Charleston, SC30+ days ago
li>Drive the patient omni-channel journey through technology-orchestrating seamless experiences across digital intake, self-scheduling, patient portals, mobile apps, real-time feedback tools, wayfinding, and post-visit engagement platforms to elevate satisfaction scores, strengthen loyalty, and ensure continuity at every touchpoint across MUSC Health.
Lead a structured optimization sprint cycle that identifies, prioritizes, and delivers high-impact clinical and operational system improvements on a rapid, repeatable cadence-using data-driven intake, stakeholder feedback, and agile delivery practices to continuously advance system performance and end-user experience.