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As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call .

Position Overview  As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines. A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.   Job Responsibilities   <ul><li>Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work  </li><li>Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system </li><li>Daily review of compliance tasks and all job tasks are completed on time  </li><li>Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times  </li><li>Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call </li><li>Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards </li><li>Manages Customer Service issues and complaints, documenting actions and resolution </li><li>Understanding of all company cycle times and SLAs required for each job and phase  </li><li>Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster </li><li>Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required</li><li>May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate  </li></ul>  Job Requirements  <ul><li>High school diploma/GED required </li><li>Bachelor’s Degree or applicable experience preferred, work experience will be considered </li><li>IICRC Certifications preferred but not required: WTR, ASD, OCT, STC</li><li>Exceptional Customer Service skills </li><li>1-3 years of Xactimate experience required- proficient use Xactimate 28 </li><li>Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required </li><li>Personal time management and organizational skills </li><li>Strong verbal and written communication skills </li><li>Dependable and adaptable to operate within a fast-paced work environment </li><li>Ability to manage highly confidential information </li><li>Strong problem-solving skills</li><li>Proficient at using Microsoft Office, Outlook, CRM software</li><li>Experience do you have with customer interaction and conflict resolution</li><li>Experience with CRM software (Workday, etc)</li><li>Experience with Financial Software (Quickbooks, etc) a plus</li></ul>  Physical Demands and Working Conditions  The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Incumbent must be prepared to:  <ul><li>Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. </li><li>Sitting for long periods of time while using office equipment such as computers, phones etc. </li><li>Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. </li><li>Express or exchange ideas with others quickly, accurately, and receive and act on detailed information. </li><li>Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading. </li><li>Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time. </li></ul>  Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.     This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

ServiceMaster Restoration By Quality First - GA

Claims Coordinator

Claims Processing

Communication Skills

Conflict Resolution

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Service Management

Customer Support/Service

Data Analysis

Data Entry

Data Management

Detail Oriented

Documentation

Environmental Work

Finance Software

HVAC

Insurance

Intuit Quickbooks

Lift/Move 20 Pounds

Logistics

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Mortgage

Office Equipment

Operating Systems

Organizational Skills

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Process Flow

Project Estimates

Property Insurance

Resolve Customer Issues

Service Level Agreement (SLA)

Time Management

Typing

Willing to Travel

Writing Skills

CONTRACTOR

Published Description: Job Title: Physical Therapist Assistant (PTA) About Aequor: Established in 1998, Aequor is a premier healthcare and education staffing company, committed to connecting skilled professionals with rewarding career opportunities. Participate in frequent walking, reaching, gripping, and data entry, with occasional bending, stooping, climbing, and lifting of patients or objects weighing 25-50 lbs.

HOUR

Published Description: Job Title: Physical Therapist Assistant (PTA) About Aequor: Established in 1998, Aequor is a premier healthcare and education staffing company, committed to connecting skilled professionals with rewarding career opportunities. Job Responsibilities: Assist patients with stretching and exercising specific muscle groups as directed by the Physical Therapist. Follow detailed instructions provided by the Physical Therapist to ensure effective treatment and patient progress. Work directly with the Physical Therapist to provide hands-on support to patients during therapy sessions. Communicate with patients' families to suggest effective at-home techniques that complement in-clinic therapy. Maintain a clean and organized physical therapy environment, ensuring that equipment and spaces are ready for patient use. Assist patients in moving from wheelchairs or walkers to the physical therapy area, ensuring safety and comfort. Perform administrative tasks, including scheduling appointments and managing paperwork, to support clinic operations. Teach patients techniques such as balance training, aiding in their recovery and improving their mobility. Engage in constant standing, frequent lifting/carrying, and pushing/pulling of objects weighing up to 25 lbs. Use hearing and speech frequently to communicate effectively and distinguish sounds relevant to patient care. Frequently use vision for tasks requiring focus at both near and far distances, as well as for distinguishing colors. Participate in frequent walking, reaching, gripping, and data entry, with occasional bending, stooping, climbing, and lifting of patients or objects weighing 25-50 lbs. Occasionally drive, kneel, sit, squat, and engage in other physical movements as required. Job Requirements: Active [STATE] Physical Therapist Assistant (PTA) License in good standing. A minimum of 2 years of experience as a Physical Therapy Assistant or in a similar role. Certification in Basic Life Support (BLS). Certification in Advanced Cardiovascular Life Support (ACLS). Experience with EPIC or similar charting systems. Benefits: Tax-free housing and meal stipend (depending on the location of your assignment). First-day health insurance coverage (Medical, Dental, Vision, Life, Accidental & Short Term Disability). Weekly direct deposit. Sick days/PTO (varies by facility). Travel reimbursement. 401k eligibility after the first year. Credentialing assistance. CEU/Tuition reimbursement. Professional development opportunities.Discipline: Physical Therapist Assistant (PTA)Specialty : SNFStart Date: 28-May-2026Length of Contract : 13 weeksShift: DaysHours: 8Estimated Gross Pay: 0

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Claims Coordinator ServiceMaster Restoration By Quality First - GA

Physical Therapist Assistant (PTA) - SNF Aequor Healthcare Services, Llc.

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