OTHER

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Matches volunteer applicants with appropriate hospital volunteer positions/programs, and works with hospital staff to ensure that all new volunteers are appropriately greeted, oriented to Volunteer Services office procedures, and escorted to their assignment on their first day. Coordinates program development, recruitment, screening, selection and placement, scheduling, orientation, training, supervision, and recognition activities of all individuals coming to YNHHS to provide volunteer services to patients, families, and staff.

Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direct supervision of the System Director of Volunteer and Guest Services, coordinates Volunteer Services programs. Coordinates program development, recruitment, screening, selection and placement, scheduling, orientation, training, supervision, and recognition activities of all individuals coming to YNHHS to provide volunteer services to patients, families, and staff. Serves as an HR advocate for meaningful positions for volunteers. Assesses hospital needs and designs volunteer programs to support exceptional patient care. Adheres to sound principles and ethics of volunteer program administration, and works closely with hospital departments in the oversight of volunteer involvement. EEO/AA/Disability/Veteran

Responsibilities:
<ul style="list-style:none"><li>1. Designs and implements volunteer programs throughout the Medical Center, working with departments and staff to assess their needs for volunteer support. Is aware of the principles used to determine appropriateness of duties for volunteers, and clearly communicates this information with hospital staff.</li><li>2. Creates and updates volunteer position descriptions, assuring that descriptions accurately reflect the duties of the volunteers.</li><li>3. Develops and implements recruitment plans to fill volunteer positions.</li><li>4. Screens volunteer applicants through interviews and observation. Is adept at behavioral interviewing techniques, and documentation of interviews and observations.</li><li>5. Selects volunteers to provide volunteer staffing for hospital. Is aware of volunteer programs throughout the community and refers applicants elsewhere as appropriate.</li><li>6. Matches volunteer applicants with appropriate hospital volunteer positions/programs, and works with hospital staff to ensure that all new volunteers are appropriately greeted, oriented to Volunteer Services office procedures, and escorted to their assignment on their first day.</li><li>7. Conducts volunteer orientation program, incorporating the JCAHO and OSHA requirements, as well as hospital requirements.</li><li>8. Coordinates departmental training program schedules, and is responsible to assure that training documentation is maintained in the volunteer's permanent file in Volunteer Services. Assists departments with training curriculum design. Is responsible to implement process for annual volunteer training and competency reviews in designated assignments.</li><li>9. Supervises volunteers assigned to programs managed by the Volunteer Services Department.</li><li>10. Investigates and resolves concerns/complaints regarding volunteer performance in a timely manner, and in collaboration with department volunteer supervisors/liaisons. Counsels volunteers as needed, and provides thorough documentation and follow up.</li><li>11. Effectively uses technology resources to analyzes volunteer attendance and hours of service data on a monthly basis.</li><li>12. Maintains accurate schedules for areas of responsibility. Identifies trends related to volunteer satisfaction, based on volunteer/staff feedback, and volunteer attendance.</li><li>13. Coordinates volunteer recognition activities, in collaboration with hospital departments. Works as member of Volunteer Services Department team in planning and conducting hospital-wide volunteer recognition activities.</li><li>14. Maintains positive working relationships and communication with hospital departments to assure that volunteers are incorporated into the department as team members. Maintains high visibility by visiting areas of responsibility.</li><li>15. Articulates the impact of hospital policies and procedures on volunteer program and volunteers.</li><li>16. Administers volunteer program in compliance with regulatory and statutory requirements for volunteer program management. (Joint Commission, OSHA, child labor and wage and hour laws, ADA, Civil Rights Law)</li><li>17. Represents hospital through public speaking engagements in the community to promote volunteerism.</li><li>18. Supports volunteer leadership development, and identifies opportunities for creative utilization of volunteers beyond the traditional roles for volunteers.</li><li>19. Recommends changes and additions to departmental policies and procedures.</li><li>20. Represents the hospital by participation in organizations concerned with volunteerism.</li><li>21. Assists volunteers in their pursuit of satisfying volunteer service experiences. Facilitates transfers and reassignments for volunteers.</li><li>22. Assumes responsibility for department when designated, in absence of department director.</li></ul>

Qualifications:
EDUCATION Bachelor's Degree in related field required. Masters' preferred. EXPERIENCE All applicants must have personal volunteer experience in some setting. Proven experience in program development and coordination, public speaking and presentations, leading training programs, project coordination. Prior experience coordinating volunteers preferred in a healthcare setting. LICENSURE AHA CAVS preferred, but not required SPECIAL SKILLS Proven expertise in various human resource management (i.e., interviewing, documentation, project coordination, negotiation skills, training skills, and understanding of diverse cultures). Must be a competent public speaker, and have outstanding written and oral communication skills. Competency in technology to support the volunteer services program goals and reporting, i.e. Word, Excel, PowerPoint.

Yale New Haven Health

Volunteer Coordinator

Americans with Disabilities Act (ADA)

Analysis Skills

Communication Skills

Diversity

Documentation

Healthcare

Hospital

Hospitality and Tourism

Human Resources Management

Leadership

Legal

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Needs Assessment

Negotiation Skills

OSHA

Patient Care

Presentation/Verbal Skills

Project/Program Coordination

Project/Program Management

Regulatory Compliance

Regulatory Requirements

Resolve Customer Issues

Staff Requirements

Systems Administration/Management

Technical Support

The Joint Commission (TJC)

Time Management

Training Program

Training/Teaching

Training/Teaching Curriculum

Trend Analysis

Volunteer Experience

Volunteer Management

Writing Skills

[AW]-iCims

Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Oak View Group: Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales.

HOUR

Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview:
The Concessions Worker prepares and serves concession items to guests. Prepares and pours beverages and serves them to guests. Ensures quality of food presentation. Utilizes a cash register and accepts payment. Must be able to maintain excellent attendance in accordance with the attendance policy. This role pays an hourly rate of $22.14 and is tip eligible (per CBA) Benefits as per the union agreement. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities:
<ul><li>Conduct the cash register sales by taking orders, building orders, and completing the transaction.</li><li>Ability to build orders, prepare food, and knowledge in all areas of concessions operations.</li><li>Responsible for maintaining stock and supply levels and communicating to the Concessions Stand Manager of low stock items.</li><li>Listening and responding to customer requests or concerns.</li><li>Responsible for maintaining a clean and organized workspace including but not limited to disposal of garbage & cleaning dishes.</li><li>Serve beverages to guests including alcoholic beverages responsibly. </li><li>Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for purchase of alcoholic beverages.</li><li>Maintains sanitation, health and safety standards in work areas.</li></ul>

Qualifications:
<ul><li>High school diploma or equivalent preferred.</li><li>Three or more months’ experience in food service industry preferred.</li><li>Previous cash handling experience preferred.</li><li>Ability to learn to handle cash and learn to operate a cash register and corresponding system.</li><li>Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers & guests.</li></ul>

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group

Concession Worker| Part-Time | Rhode Island Convention Center & Amica Mutual Pavilion

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Volunteer Coordinator Yale New Haven Health

Concession Worker| Part-Time | Rhode Island Convention Center & Amica Mutual Pavilion Oak View Group

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