlineElement Ltr SCXW234595514 BCX0"><p class="Paragraph SCXW234595514 BCX0">Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance. </p></li></ul></div><div class="OutlineElement Ltr SCXW234595514 BCX0"><p class="Paragraph SCXW234595514 BCX0">DISCLAIMER </p></div><div class="OutlineElement Ltr SCXW234595514 BCX0"><p class="Paragraph SCXW234595514 BCX0">The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</p><p><em>STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.</em> <br/> </p><p><strong><em>STGi offers a</em></strong><strong> competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.</strong> </p><p> </p><p>STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. </p><p>Medical Corps - 60J, 60L, 61F, 61H, 61N, 61R,62B <br class="SCXW29078057 BCX8"/>Medical Specialist Corps - 65B, 65C, 65D <br class="SCXW29078057 BCX8"/>Nurse Corps - 66B,66H, 66P <br class="SCXW29078057 BCX8"/>Medical Service Corps – 67G, 67J <br class="SCXW29078057 BCX8"/>Medical CMF – 68A, 68B, 68E, 68F, 68G, 68J, 68Q, 68R, 68S, 68T, 68W, 68X</p></div></div>

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Medical Support Assistant (MSA) STG International, Inc.

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