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Join our Vocational Recovery Services team as a Telephonic Vocational Case Manager, delivering Transitional Return-to-Work (TRTW) support to help move workers’ compensation claims forward and keep recovery on track. Because the work is highly task-driven, the best fit is someone who thrives in a phone-based, desk-focused environment, enjoys moving files toward resolution, and stays organized and responsive throughout the workday.

<br/><br/><b>Location:</b> United States• Tampa, FL, USA<br/><b>Req Number:</b> Req #1835<br/><br/><br/><div><p>Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.</p><p>We’re <strong>proud </strong>to be recognized—again! For the fourth year in a row, we’ve <a href="https://www.greatplacetowork.com/certified-company/7014463" rel="nofollow noopener noreferrer" target="_blank">been certified</a> by <strong>Great Place to Work<em>®,</em></strong> and for the third consecutive year, we’ve earned a spot on <a href="https://www.paradigmcorp.com/insights/building-a-positive-work-experience-paradigm-once-again-recognized-as-a-fortune-best-workplace-in-health-care/" rel="nofollow noopener noreferrer" target="_blank">Fortune's Best Workplaces in Health Care™ list</a>. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.</p><p/></div><br/><div><p>Join our Vocational Recovery Services team as a <strong>Telephonic Vocational Case Manager</strong>, delivering Transitional Return-to-Work (TRTW) support to help move workers’ compensation claims forward and keep recovery on track.</p><p>This role does <strong>not</strong> provide traditional vocational rehabilitation services. Instead, you’ll manage a high-volume caseload <strong>telephonically</strong>, using structured workflows, documentation standards, and timely outreach to support a single program offering: TRTW. You will manage approximately <strong>80–90 active cases</strong> at a time, coordinating next steps, tracking key tasks, and communicating with injured workers, employers, and claims partners. You’ll also work closely with the <strong>Return-to-Work Coordinator</strong> to reduce barriers and support safe, timely return-to-work planning.</p><p>Because the work is highly <strong>task-driven</strong>, the best fit is someone who thrives in a phone-based, desk-focused environment, enjoys moving files toward resolution, and stays organized and responsive throughout the workday.</p><h2>Key Responsibilities</h2><ul><li>Manage an active caseload of approximately 80–90 TRTW cases telephonically, ensuring timely outreach, follow-up, and task completion.</li><li>Review claim and medical information to interpret restrictions/function and support appropriate transitional return-to-work planning.</li><li>Identify barriers to return to work (e.g., noncompliance, delayed treatment, communication gaps) and coordinate next steps to move files toward resolution.</li><li>Communicate professionally with injured workers, employers, adjusters, and other stakeholders to clarify expectations, timelines, and required actions.</li><li>Work closely with the Return-to-Work Coordinator to align on restrictions, employer options, and next steps to support safe, timely transitional return-to-work planning.</li><li>Document all contacts, decisions, and next steps in the case management system in a clear, defensible, and timely manner.</li><li>Support program workflows by tracking required tasks, meeting turnaround times, and maintaining consistent availability during business hours.</li></ul><h2>Qualifications</h2><ul><li>Master’s degree in Rehabilitation Counseling preferred or similar.</li><li>Required to have a minimum of one national board certification at time of hire: LRC, CRC, CDMS, or CVE.</li><li>Experience in telephonic case management, return-to-work coordination, vocational case management, disability management, or workers’ compensation claim support.</li><li>Ability to manage high-volume, task-driven work with strong organization, prioritization, and follow-through.</li><li>Excellent phone communication and customer-service skills; able to guide difficult conversations and set clear expectations.</li><li>Strong documentation skills with comfort working in structured systems/workflows and meeting productivity and quality standards.</li><li>Working knowledge of medical restrictions, functional capacity concepts, and the role they play in return-to-work planning.</li></ul></div><br/><strong>Paradigm Benefits:</strong><br/><ul><li><strong>Health and wellness</strong>– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).</li><li><strong>Financial incentives</strong>- Paradigm’s financial benefits help prepare you for the future: competitive salaries, <strong>5% premium bonus</strong> paid over productivity requirements, cell phone and internet reimbursement, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending, and employer-matched HSA contributions.</li><li><strong>Vacation - </strong>We believe strongly that work-life balance is good for you and for our company. We offer paid time off, paid holidays, and a personal holiday.</li><li><strong>Volunteer Time</strong> - We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. </li><li><strong>Learning and development</strong> - One of Paradigm's core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways from our Dedicated Training Department that offers an 8-12 week new hire onboarding program. </li><li><br/>Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.<br/>Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at <p>leave.management@paradigmcorp.com</p><br/>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.<br/>As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: <a href="https://doa.wi.gov/Forms/Doa-3031PContractComplianceLawPoster.pdf" rel="nofollow noopener noreferrer" target="_blank">Contract Compliance Law Poster</a><br/><p><br/></p><p><br/></p><p><br/>#LI-Hybrid<br/><br/><b>Other details</b><br/><br/><br/><br/></p><p>PIac3cb951f366-25401-40447475</p></li></ul>

Paradigm

Telephonic Vocational Case Manager

Case Management

Cellular Telephone

Communication Skills

Customer Support/Service

Decision Support

Documentation

Documentation Standards

Establish Priorities

Follow Through

Healthcare

Home Care

Identify Issues

Insurance

Medical Records

Onboarding

Organizational Skills

Project Planning

Quality Metrics

Reimbursement

Risk

Time Management

JobTarget

FEED

Our award-winning client - recognized for Best Work-Life Balance, Happiest Employees, Best Company Culture, and Best CEO by Comparably in 2024 - is looking for compassionate LVNs to deliver personalized, one-on-one care at patients' homes. Whether you’re seeking flexible shifts or long-term patient assignments, this is your chance to be part of a nationally respected team that values both caregiver well-being and patient quality of life .

Licensed Vocational Nurse (LVN) - Private Duty Nurse <p><strong>Job Type:</strong> Full-time, Part-time, PRN</p><p><strong>Shifts:</strong> Day, Night, and Weekend options available</p><p><strong>Fast Pay Options:</strong> Daily and weekly pay options available</p><p> Our award-winning client - recognized for Best Work-Life Balance, Happiest Employees, Best Company Culture, and Best CEO by Comparably in 2024 - is looking for compassionate LVNs to deliver personalized, one-on-one care at patients' homes. </p><h3>Why You’ll Love This Role:</h3><ul><li>Flexible Scheduling: Choose full-time, part-time, or PRN - days, nights, or weekends</li><li>Pay: Weekly and daily pay options available</li><li>One-on-One Care: Focus on a single patient and build meaningful connections</li><li>Comprehensive Benefits: Medical, dental, vision, paid time off, and company-paid life insurance</li><li>Technology Provided: Each home is equipped with a tablet for seamless electronic documentation</li><li>Support That’s Always There: 24/7 on-call clinical and operational support from local teams</li><li>Career Growth: Clinical skill advancement and internal career pathing</li><li>Company Culture: Best for Work-Life Balance, Employee Happiness, Culture, and CEO (2024) by Comparably. Recognized in Indeed’s 2024 Work Wellbeing Top 100</li></ul><h3>What You’ll Do:</h3><ul><li>Provide high-quality, skilled nursing care under RN supervision, following each patient’s care plan</li><li>Monitor patient conditions and report changes to the care team</li><li>Administer treatments, manage medications, and assist with medical devices as needed</li><li>Educate patients and families on care procedures, self-care, and health maintenance</li><li>Document all services provided following professional standards and privacy regulations</li></ul><h3>What You’ll Need:</h3><h4>Required:</h4><ul><li>Active, unencumbered LVN license in the state of practice (or compact license transferable within 90 days)</li><li>Graduate of an accredited nursing program</li><li>Current hands-on CPR certification (training assistance available)</li><li>TB test within the past 12 months</li><li>Reliable transportation</li><li>Physical ability to lift, reposition patients, and respond to emergencies</li></ul><h4>Preferred:</h4><ul><li>At least 6 months of recent clinical experience</li><li>Experience in home health or private duty care</li></ul><h3>Your Work, Your Schedule, Their Comfort.</h3><p> Make a meaningful difference on your own terms. Whether you’re seeking flexible shifts or long-term patient assignments, this is your chance to be part of a nationally respected team that values both caregiver well-being and patient quality of life </p>

Quality Talent Group

Licensed Vocational Nurse – Private Duty Nurse

CPR Certification

Clinical Medicine

Clinical Support

Emergency Response

Health Maintenance

Health Plan

Licensed Practical Nurse/Licensed Vocational Nurse

Medical Assistance

Medical Equipment

Medications

Nursing

Nursing Credentials

On Call

Operational Support

Patient Care

Patient Education

Patient Follow-up

Privacy Regulations

Registered Nurse (RN)

Manatal

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Telephonic Vocational Case ManagerParadigm

Licensed Vocational Nurse – Private Duty NurseQuality Talent Group

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