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As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more.

YEAR

Become a part of our caring communityThe Outbound Tele Sales Agent conducts selling activities within a primary care setting. The Outbound Tele Sales Agent will make 45 outbound calls per day with the goal of getting our patients back into our clinics and reaching out tonew patients who want to join our clinics. 10 patients per month to visit our clinics is the goal. Excellent customer service with the ability to find solutions is the key to victory.The Outbound Tele Sales Agent is responsible for winning back and re-engaging Medicare eligible patients through telephonic conversations. Proactively anticipates patients' needs in order to provide guidance and stellar customer service. Effectively describes services offered and sells prospective patients on the clinical care model. Documents and modifies contact notes across multiple systems as necessary to properly document interactions with prospects and former patients. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Ensures that quality and productivity standards are maintained while working independently. Follows established guidelines/procedures.Use your skills to make an impactRequired Qualifications:<ul><li>Demonstrates strong verbal communication skills</li><li>Ability to connect meaningfully with customers to build emotional engagement and customer advocacy</li><li>Simplify complexity and integrate internal efforts to deliver an optimal customer experience</li><li>Comfort working in a telephonic intensive environment</li><li>Proficient in Microsoft Outlook, Word, and Excel</li><li>Must be passionate about contributing to an organization focused on continuously improving consumer experiences</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree</li><li>Telephonic sales experience (inbound, outbound)</li><li>Understanding of value-based primary care and/or Medicare Advantage</li><li>Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance</li></ul>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$45,000 - $60,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-04-2026About usAbout CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options

CenterWell

Bilingual Outbound Tele Sales Agent

Affirmative Action

Behavioral Health

Business Strategy

Clinical Medicine

Communication Skills

Continuous Improvement

Customer Experience

Customer Relations

Customer Support/Service

English Language

Healthcare

Healthcare Providers

Healthcare Quality

Home Care

Hospice Care

Medicare

Microsoft Excel

Microsoft Outlook

Microsoft Word

Multilingual

Nursing

Outpatient Care

People Management

Pharmacy

Presentation/Verbal Skills

Preventive Medicine

Primary Care

Problem Solving Skills

Procedure Development

Rehabilitation Act

Requirements Validation/Verification

Retail

Sales

Sales Prospecting

Spanish Language

Telesales

Willing to Travel

Hire Recruits

ICTAP applicants MUST submit the following documents: A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement. CTAP applicants MUST submit the following documents: A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice).

USAJOBS - Job AnnouncementSkip to main contentAn official website of the United States governmentOfficial websites use .govA .gov website belongs to an official government organization in the United States.Secure .gov websites use HTTPSA lock (LockA locked padlock) or https:// means youve safely connected to the .gov website. Share sensitive information only on official, secure websites.MENUSign inMy jobsProfileResumes & documentsSearch preferencesNotificationsSign outMy jobsProfileResumes & documentsNotificationsSearch preferencesSign outEventsHelp CenterSearchBack to resultsApplyField Representative (DC/DE/KY/MD/OH/PA/TN/VA/WV)Department of CommerceU.S. Census BureauPhiladelphia Regional OfficeApplyPrintShareSaveSummaryThis job is open toThe publicU.S. Citizens, Nationals or those who owe allegiance to the U.S.Career transition (CTAP, ICTAP, RPL)Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.VeteransVeterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preferenceClarification from the agencyThe Public: All U.S. Citizens who will have a physical residence within the area of consideration at the time of hire.This job is also open in another announcement to:The publicCareer transition (CTAP, ICTAP, RPL)VideosDutiesConducts interviews primarily in person (door to door) and when requested may conduct phone interviews to collect survey or census data as required within an assigned geographic area.Communicates with respondents, supervisors, and other persons as appropriate.Understands survey materials in order to explain the purpose of surveys, ask questions as worded on the questionnaire or survey instrument, and enters accurate and complete information into a laptop computer or onto survey forms.Maintains personal payroll records that reflect hours worked, miles driven, and reimbursements for travel and communications claimed.Completes and attends training as necessary in-person or online.RequirementsConditions of employmentYou must be 18 years old.You must be a U.S. Citizen.You must have good hearing and the ability to read small print found on surveys. You must be in good physical condition to drive, climb stairs, and walk for extended periods.You will occasionally be required to lift materials weighing up to 50 lbs.You must be willing to work days, evenings, and weekends.You must be willing to work a varying number of hours per week.You must be willing to occasionally travel overnight for training and work assignments.You must have access to a vehicle (or public transportation) so that you can complete work throughout the assigned geographic area.You must establish and maintain a safe work environment in your residence.You must be willing to use all methods of communication (face to face, phone call, emails, letter, etc.).You must have access to a landline or mobile phone.You must have an internet connection at your residence. If internet is not available in your area, must be able to connect to a cellular network.You must be suitable for Federal employment, determined by a background investigation.You must be registered for Selective Service at the time of hire, if applicable, (www.sss.gov).You must meet all qualification requirements by the closing date of this announcement.A one or two-year trial period is required (dependent upon veterans status).This is a NON-BARGAINING unit position.QualificationsThis vacancy is also advertised under another announcement with a bilingual requirement. The bilingual announcement can be viewed at <a href="https://www.usajobs.gov/GetJob/ViewDetails/859964200" rel="nofollow">https://www.usajobs.gov/GetJob/ViewDetails/859964200</a>Applicants must have one year of specialized experience equivalent to at least the GS-04 level in Federal Service. Specialized experience for this position includes:(1) communicating with clients, respondents, customers, and/or coworkers in person and/or by telephone,
(2) using a device such as a smart phone, tablet, or computer/laptop,
(3) completing work/personal tasks in a timely manner.OR4 years of education above high school.Equivalent combinations of education and experience are qualifying for all grade levels for which both education and experience are acceptable. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).CTAP applicants MUST submit the following documents:A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice).A copy of your SF-50 "Notification of Personnel Action" noting current position, grade/band level, and duty location;A copy of your latest performance appraisal including your rating; andAny documentation from your bureau/operating unit that shows your current promotion potential.ICTAP applicants MUST submit the following documents:A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.A copy of your SF-50 "Notification of Personnel Action", documenting your RIF separation, noting your position, grade/band level, and duty location, and/or Agency certification of inability to place you through RPL, etc;A copy of your latest performance appraisal including your rating; andAny documentation from your agency that shows your current promotion potential.EducationThis job does not have an education qualification requirement.Additional informationThis is an open continuous announcement which allows you to apply up to the closing date. There may or may not be a vacancy at the time you are conducting your job search. Vacancies will be filled as they become available.This is a time-limited appointment with a 180 day not-to-exceed date. At any time, you may be extended (up to a maximum of 4 years), released or converted to a permanent appointment at management discretion.Salary and grade, and promotion potential is predetermined by duty station of the position being filled and cannot be negotiated. Please review the following map to look up the pay rate for your duty station (which will be your home address): Philadelphia Regional Area.This position has a mixed-tour work schedule. A mixed-tour work schedule provides for periods of full-time, part-time, and/or intermittent work to accommodate fluctuating workloads. The candidate(s) selected for this position must sign an agreement outlining the conditions of employment prior to appointment.You will be required to complete a Declaration for Federal Employment (OF-306) to determine your suitability for Federal employment and to authorize a background investigation. You will also be REQUIRED TO SIGN AND CERTIFY THE ACCURACY OF ALL THE INFORMATION IN YOUR APPLICATION. If you make a false statement in any part of your application, you may not be hired; or you may be fired after you begin to work; or you may be fined or jailed.Veterans Preference - Applicants claiming 10-point veteran preference MUST submit the SF-15, Application for 10-Point Veteran Preference, with the required proof (i.e., statement from the Department of Veterans Affairs) and the latest copy of the DD-214, Certificate of Release or Discharge from Active Duty. Applicants claiming 10-point preference who do not submit the required documentation will receive 5-point veterans preference. Applicants claiming 5-point veterans preference must submit a DD-214 to receive preference.Former federal employees, who received a Voluntary Separation Incentive payment (VSIP) or "Buyout" and subsequently return to a position in a Federal agency, whether by reemployment or contracts for personal services, are obligated to repay the full amount of the buyout to the agency that paid it within a specified time period.Trial Period - Applicants selected for this position are required to serve a trial period. If you are extended, the trial period is one year of continuous service for preference eligible candidates and two years of continuous service for non-preference eligible candidates in the same or similar position. During this trial period, candidates may be removed from this position for poor performance and will not have appeal rights to the Merit Systems Protection Board (MSPB).Disabled Veterans or any other applicants eligible for non-competitive appointments should specify their special eligibility on the application.This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact Cathy Brothers at 812-218-3461 or email at cathy.s.brothers@census.gov. The decision of granting reasonable accommodations will be made on a case-by-case basis.Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How you will be evaluatedYou will be evaluated for this job based on how well you meet the qualifications above.

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Bilingual Outbound Tele Sales Agent CenterWell

Field Representative (DC/DE/KY/MD/OH/PA/TN/VA/WV) U.S. Department of Commerce

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