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Proficient in Microsoft Office and applications: Excel (averaging, creating tables, min, max, exporting); Word; Office (emails, embedding photos, attaching documents); Adobe Acrobat; Data entry for electronic quality programs; Interfacing for testing equipment programs. Daily auditing for Quality and Compliance to established processes and SOPs throughout all production areas including but not limited to: Processing / Production, Fabrication, Yard storage, Internal Quality processes and programs.

HOUR

<br/><h2>Quality Assurance Lab Technician</h2><br/><br/><b>Location:</b> 510 Kents Lane, Wytheville, VA, 24382, United States<br/><b>Base Pay: </b> $20.00 - $25.00 / Hour<br/><b>Employee Type: </b> FT Non-Exempt<br/><b>Required Degree: </b> High school<br/><b>Minimum Experience: </b> 2 Years<br/><b>Manage Others: </b> No<br/><h4>Contact information</h4><b>Name: </b> Kyle Moser<br/><b>Phone: </b> 717-703-2252<br/><b>Email: </b> kmoser@lane-enterprises.com<br/><h4>Description </h4><div><div><div>Lane Enterprises is excited to welcome a Quality Assurance Lab Technician to their team! From generous benefits, including bonus opportunities and an Employee Stock Ownership Plan (ESOP), to great employee retention, this is a fantastic opportunity to join a thriving organization!</div></div><div><div></div></div><div><div><br/><br/><b>Benefits:</b> Lane offers a generous benefits package including Medical, Dental, Vision, 401k, Paid Time Off, Paid Holidays, Company paid Life insurance, Voluntary Life Insurance, ESOP opportunity, and a generous bonus incentive plan.</div></div><div><div></div></div><div><div>Position Overview:</div><ul><li>Responsible for performing all quality control testing and ensuring testing is completed properly.</li><li>Develop workable knowledge of material and finished pipe testing requirements of the appropriate AASHTO or ASTM standards based on the style of pipe being produced.</li><li>Daily auditing for Quality and Compliance to established processes and SOPs throughout all production areas including but not limited to: Processing / Production, Fabrication, Yard storage, Internal Quality processes and programs.</li><li>Daily review of current product through previous day inventory from all lines to verify compliance and/or identify non-conformances in real time.</li><li>Interfacing with production personnel and the management team to effectively communicate observations, audit findings, testing results, and AASHTO/ASTM standard requirements.</li><li>Understanding when to escalate findings, results, or observations to the Quality Assurance Supervisor and Quality Assurance Manager.</li><li>Monitoring and collecting incoming resin following sampling procedures to ensure compliance with requirements. You will need to be outdoors for resin sampling in all seasons/weather.</li><li>Data entry to electronically store test results.</li><li>Electronic measurement entry to initiate testing for equipment interfaces.</li><li>File and maintain test reports and resin samples in an organized fashion.</li><li>Understand the basic concept of the Lane blending program.</li><li>Follow Quality Manual (QSM).</li><li>Other duties as assigned.</li></ul></div></div><br/><h4>Requirements </h4><div><ul><li><div><ul><li>Minimum of 2 years' experience in a Quality Assurance Department, manufacturing experience preferred.</li><li>High School Diploma, GED or equivalent education preferred.</li><li>Strong attention to detail with a high level of accuracy when completing measurements and testing; organizational skills; strong mathematical aptitude.</li><li>Proficient in Microsoft Office and applications: Excel (averaging, creating tables, min, max, exporting); Word; Office (emails, embedding photos, attaching documents); Adobe Acrobat; Data entry for electronic quality programs; Interfacing for testing equipment programs.</li><li>Effective verbal and written communication.</li><li>Problem-solving.</li><li>Active listening and comprehension.</li><li>Strong time-management skills.</li><li>Mechanical and process aptitude.</li><li>Ability to work alone and as an individual contributor to the QA Team.</li></ul><p><br/></p><p><br/></p><p><em>The base pay range for this position is $20/hr - $25/hr.</em></p></div></li></ul></div><br/><br/><br/><p><strong>Compensation details:</strong> 20-25 Hourly Wage</p><br/><br/><p>PId88e3eb73f91-25401-40287698</p>

Lane Enterprises Inc

Quality Assurance Lab Technician

JobTarget

FEED

The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing outstanding service and support for all inquiries related to fuel deliveries, (Propane and Natural Gas), and HVAC service appointments, billing, and general account management. This role involves handling inbound and outbound calls, resolving customer concerns, processing orders, and collaborating with field service and delivery teams to ensure customer satisfaction.

<p class="MsoNormal"><b>Position Purpose:</b><br/>The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing outstanding service and support for all inquiries related to fuel deliveries, (Propane and Natural Gas), and HVAC service appointments, billing, and general account management. This role involves handling inbound and outbound calls, resolving customer concerns, processing orders, and collaborating with field service and delivery teams to ensure customer satisfaction. The CSR contributes to the company’s commitment to safety, reliability, and customer care within the fuel and HVAC service industry.</p><p class="MsoNormal"><b>Typical Job Duties:</b></p><ol style="margin-top:0in"><li class="MsoNormal"><p>Answer incoming customer calls, emails, and inquiries in a prompt, courteous, and professional manner.</p></li><li class="MsoNormal"><p>Schedule fuel deliveries, HVAC service appointments, and maintenance calls in coordination with the dispatch and service teams.</p></li><li class="MsoNormal"><p>Process customer orders, service requests, payments, and account updates using company software.</p></li><li class="MsoNormal"><p>Address and resolve customer concerns, complaints, or service issues by investigating problems and providing timely, appropriate solutions.</p></li><li class="MsoNormal"><p>Communicate service delays, safety advisories, and delivery requirements clearly to customers.</p></li><li class="MsoNormal"><p>Educate customers on propane safety, equipment maintenance, and available service plans.</p></li><li class="MsoNormal"><p>Maintain accurate and detailed customer records in the company’s database system.</p></li><li class="MsoNormal"><p>Assist in outbound call campaigns for service reminders, customer satisfaction surveys, and promotional initiatives.</p></li><li class="MsoNormal"><p>Collaborate with delivery drivers, service technicians, and management to ensure smooth coordination of services and efficient problem resolution.</p></li><li class="MsoNormal"><p>Support office administrative tasks, including filing, data entry, and report generation as needed.</p></li><li class="MsoNormal"><p> Fill propane cylinders (100 lbs. or smaller)</p></li><li class="MsoNormal"><p>Sales of propane equipment, such as gas logs and water heaters. Able to answer customer questions about equipment and maintain a current knowledge of equipment types and changes in the industry.</p></li></ol><p class="MsoNormal"><b>Physical Requirements:</b><br/>Sitting for extended periods. Occasional standing, walking, and lifting of office materials/ propane cylinders up to 50 pounds.</p><p class="MsoNormal"><b>Working Conditions:</b><br/>Primarily indoors in an office environment. May involve occasional extended hours during peak heating or cooling seasons or emergency situations.</p><p class="MsoNormal"><b>Equipment and Machines Used:</b><br/>Computers, telephones, multi-line phone systems, printers, office software, customer management software, and propane cylinder fill pump, (training provided).</p><p class="MsoNormal"><b>Reporting Relationships:</b><br/>The Customer Service Representative reports directly to the Division Manager  and or Customer Service Supervisor. This position does not typically supervise other staff.</p><p class="MsoNormal"><b>Qualifications:</b></p><ul style="margin-top:0in"><li class="MsoNormal"><p><b>Education:</b> High school diploma or equivalent required. Associate’s degree or related coursework preferred.</p></li><li class="MsoNormal"><p><b>Related Experience:</b> A minimum of 2 years of customer service experience, preferably in the propane, HVAC, energy, or utility industries.</p></li></ul><p class="MsoNormal"><b>Job Knowledge/Skills Required:</b></p><ol style="margin-top:0in"><li class="MsoNormal"><p>Strong customer service and interpersonal communication skills.</p></li><li class="MsoNormal"><p>Proficiency in handling multi-line phone systems and customer management software.</p></li><li class="MsoNormal"><p>Ability to remain calm, professional, and empathetic during challenging customer interactions.</p></li><li class="MsoNormal"><p>Strong organizational and time management abilities.</p></li><li class="MsoNormal"><p>Basic knowledge of propane delivery and HVAC service processes preferred.</p></li><li class="MsoNormal"><p>Ability to manage multiple tasks while maintaining attention to detail.</p></li><li class="MsoNormal"><p>Problem-solving skills and the ability to resolve issues promptly and effectively.</p></li><li class="MsoNormal"><p>Competency in using office software, including word processing, spreadsheets, and email.</p></li><li class="MsoNormal"><p>Familiarity with safety protocols and emergency response procedures in a propane/HVAC context is a plus.</p></li><li class="MsoNormal"><p>Strong teamwork and collaboration skills.</p></li><li class="MsoNormal"><p>Familiarity with how to operate propane equipment is a plus.</p></li></ol><p class="MsoNormal"> </p>

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Quality Assurance Lab Technician Lane Enterprises Inc

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