FULL_TIME

FEED

OTHER

Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact .

Job Summary MUST RESIDE IN ALASKATriWest is proud to be on a mission to serve our nation's heroes. In this critical role, you will be in the front-lines facilitating our military populations' health care needs by providing outstanding customer service in a fast-paced Contact Center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve. Education & Experience Required: • High School diploma or GED • U.S. Citizenship • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation. • At least two years of professional work experience in a customer service environment • Excellent verbal and writing skills. • Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment. Preferred: • TRICARE customer service experience • Contact center experience to include call center chat messaging • Military connectedness Key Responsibilities• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact • Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls. • Document customer interactions and cases in a customer relationship management (CRM) system. • Participates in continuous training in order to become fully proficient in resolving all customer inquiries • Regular and consistent attendance CompetenciesCommitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position. Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Proficient data entry skills; ability to meet daily call and chat requirements. Working ConditionsWorking Conditions: • Ability to cover any work shift • Ability to work overtime, if needed • Onsite: Works within a standard office environment • Remote: Private and secure work space and work station with high speed internet is required. • Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phoneCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: <ul><li> Medical, Dental and Vision Coverage </li><li> Paid time off </li><li> 401(k) Retirement Savings Plan (with matching) </li><li> Short-term and long-term disability, basic life, and accidental death and dismemberment insurance </li><li> Tuition reimbursement </li><li> Paid volunteer time </li></ul>Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

<img alt=" " height="1" src="https://ars2.equest.com/?response_id=2e4558de198b65aef5f1ef53c1614ab5&view" width="1"/>

TriWest Healthcare Alliance

TRICARE Customer Service Rep-Alaska residents

Adjudication

Background Investigation

Broadband

Call Centers

Communication Skills

Community Health

Computer Workstations

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

Customer/Consumer Behavior

Data Entry

Detail Oriented

Diversity

Establish Priorities

Healthcare

High School Diploma

Interpersonal Skills

Military

Organizational Skills

Performance Metrics

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Resolve Customer Issues

Team Building

Team Lead/Manager

Team Player

Telephone Skills

Time Management

Typing

United States Citizen

United States Department of Defense (DoD)

Web Browsers

Work From Home

Writing Skills

equestftpin

UNKNOWN

Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. You’ll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer.

Overview:
If You’re the Best at Sales, You Have a Place with the Best in Pests  When you’re an Orkin Service Manager, you’re quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests. Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills—like empathy and integrity—that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth—and you can earn your way to an annual rewards trip honoring top performers. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.  With Orkin’s award-winning training program, you’ll receive all the tools and technology you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.  Ready to start a career with staying power? Apply now!   

Responsibilities:
As a Service Manager, you’ll be a leader in a high-performance culture. You’ll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You’ll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you’re prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you’ll lend a hand with community service projects that improve where you live and work. You will…<ul><li>Lead an entire service operation upon completion of paid training</li><li>Motivate the service team to consistently provide the world’s best service, prioritizing safety</li><li>Conduct yourself with the utmost professionalism and integrity with customers and coworkers</li><li>Assist with recruiting top talent on the service team</li><li>Train and develop Orkin Pros through hands-on management</li><li>Lead training meetings</li><li>Oversee our Orkin Pro Ride-A-Long program</li><li>Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time</li><li>Champion innovation by supporting the team in adopting new products, services and technology</li><li>Monitor scheduling, routing and inventory to drive efficiencies and productivity</li></ul> What type of benefits will you receive? <ul><li>Competitive earnings and a company vehicle with gas card</li><li>Company provided iPhone and iPad with sales software</li><li>Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance</li><li>401(k) plan with company match, employee stock purchase plan</li><li>Paid vacation, holidays, and sick leave</li><li>Employee discounts, tuition reimbursement, dependent scholarship awards</li><li>Industry leading, quality, comprehensive training program</li></ul>Why Orkin?<ul><li>You’re seeking an opportunity with career potential in a reliable, recession-resistant industry</li><li>You have a service-oriented mindset that leads you to build loyalty and trust with customers</li><li>You hold yourself responsible to commitments</li><li>You value being part of a team</li><li>You want to keep learning, improving and developing as a leader</li><li>You want to join a company that supports the community</li><li>You want a career with a purpose at a mission-driven company that values<ul><li>Safety</li><li>Professionalism</li><li>Empathy</li><li>Integrity</li><li>Innovation</li></ul></li></ul>

Qualifications:
What do you need to be successful?<ul><li>Sales experience preferred</li><li>High School Diploma or equivalent required</li><li>Valid driver’s license required</li><li>Ability to obtain the appropriate pesticide license/certification if required (company paid)</li><li>Ability to work in the field independently and interact with our great clients</li></ul>What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:<ul><li>Safely use a ladder within the manufacturer's weight capacity</li><li>Occasionally lift and carry up to 50 lbs.</li><li>Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl</li><li>Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator</li><li>Willing to work in different types of weather conditions</li></ul> Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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TRICARE Customer Service Rep-Alaska residents TriWest Healthcare Alliance

Branch Service Manager Orkin

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