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POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community throughyouth development, healthy living and social responsibility. • Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

HOUR

Job Title: Family Engagement Coordinator Pay Rate: $14.40 - $16.40 FLSA Status: Part-time, hourly POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community throughyouth development, healthy living and social responsibility. The Family Engagement Coordinator will work closely with the Family Engagement Leadership to ensure high quality member service and engagement. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS: 1. Perform excellent service to all members, staff, volunteers and guests. 2. Build relationships by using names and initiating conversations with all members, staff, volunteers and guests. 3. Communicate with supervisor, staff, members, guests, and volunteers in a clear, concise and positive manner while using Listen First skills. 4. Understands, supports and is committed to the YMCA cause and our role in the community as a leader in Youth Development, Healthy Living and Social Responsibility. 5. Actively participates in management team meetings and committees as assigned. 6. Understands, follows and demonstrates the Y Competencies listed below. 7. Work to ensure a diverse and inclusive culture at the Y. 8. Know and follow the established Human Resources and Finance procedures of the association as needed. 9. Responsible for assuring high standards of program quality and safety in accordance with YMCA safety and risk management policies. 10. Follow all policies and procedures as set forth in the employee handbook and the emergency response plan manual. 11. Assist in supervising, developing and scheduling all employees and volunteers within the department. 12. Motivate and engage your employees and volunteers to increase retention and understanding of our Cause through regular staff/in-service meetings. 13. Lead activities/classes/shifts for which employees or volunteers cannot be secured. 14. Collaborate with other directors when needed. 15. Take part in YMCA activities and special events as needed; encourage staff, youth , family and teen participation as well, in order to ensure the events success. 16. Attend YMCA trainings as assigned by supervisor. 17. Act as a positive role model while implementing YMCA character development and following the four core values of Caring, Honesty, Responsibility, and Respect. 18. Work 100% of shifts hands-on in programming weekly. 19. Assist in planning and implementation of Family Events throughout the year. 20. Coordinates and facilitate birthday parties. 21. Perform other related duties as assigned by your supervisor. LEADERSHIP COMPETENCIES: • Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community. • Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause. • Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence. • Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment. • Functional Expertise: Executes superior technical skills for the role. • Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y's work and impact in the community. • Program/Project Management: Ensures program or project goals are met and intended impact occurs. • Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential. • Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations. EFFECT ON END RESULT To make sure youth and family programs achieve the goals and objectives of the YMCA, operate efficiently, and serve children and their families in the most effective, beneficial manner. The development of a competent, committed staff team within the program(s). High quality, innovative programming (with an emphasis on positive peer interactions, team building, community service, and asset building). QUALIFICATIONS: • Excellent oral and written communication skills with all ages • Interpersonal & coaching skills • Supervisory Experience a plus • CPR/First Aid Certification within 6 months • Ability to respond to safety and emergency situations • 18 Years of Age or Older • College credits toward Human Services, Recreation, Physical Education or related fields and/or 1 year related experience • Ability to work with children and to supervise others • Knowledge of teambuilding, non-competitive and competitive games, youth programs • Ability for a flexible schedule • If applicable, will certify in: Red Cross CPR/First Aid and medication/Epi-pen training EQUIPMENT & APPLICATIONS: • Microsoft Office • Current registration system is a plus WORK ENVIRONMENT & PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Frequently required to stand, walk, sit use hands to manipulate objects, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk, hear and see. • The ability to hear and speak to be heard by staff and children. • Ability to lift equipment weighing up to 50 pounds.

YMCA of Southeastern North Carolina

FAMILY ENGAGEMENT COORDINATOR (NIR FAMILY YMCA)

CPR Certification

Coaching

Communication Skills

Community Development

Community and Social Services

Diversity

Emergency Planning

Emergency Response

Financial Procedures

First Aid

Games Programming

Human Resources

Interpersonal Skills

Leadership

Lift/Move 50 Pounds

Non-Profit Funding

Organizational Skills

People Management

Physical Demands

Physical Education

Presentation/Verbal Skills

Project/Program Management

Recreation

Risk Management

Safety/Work Safety

Schedule Development

Team Building

Team Player

Writing Skills

Hire Recruits

Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Masters degree conferred by a regionally accredited college or university in the United States. Preferred Education/Training, Experience, Skills: Supervision and event planning experience preferred Restaurant, catering or live event experience preferred Volunteer and/or staff management experience preferred.

PT Guest Experience Personnel - Wilson CenterLocation
Wilmington - Downtown Campus, NCJob Type
Part Time StaffJob Number
21-00234Division
Wilson CenterOpening Date
01/12/2026Closing Date
ContinuousPosition DescriptionDEFINITION
The Guest Experience Personnel position is an event based, part-time position that will work a variety of events in the Wilson Center at Cape Fear Community College. The Guest Experience Staff for the Wilson Center consist of a range of different shift responsibilities including Point of Entry Assistant, Point of Entry Lead, House Manager, VIP Lead, Reception Lead, Artist Services, Bar Lead, Concessions Lead, Gallery Attendant, Production Runner, and more.DISTINGUISHING CHARACTERISTICS:
This position is an event and customer service professional committed to providing exceptional services to the Center's guests, beneficiaries, and rental clients. This position must independently oversee day-of-event logistics to include: volunteers, safety protocol, ADA accessibility, concessions and community outreach activities. This position may also support administrative tasks to include; scheduling and event coordination, internal document processing, data entry and general administrative support. Due to the operating hours and variety of tasks involved in this position, it is critical that this position works with a great deal of independence and sound judgment.SUPERVISION RECEIVED AND EXERCISED
Receives general direction and immediate supervision from the Guest Experience Coordinator.Exercises general direction and supervision over volunteer corps, Work Student employees and interns. Works closely with all internal Wilson Center departments to administer exceptional events and support event preparation coordinationDuties & Responsibilities (Essential Functions)ESSENTIAL AND OTHER IMPORTANT FUNCTIONS
Essential and other important responsibilities and duties may include, but are not limited to, the following:Due to the operating hours and variety of tasks involved in this position, it is critical that this position work with a great deal of independence with sound judgment.Address client and guest complaints when appropriate; inform the Guest Experience Coordinator of all complaints and follow protocol regarding event reporting.Be knowledgeable and ready to enforce and activate front-of-house emergency procedures, guidelines, and operational flow for security, ticketing scanning, and guest services for all events. Be vigilant and proactive in anticipating and meeting guest needs during an event. Educate, enforce, and lead by example for the Volunteer Corps concerning guest services and safety.Enforce House rules in accordance with CFCC policies.Ensure ADA compliance for guest services: supporting guests and volunteers on proper procedures, assisted listening, monitoring needs for wheelchair seating, booster seats, etc.Manage event-specific Concession's operations, to include cash reconciliation, product inventory, and direct oversight of volunteer concessionaires, in strict adherence to NC ABC laws.Oversee artist merchandise sales, meet-and-greets, and signings.Support efforts to recruit the volunteer pool and ensure effective communication with all volunteers regarding event staffing, scheduling, policies, training, and procedures. Support event related information/data collection relating to merchandise sales, wait times, traffic patterns, and guest attendance.Assist Guest Experience Coordinator in training and supervision of volunteers, encompassing evaluation, motivation, recruitment, monitoring and disciplinary measures.Coordinate with touring or rental clients regarding show-specific requests; photography policies, late seating policies, meet and greet policies, and security policiesDelegate, assign, and lead all volunteers, as neededUtilize and navigate internal management software; Ungerboeck, Sign-up Genius, Spektrix, Sling Scheduling, and Google SuiteSupport event coordination administrative tasks to include; data collection, document preparation and processing and general administrative support as needed to support programming and outreachMaintain a clean driving record in order to operate all vehicles, including 15 passenger vans.Other Important Functions:
Complete professional development trainings within 1 year of employment, including, but not limited to: CPR & First Aid, Mental Health First Aid, Evolv Express Operator Training, ALICE Training, etcPerform other related duties and responsibilities as assignedQualificationsQUALIFICATIONS:Knowledge of:
Industry specific requirements, technology and equipment utilized
Current trends, research, and development in the area of assignmentAbility To:
Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
Lift up to 50 or more pounds
Embody and demonstrate exceptional customer service skills, even in stressful and/or demanding situations
Establish and maintain effective working relationships with those contacted in the course of work including artists, agents, rental clients, donors, high profile clients and guests, students, college faculty and staff, and the general public
Understand and follow oral and written instructions
Communicate clearly both orally and in writing
Create and maintain accurate records and reports
Perform mathematical computations
Work weekends and/or evening hours as required
Maintain effective audio-visual discrimination and perception needed for:
making observations
communicating with others
reading and writing
examining incoming equipment, materials and supplies
handling varied tasks simultaneously
Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which include the following:
Walking, standing or sitting for extended periods of time
Operating assigned equipment
Lifting, stooping, climbing, bending and carrying materials, or lifting up to 50 pounds
Maintain mental capacity, which allows the capability of:
Making sound decisions
Working in a fast-paced environment
Responding to questions
Demonstrating intellectual capabilitiesEXPERIENCE AND TRAINING GUIDELINES
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:Minimum Education/Training:
High School Diploma or EquivalentMinimum Experience:
5 years of experience in customer servicePreferred Education/Training, Experience, Skills:
Supervision and event planning experience preferred
Restaurant, catering or live event experience preferred
Volunteer and/or staff management experience preferredSupplemental InformationSpecial Instructions to Applicants:
Work weekends and/or evening hours as required
Max of 125 hours per monthThis position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Masters degree conferred by a regionally accredited college or university in the United States.To claim veterans' preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.STATEMENT OF NON-DISCRIMINATION
Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.Employer
Cape Fear Community CollegeAddress
411 N Front Street
Union Station Building-Suite 299
Wilmington, North Carolina, 28401Website
<a href="http://www.cfcc.edu" rel="nofollow">http://www.cfcc.edu</a>

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FAMILY ENGAGEMENT COORDINATOR (NIR FAMILY YMCA) YMCA of Southeastern North Carolina

PT Guest Experience Personnel - Wilson Center Cape Fear Community College

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