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Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. • Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.

Location: Onsite at the location listed in the job posting. Weekly Scheduled Hours: Monday-Thursday 8:15-4:15, Friday 8:15-6:15, Saturday 8:45-1:15 SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their financial goals and align on solutions that meet their needs. In this role, you will drive growth by actively promoting and selling the bank's products and services. This role emphasizes deepening client relationships through excellent service, personalized advice, and proactive sales while supporting the banking center's overall sales goals. This role performs moderately complex to complex tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES Sales and Business Development • Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank. • Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications. • Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients' short-and-long term goals. Utilize a deep understanding of the bank's products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty. • Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking. • Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions. • Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed. Client experience • Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed). • Deliver excellent client experiences consistently and promptly resolve client issues effectively. • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Compliance and risk management • Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Operational efficiency • Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service. • Assist banking center management with "on the job training" of new associates. • Assist with dual control vault responsibilities and audit controls. • Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Perform all other job related duties as assigned. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. • High school diploma or general education degree (GED) • 2 - 5 years of experience as a Universal Banker or Teller COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite, Salesforce CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) None required. NMLS Language As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. DeGarmo Behavioral Assessment Requirement All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position The assessment takes approximately 12-15 minutes to complete Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

First Horizon Bank

Relationship Banker

Bank Management

Banking Regulations

Banking Services

Brokerage

Business Banking

Business Development

Capital Markets

Certified Public Accountant (CPA)

Coaching

Commercial Banking

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Facebook

Financial Planning

Financial Services

Financial Transactions

Fixed Income Investments

Leadership

Loans

Maintain Compliance

Mortgage

Online Courses

Online Training

Private Banking

Problem Solving Skills

Promotional Programs

Regulatory Compliance

Resolve Customer Issues

Retail

Risk Management

Sales

Sales Support

Series 6

Small Business

Transaction Processing/Management

Wealth Management

eLearning

JobAdX

FEED

This position is responsible for providing exceptional service while performing a variety of banking functions including conducting transactions, opening new accounts, resolving customer issues, and identifying sales opportunities. Proactively identify customer needs and recommend appropriate banking products and services (e.g., loans, credit cards, insurance, investments).

Job Summary:The Universal Banker is a versatile and customer-focused role that combines the responsibilities of a teller and personal banker. This position is responsible for providing exceptional service while performing a variety of banking functions including conducting transactions, opening new accounts, resolving customer issues, and identifying sales opportunities. The Universal Banker helps customers meet their financial goals by offering suitable bank products and services.<div align="center" style="margin-bottom:0in;margin-bottom:0.0001pt;text-align:center;line-height:normal"><hr align="center"/></div>Key Responsibilities:<ul><li>Greet customers and provide a welcoming and professional experience.</li><li>Handle routine financial transactions (deposits, withdrawals, payments, check cashing, etc.) efficiently and accurately.</li><li>Open and maintain customer accounts including checking, savings, CDs, IRAs, and safe deposit boxes.</li><li>Assist customers with online/mobile banking, debit cards, and other digital services.</li><li>Scan, index and review documents.</li><li>Proactively identify customer needs and recommend appropriate banking products and services (e.g., loans, credit cards, insurance, investments).</li><li>Educate customers on account features and bank policies.</li><li>Resolve customer inquiries and issues in a timely and effective manner.</li><li>Support branch operations and meet sales goals as part of the team.</li><li>Adhere to all bank policies, procedures, and regulatory requirements.</li><li>Maintain confidentiality and security of customer information.</li><li>Other duties and responsibilities as may be assigned</li></ul><div align="center" style="margin-bottom:0in;margin-bottom:0.0001pt;text-align:center;line-height:normal"><hr align="center"/></div>Qualifications:Education:<ul><li>High school diploma or GED required.</li><li>Associate’s or bachelor’s degree in business, finance, or related field preferred.</li></ul>Experience:<ul><li>1–2 years of retail banking, customer service, or sales experience preferred.</li><li>Cash handling experience a plus.</li></ul>Skills:<ul><li>Excellent interpersonal and communication skills.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to work independently and as part of a team.</li><li>Sales aptitude and customer service focus.</li><li>Proficient in Microsoft Office and banking systems.</li></ul><div align="center" style="margin-bottom:0in;margin-bottom:0.0001pt;text-align:center;line-height:normal"><hr align="center"/></div>Work Environment:<ul><li>This role is performed in a professional bank branch environment.</li><li>May involve occasional travel between branch locations.</li><li>Requires standing for extended periods and lifting up to 25 lbs (e.g., cash drawers, documents).</li></ul><div align="center" style="margin-bottom:0in;margin-bottom:0.0001pt;text-align:center;line-height:normal"><hr align="center"/></div>Schedule:<ul><li>Full-time</li><li>Includes Saturdays and extended hours based on branch needs.</li></ul>

MACON BANK & TRUST COMPANY

Universal Banker (application must be completed before consideration)

Communication Skills

Credit Cards

Customer Training

Detail Oriented

Develop and Maintain Customers

Documentation Review

Finance

High School Diploma

Information/Data Security (InfoSec)

Insurance

Interpersonal Skills

Lift/Move 25 Pounds

Meet Sales Quota

Microsoft Office

Needs Assessment

Operational Support

Organizational Skills

Regulatory Requirements

Retail Banking

Sales Prospecting

Team Player

Time Management

Gethired

Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts. Accurately and efficiently processes and records routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments.

GENERAL FUNCTION:<ul><li style="color:#000000">This position is the Customer Ambassador for the bank with the overall purpose of providing quality and efficiency to customers who prefer face-to-face interaction with the bank. This position will have a thorough understanding of the customer's transaction requirements and be able to effectively communicate all available options to them. </li><li style="color:#000000">Performs primarily in teller role, but has secondary responsibilities in new accounts. Accurately and efficiently processes and records routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments. Promotes and advises on the bank's products and services and refer the appropriate products and services matching the customer needs. This position will also refer customers to the appropriate source or channel to address their need. </li></ul> MAJOR DUTIES AND RESPONSIBILITIES:<ul><li style="text-align:justify;color:#000000">Provides quality customer service through courteous and accurate handling of transactions. </li><li style="color:#000000">Performs specialized tasks such as preparing cashier's checks, cash advances, and ATM Balancing. </li><li style="color:#000000">Identifies customers, validates and cashes checks, accepts cash and checks for deposit, and checks accuracy of deposit slips.</li><li style="color:#000000">Accurately balances assigned cash drawer.</li><li style="color:#000000">May serve as Vault Teller or Vault Teller Backup. </li><li style="color:#000000">May be responsible for operating and balancing a Teller Cash Recycler (TCR).</li><li style="color:#000000">Ensures compliance with all internal controls and policies and procedures</li><li style="color:#000000">Answers inquiries regarding checking and savings accounts and other bank related products; attempts to resolve issues and problems with customer's accounts</li><li style="color:#000000">Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses. </li><li style="color:#000000">Completes all required monthly and quarterly training.</li><li style="color:#000000">Accurately processes and/or reports the following as outlined in established branch procedures:<ul><li style="color:#000000">Garnishments, tax levies, subpoenas, etc.</li><li style="color:#000000">Counterfeit Currency Report.</li><li style="color:#000000">Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc.)</li><li style="color:#000000">Night deposit logs.</li><li style="color:#000000">Balancing and reporting of the negotiable instrument log.</li></ul></li><li style="color:#000000">Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.</li><li style="color:#000000">Receives deposits and ensures that all accounts are properly processed.</li><li style="color:#000000">Establishes retirement accounts, and makes arrangements for direct deposits.</li><li style="color:#000000">Completes arrangements and documents for special services such as exchanges of foreign currency.</li><li style="color:#000000">Carries out the financial institution's client retention strategies.</li><li style="color:#000000">Proactively prospects for new business.</li><li style="color:#000000">May serve as Publicity Coordinator and/or Digital Champion.</li><li style="color:#000000">Actively refers loans, outside lines of business, and other bank services to appropriate financial institution specialists.</li><li style="color:#000000">Opens and closes office by following established security procedures.</li><li style="color:#000000">Represents the financial institution in community affairs and civic organizations.</li><li style="color:#000000">Performs any other duties assigned by the supervisor.</li></ul> JOB QUALIFICATIONS<ul style="list-style-type:disc"><li style="color:#000000">High school graduate or equivalent.</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">One year of teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required.</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Ability to interact with customers in a professional and friendly manner.</li></ul>

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Universal Banker Jobs in Lancaster, TN

Relationship Banker First Horizon Bank

Universal Banker (application must be completed before consideration) MACON BANK & TRUST COMPANY

Universal Banker I CB&S Bank

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