PERMANENT

FULL_TIME

ADAPTED_NOW

YEAR

You'll engage in individual and team sales strategies, receive comprehensive training on Washington Trust Bank's products, and develop top-tier service and regulatory knowledge to support both internal and external clients. Proactively identifies and mitigates potential risks and fraudulent activities by following established policies, monitoring transactions for irregularities, and escalating concerns as appropriate.

Description Join a team that puts client experience at the heart of every decision. This role focuses on building strong relationships while serving as a point-of-sale expert for deposit and lending products. You'll engage in individual and team sales strategies, receive comprehensive training on Washington Trust Bank's products, and develop top-tier service and regulatory knowledge to support both internal and external clients. "The culture here at WTB really is like no other company. I'm lucky to be able to be a part of such a family-oriented organization, and I love welcoming people into it and showing them what makes this such a special place to work." - Becky Sechler, Director of Retail Banking and Client Delivery Location: Sullivan Branch - 407 N Sullivan Rd, Spokane Valley, WA 99037 Schedule: Monday-Friday 8:15 am to 6:15 pm, Saturday 9:45 am to 2:15 pm. Schedule may vary, must be flexible. Regular, reliable attendance required. Essential Functions Client Relationships and Service Establishes and maintains effective relationships with clients, gaining their trust and respect by providing accurate and timely service and information. Provides high quality service, retention, development and expansion of client relationships. Works with other bank personnel to proactively meet client needs in an efficient manner across all departments. Product Knowledge and Selling Provides product opportunities to clients using proactive selling techniques; efficiently and accurately opens all branch-related products. Maintains current knowledge of all Retail Banking products, to identify and resolve clients' needs. Introduce and cross-sell new and existing bank products by identifying client needs through thoughtful, needs-based conversations. Leverage strategic questioning to match products with client goals. Sales and Marketing Engage with clients both over the phone and in person as they walk into the branch, identifying opportunities to present products and services that meet their needs. Responsible for marketing consumer and small business banking products including preparing for client calls, making sales calls, and call follow-up. Identifies opportunities and continually prospects for new clients. Generates leads through existing relationships; asks clients for referrals. Participates in call plans tailored to increase the market penetration and client usage of bank services and identifies needs in prospects to establish them as clients. Uncovers clients' needs by asking the right questions; utilizes need-based selling. Reports on results will be recorded and reported on a regular basis. Additional Responsibilities Perform transactions, new account and lending responsibilities to best serve the needs of the client. Maintains accountability for individual contributions to the achievement of branch and team goals, encouraging self and others to achieve results. Meets with manager to discuss sales strategy calls and report results related to current branch focus. Participate in community affairs and activities where warranted for effective business development and community exposure. Sets and monitors proactive client contact standards for each individual client relationship they establish Proactively identifies and mitigates potential risks and fraudulent activities by following established policies, monitoring transactions for irregularities, and escalating concerns as appropriate. Administrative Complies with all Bank policies and procedures. Participate in branch audits. Maintains knowledge of compliance and regulatory issues as appropriate. Perform compliance and risk management duties as required or assigned. Regular, reliable attendance is required. Qualifications Excellent written and verbal communication and interpersonal skills with clients, co-workers and management, building appropriate rapport at all levels. Ability to listen and ask appropriate questions to best serve the client. Flexible and adaptable to change. Strong ability to prioritize and handle multiple tasks with accurate attention to detail. Strong problem solving and decision-making skills, using logic to solve problems with effective solutions. High degree of PC based technical skills, including proficiency with Microsoft Suite of products and other necessary applications. Required to maintain the security and confidentiality of Bank and client information. May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS). Join us in one of our 40+ Washington, Idaho, or Oregon branches as we work toward maintaining a strong, trust-based community in our branches, our bank, with our clients, and in our greater communities. Pay Range: Personal Banker I-II: $20.00 to $26.75 The compensation range represents the low and high end of the base compensation range for this position located in Spokane Valley, WA. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable incentive compensation plan. What Our Culture Can Offer You: Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation. Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outline by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

WASHINGTON TRUST BANK

Personal Banker

Banking Services

Business Banking

Business Development

Communication Skills

Consumer Marketing

Cross-Selling

Customer Experience

Customer Relations

Detail Oriented

Diversity

Establish Priorities

Federal Laws and Regulations

Genetics

Interpersonal Skills

Lead Generation

Loans

Maintain Compliance

Marketing

Microsoft Product Family

Multitasking

Needs Assessment

People Management

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Regulations

Regulatory Compliance

Resolve Customer Issues

Retail Banking

Risk Management

Sales

Sales Prospecting

Sales Strategy

Small Business

State Laws and Regulations

Time Management

Transaction Processing/Management

Writing Skills

monster

HOUR

The Personal Financial Services Representative (PFR) is an entry level position, which assists members by establishing new member relationships, opening consumer deposit accounts, account maintenance, taking credit applications, reviewing credit reports, working through loan documentation, closing loans, and serving as a Notary Public. The PFR is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods.

<h1>Take a leap and join our team!</h1>At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.Get to know us:  <a href="https://www.gesa.com/about#1953" rel="noopener noreferrer nofollow" style="color:rgba( 66 , 139 , 202 , 1 );background-color:rgba( 0 , 0 , 0 , 0 );font-family:'arial' , 'helvetica' , sans-serif" target="_blank">About - Gesa Credit Union</a> <h1>Role Summary:</h1>The Personal Financial Services Representative (PFR) is an entry level position, which assists members by establishing new member relationships, opening consumer deposit accounts, account maintenance, taking credit applications, reviewing credit reports, working through loan documentation, closing loans, and serving as a Notary Public. Additionally, the PFR can fluidly transition between tasks assisting members, and supporting the branch as an MSA and Sr. MSA. The PFR is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods. <h1>What You Will Be Doing:</h1><ol><li>Provide exceptional member service to all whom we serve.</li><li>Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Escalates more complex and sensitive member concerns to senior team members and leadership.</li><li>Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.</li><li>Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate.</li><li>Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships.</li><li>Ensure branch equipment is always working properly and escalates non-repairable issues to leadership.</li><li>Assist non-members with establishing membership.</li><li>Accurately take consumer lending applications.</li><li>Review credit reports for concerns and obtains approvals and submit loan documentation.</li><li>Close loans and effectively communicates with members regarding the next steps.</li><li>Discusses IRAs and HSAs with members and non-members and meets predetermined goals.</li><li>Process international and domestic requests.</li><li>Acts as a Notary Public and performs notarial services in accordance with state regulations and credit union policies.</li><li>Observe and monitor cash activity to ensure the branch and team members are following established cash limits.</li><li>Opens consumer deposit accounts and performs consumer account maintenance.</li><li>Places cash and supply orders, balances vault cash, and maintains ATMs.</li><li>Review and process overrides/approvals within authority while minimizing risk.</li><li>Mentor and help train new Member Service Associates (MSAs)</li><li>Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.</li><li>Fluidly transition between tasks as an MSA or Sr. MSA.</li><li>Perform transactions and service requests on member accounts in an accurate and timely manner.</li><li>Accurately follow all cash handling procedures and balance your cash drawer at the end of every day.</li><li>Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.</li><li>Assist members with Digital Banking enrollment, navigation, resets, and maintenance.</li><li>Assist members with complex and sensitive fraud disputes.</li></ol>  <h1>About You:</h1><ol><li>Professional written and verbal communication.</li><li>Make sound decisions that minimizes risk in a timely manner.</li><li>Ability to ask open-end and clarifying questions to understand member needs and deepen relationships.</li><li>Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.</li><li>Respect and support all areas of diversity in the workplace and our membership.</li><li>Complete assigned training programs in timely and accurate manner</li><li>Participate in and support a team environment.</li><li>Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work.</li><li>Exercises the utmost discretion and sensitivity when assisting with member transactions.</li></ol><h2>Qualifications</h2> <h1>What You Will Need:</h1><ol><li>Education: High School Degree (or equivalent) required.</li><li>Experience:</li></ol><ul><li>Sales/relationship building experience required.</li><li>Cash handling experience preferred.</li><li>At least one year of customer service experience preferred.</li></ul><ol><li>Demonstrate and support credit union values and service standards.</li><li>Attend and engage in community events on behalf of the credit union.</li><li>Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.</li><li>Demonstrate a high level of personal integrity and ethics.</li><li>Report for work on time and maintain a schedule of regular attendance.</li><li>Some travel may be required.</li><li>Proficient with varying levels of technology.</li><li>Notary Public.</li></ol>  <h1>Our Team Member Value Proposition:</h1>In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:<ul><li>Competitive Pay</li><li>Medical, Dental, Vision, and Life Insurance </li><li>20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!</li><li>401(k) Match</li><li>Incentive Program</li><li>Tuition Assistance and Student Loan Repayment</li><li>Commuter Benefits</li><li>Paid Time Off to Volunteer in the Community</li><li>Product discounts</li><li>Engaging Work Environment</li><li>Rewards and Recognition Programs</li></ul>  <h1>Full Salary Range:</h1>$20.00-$29.86*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!" Get wise to what’s possible with a career at Gesa. Join us!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a pre-employment credit/background check.Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.<a href="https://www.gesa.com/docs/resource---EEOC-policy.pdf" rel="noopener noreferrer nofollow" style="background-color:rgba( 0 , 0 , 0 , 0 );font-family:'arial' , 'helvetica' , sans-serif" target="_blank">Equal Employment Opportunity (gesa.com)</a>

GESA CREDIT UNION

Personal Financial Representative (Personal Banker)

Background Investigation

Bank Secrecy Act

Corporate Policies

Credit Analysis

Credit Reports

Credit Union

Customer Support/Service

Financial Literacy

Financial Services

Incentive Programs

Interviewing Skills

Leadership

Life Insurance

Loan Closing

Loan Documents

Maintenance Services

Mentoring

Operations Management

Regulatory Requirements

Student Loans

Training Program

Tuition Fees

Vision Plan

Willing to Travel

Partners with Branch Manager to analyze workloads and workflows, designing and implementing best practices which define the most efficient way to conduct specific processes as well as continually upgrading and evaluating processes. Acts as the branches' primary operation contact providing daily support to branches in problem resolution relative to policies, procedures, compliance, technical and operational issues, as well as business and personal document interpretation.

Description"The culture here at WTB really is like no other company. I'm lucky to be able to be a part of such a family oriented organization, and I love welcoming people into it and showing them what makes this such a special place to work." - Becky Sechler, Director of Retail Banking and Client DeliveryLocation: Liberty Lake Branch - 1427 N Liberty Lake Road, Liberty Lake, WA 99019Schedule: Monday-Friday, 8:30 AM - 5:30 PM, or 9:15 AM - 6:15 PM. Schedule may vary, must be flexible. Regular, reliable attendance required.Essential FunctionsPrimary time allocation is dedicated to managing and supporting implementation of sales and service activities in the branch. Coaches to all corporate sponsored training programs. Partners with branch manager to provide sales support, training, coaching, mentoring and development to all branch staff. Ensures that core competency and development plan documentation for all staff is completed. Responsible for marketing Washington Trust banking products and services including preparing for client calls, making sales calls, and call follow-up. Identifies opportunities and continually prospects for new clients. Generates leads through existing relationships; asks Center of Influence (COI) and other referrals sources and all new clients for referrals. Meets regularly with Branch Manager to give feedback on branch strategies and plan for further growth of the branch. Perform compliance and risk management duties as required or assigned.Sales and Business Development <ul><li>Co-manages and motivates team to achieve sales goals and activities.</li><li>Conducts periodic sales, one-on-one, and all-staff meetings.</li><li>Participating and promoting team involvement in community organizations and business development activities when appropriate.</li><li>Partners with the Branch Manager in the implementation of sales processes, which includes taking the lead and managing sales goals and initiatives.</li><li>Contributes to the achievement of the branch and market goals.</li><li>Participating and promoting team involvement in community organizations and business development activities when appropriate.</li><li>Drives goal planning and developing strategies for the branch.</li></ul>Service<ul><li>Takes ownership and emulates the highest level of client service in all situations. Demonstrates a high level of product knowledge.</li><li>Ensures professionalism and service expectations are aligned with corporate standards and followed by all branch personnel.</li><li>Maintains a high level of product knowledge and client service skills based on completion of internal and approved external training programs. Keeps up to date with changes to products and services.</li><li>Works with other managers and staff to exceed client needs in a responsive, efficient manner across department lines.</li><li>Ensures and coordinates daily operation of cash and teller functions, as well as Personal Banker functions with accuracy and efficiency.</li><li>Works with the manager to provide administrative and operational direction and support for the branch.</li><li>Provides professional financial advice, guidance, and solutions through staff and directly to clients.</li></ul>Training, Development and Leadership<ul><li>Coaches to all corporate sponsored training programs.</li><li>Directly conducts coaching with the personal banker, training, human resource functions and staff development activities.</li><li>Ensure that core competency and development plan documentation for all staff is completed.</li><li>Provides sales support, training, coaching, mentoring, and development to all branch staff.</li><li>Works with regional manager, when necessary and human resources in recruitment and hiring process.</li></ul>Compliance and Risk Management<ul><li>Performs compliance and risk management duties as required or assigned.</li><li>Ultimately responsible for all regulatory and compliance activity within the branch including overseeing of the branch audit.</li><li>Incorporates effective internal controls into all relevant work processes. Maintains a comprehensive understanding of internal controls, focusing specifically on key controls.</li><li>Ensures timely updates to internal controls documentation when changes occur in risk parameters and/or workflow.</li><li>Accountable for complying with bank policies and procedures, and governmental regulatory requirements as written in bank policy and procedure documentation.</li><li>Manage branch to proactively identify and prevent fraud situations.</li><li>Train teams to identify and manage risk effectively, staying current on fraud and risk trends to minimize impact to the bank and clients.</li><li>Ensure teams are equipped with the necessary tools and knowledge to proactively mitigate risk-related situations.</li></ul>Administrative<ul><li>Acts as the Compliance Representative and facilitates appropriate compliance information at regular Assistant Manager meetings. Conducts the necessary spot checks and training for audits for the branches. Adheres to bank policy manual.</li><li>Partners with Branch Manager to analyze workloads and workflows, designing and implementing best practices which define the most efficient way to conduct specific processes as well as continually upgrading and evaluating processes.</li><li>Manage branch to proactively educate, identify and prevent fraud situations.</li><li>Responsible for adhering and managing team to bank security and dual control policies.</li><li>Research and troubleshoot complex issues.</li><li>Demonstrates positive leadership behaviors through team motivation and development while leading by example.</li><li>Acts as the branches' primary operation contact providing daily support to branches in problem resolution relative to policies, procedures, compliance, technical and operational issues, as well as business and personal document interpretation.</li><li>Maintains responsibility for managing personal bankers and other branch staff as assigned by the Branch Manager.</li><li>Directly delivers coaching and training of job expectations, Human Resource functions, and staff development activities.</li><li>Manages performance review documentation, development and delivery to Personal Bankers. Will assist with Personal Banker performance management.</li><li>Partners with Branch Manager and Human Resources in recruitment and hiring process.</li><li>Manages client base to meet bank income goals. Directly responsible for maintaining reasonable fee waiver and budgetary expectations, as assigned by Branch Manager.</li><li>Accountable for complying with bank policies and procedures, and governmental regulatory requirements as written in bank policy and procedure documentation.</li><li>Conducts other duties as assigned by the Branch Manager.</li></ul>Qualifications<ul><li>Excellent verbal, written and interpersonal communication skills.</li><li>Goal oriented, self-motivated and enthusiastic.</li><li>Ability to sell products & services to clients.</li><li>Ability to prioritize workflow, solve client or staff problems, and manage multiple tasks.</li><li>Required to maintain the security and confidentiality of Bank and client information.</li><li>Strong leadership skills including team recognition, motivation and conflict resolution.</li><li>Completion of all appropriate Sales, Service, Employee Retention and Management training.</li><li>May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).</li><li>Bilingual candidates preferred but not required.</li><li>Excellent verbal, written and interpersonal communication skills.</li><li>Goal oriented, self-motivated and enthusiastic.</li><li>Ability to sell products & services to clients.</li><li>Ability to prioritize workflow, solve client or staff problems, and manage multiple tasks.</li><li>Required to maintain the security and confidentiality of Bank and client information.</li><li>Strong leadership skills including team recognition, motivation and conflict resolution.</li><li>Completion of all appropriate Sales, Service, Employee Retention and Management training.</li><li>May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).</li><li>Bilingual candidates preferred but not required.</li></ul>Join us in one of our 40+ Washington, Idaho, or Oregon branches as we work toward maintaining a strong, trust-based community in our branches, our bank, with our clients, and in our greater communities. Pay Range: $25.44 to $38.16 per hourActual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable incentive compensation plan.What Our Culture Can Offer You:Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation. Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment. This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your... For full info follow application link.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities﻿

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