Act as subject matter expert to diagnose and resolve in-depth technical issues via telephone, email, and other technologies that can include but not limited to the following: electrical systems, four-cycle engine, hydraulic systems, mechanical systems, and transaxle drive systemsConduct product research of internal data including warranty, recorded customer service interactions, field team feedback to be shared with internal groupsReview and process warranty claims submitted by dealer networkProvide support as a subject matter expert to customer support representatives and other staffCreate internal and external resources for aftersales product supportParticipate and/or lead special projects as product service expert related to new product development, service assessments, and product research as requestedTHE QUALIFICATIONS. Associate degree (A.A.) or equivalent from two-year College/ technical schoolA minimum of 5 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar productsExperience and/or training in a customer service environment required; experience with service over the telephone is desiredAbility to skillfully document and organize interactions, meeting notes, issues, etc.