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In consultation withthe General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the complex, including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/groundskeeping, equipment safety, and capital projects. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary In consultation withthe General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the complex, including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/groundskeeping, equipment safety, and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling the departmental operating budget while providing highly responsible staff assistance to the General Manager. This role pays an annual salary of $85,000-$100,000 and is bonus eligible. Benefits for full-time roles: health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until August 7, 2026. About the Venue Oak View Group is proud to provide venue management and food & beverage operations for the Bismarck Event Center, the premier entertainment and convention destination in the heart of downtown Bismarck. As a trusted leader in live experience and hospitality management, Oak View Group is committed to delivering exceptional guest experiences, world-class service, and memorable events for the community and visitors alike. The Bismarck Event Center hosts a wide variety of events each year, including concerts, sporting events, trade shows, conventions, banquets, and community gatherings. Featuring multiple event spaces, flexible meeting rooms, and a central downtown location, the venue serves as a hub for entertainment, business, and civic engagement across the region. Responsibilities <ul><li>Oversees overall daily operation and maintenance of the facility and all systems. This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, custodial services, etc. </li><li>Participate in the development and administration of the facility's operations and capital budgets; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary. </li><li>Oversees the advancing and communicating of event information to the appropriate departments and staff. </li><li>Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc. </li><li>Acts as liaison with City and County Services for numerous facility-related functions (City Codes, Parking, Licenses, permits, inspections, warranties, etc.) </li><li>Select, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. </li><li>Responsible for Health & safety compliance. </li><li>Develop and update comprehensive management reports and manuals (i.e., Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.) </li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service. </li><li>Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate. </li><li>Establish and maintain effective working relationships with staff, facility stakeholders, and facility users. </li><li>Direct and monitor the work of contractors, engineers, and architects on building projects. </li><li>Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations </li><li>All other duties as assigned by the General Manager </li></ul>Qualifications<ul><li>B.S. or B.A. degree from an accredited college/university. </li><li>5-7+ years of experience in facility operations management. </li><li>Must show demonstrated knowledge of physical plant management, supervisory skills, and experience in work crew supervision in facility operations. </li><li>Ability to work event nights, weekends, and holidays as required. </li><li>Knowledge of budget preparation and control. </li><li>Knowledge of OSHA requirements. </li><li>Basic knowledge of boilers, chillers, refrigeration, and ice making. </li><li>Basic Knowledge of Fire Alarm / Fire Protection Systems. </li><li>Knowledge of event production and theater technology. </li><li>Capable of operating in Microsoft Office applications, including Excel, Word, and Outlook. </li><li>Ability to supervise the work of others. </li><li>Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment. </li><li>Ability to work well in a team-oriented, fast-paced, event-driven environment. </li><li>Working knowledge of equipment safety, facility maintenance, and housekeeping. </li><li>Excellent customer service skills. </li></ul> Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group

Director of Operations | Full Time | Bismarck Event Center

Basketball

Budgeting

Capital Budgeting

Capital Project

Communication Skills

Customer Support/Service

Datasheets

Employee Relations

Entertainment and Media

Equipment Safety

Expense Tracking

Facilities Management

Facilities Planning

Facilities and Maintenance

Federal Laws and Regulations

Fire Alarm

Food and Beverage Industry

Forecasting

Groundskeeping

Hazardous Materials/Substances

Housekeeping/Cleaning

Landscaping

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Music

OSHA

Operational Improvement

Operations Management

People Management

Performance Reviews

Performing Arts

Plant Management

Policy Development

Power Amplifier

Preventative Maintenance

Procedure Development

Process Development

Refrigeration

Regulations

Safety Compliance

Sales

Sports

Staff Motivation

Staff Training

State Laws and Regulations

Team Player

Theater

Trade Shows

Training/Teaching

Volunteer Management

Hire Recruits

Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Oak View Group: Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales.

HOUR

Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary:
The Concessions Cook is responsible for preparing menu items utilizing cooking equipment in a fast-paced environment. The Concessions Cook must adhere to high food quality standards to ensure guest satisfaction. Portion control, food waste, and sanitation are additional areas that the Cook must be aware of while operating in the kitchen. This role will pay an hourly wage of $15.00 to $18.00.  Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until August 7, 2026.

Responsibilities:
<ul><li>Responsible for cooking and packaging food products, which are prepared to order or kept warm until sold.</li><li>Receives verbal orders from the front counter staff for food product requirements for guest orders.</li><li>Responsible for maintaining quality and production standards on all menu items. Food must be fresh and of high quality when served to the guests.</li><li>Responsible for portion control and serving temperatures of all products served in the concession stand.</li><li>Responsible for cleaning, stocking, and restocking of workstations and displays.</li><li>Responsible for operating large-volume cooking equipment such as grills, deep-fat fryers, and ovens.</li><li>Ensures that all work areas and equipment are clean, food products are properly stored, utensils are clean and put away, and the floor is swept and mopped at the end of the shift. </li><li>Is checked out before ending the shift by the Floor Supervisor to ensure the concession stand meets cleanliness standards.</li><li>Maintains sanitation, health, and safety standards in work areas.</li></ul>

Qualifications:
<ul><li>Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.</li><li>Previous experience as prep cook or line cook preferred.</li><li>Ability to work well in a team-oriented, fast-paced, event-driven environment.</li><li>Possess a valid food handling certificate if required by state and federal regulations.</li><li>Must show demonstrated ability to meet the company standard for excellent attendance.</li></ul>

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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Director of Operations | Full Time | Bismarck Event Center Oak View Group

Concessions Cook | Part-Time | Bismarck Event Center Oak View Group

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