UNKNOWN

FEED

Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, and exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows.

HOUR

Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary:
As an Usher, you will play a vital role in creating a welcoming and enjoyable experience for guests at events, such as concerts, theater productions, or sports games. Your primary responsibility is to assist and guide guests, ensuring their comfort and safety throughout the event. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in high-pressure situations. Ushers play a crucial role in ensuring a positive and memorable experience for guests at events. This role will pay an hourly rate of $15.00 For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. This position will remain open until July 24, 2026.

About the Venue:
The Greensboro Coliseum Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, and exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Elvis Presley, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift. The Complex also includes the 167,000-square-foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's the White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, the ACC Hall of Champions, and the 3000-seat Odeon Theatre. As one of the most actively booked facilities in the country, the Greensboro Complex annually hosts over 1,100 events. Its extraordinary flexibility and reputation have earned it worldwide acclaim among promoters, producers, event planners, and patrons alike.

Responsibilities:
<ul><li>Welcome guests as they arrive at the venue, providing friendly and courteous assistance.</li><li>Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.</li><li>Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.</li><li>Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.</li><li>Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.</li><li>Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.</li><li>Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.</li><li>Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.</li><li>Assist performers or presenters with directions, seating arrangements, or other requests as needed.</li><li>Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.</li><li>Adhere to venue policies, procedures, and safety regulations at all times.</li><li>Perform other duties as assigned.</li></ul>

Qualifications:
<ul><li>High School Diploma or G.E.D. preferred.</li><li>Previous experience in a customer service-based industry is preferred.</li><li>Previous experience within sports, entertainment, or a related field is preferred.</li><li>Ability to follow instructions and work in a fast-paced environment.</li><li>Must have strong verbal and written communication skills.</li><li>Ability to handle stressful situations.</li><li>Must be able to work a flexible work schedule, including weekends, nights, and holidays as required.</li></ul>

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group

Usher | Part Time | Greensboro Coliseum Complex

Basketball

Communication Skills

Customer Support/Service

Detail Oriented

Entertainment and Media

High School Diploma

Medical Assistance

Music

Performing Arts

Power Amplifier

Presentation/Verbal Skills

Regulations

Safety Process

Safety/Work Safety

Sales

Special Needs

Sports

Theater

Theater Production

Trade Shows

Writing Skills

[AW]-iCims

High School Diploma or equivalent • At least 2 years in Customer Service and communications • Strong strategic thinking and creative problem-solving skills • Excellent verbal, written and interpersonal communication skills • Acute sense of judgment, tact and diplomacy • A strong-sense of teamwork and ability to execute programs • Excellent verbal and written communication skills. • Show CARE by participating in the venues sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

Job SummaryCoastal Credit Union Music Park is seeking Guest Services team members. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.WHAT THIS ROLE WILL DO• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venues sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Other tasks as assigned by the Guest Services ManagerWHAT THIS PERSON WILL BRING• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skillsEQUAL EMPLOYMENT OPPORTUNITYWe aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality,or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.Live Nation will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Usher Jobs in North Carolina

Resume Resources

Similar Job Searches

Get noticed by top employers!

Usher Jobs in North Carolina

Usher | Part Time | Greensboro Coliseum Complex Oak View Group

Usher/Ticket Taker Live Nation Entertainment Inc

Resume Resources

Similar Job Searches