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Matches volunteer applicants with appropriate hospital volunteer positions/programs, and works with hospital staff to ensure that all new volunteers are appropriately greeted, oriented to Volunteer Services office procedures, and escorted to their assignment on their first day. Coordinates program development, recruitment, screening, selection and placement, scheduling, orientation, training, supervision, and recognition activities of all individuals coming to YNHHS to provide volunteer services to patients, families, and staff.

Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direct supervision of the System Director of Volunteer and Guest Services, coordinates Volunteer Services programs. Coordinates program development, recruitment, screening, selection and placement, scheduling, orientation, training, supervision, and recognition activities of all individuals coming to YNHHS to provide volunteer services to patients, families, and staff. Serves as an HR advocate for meaningful positions for volunteers. Assesses hospital needs and designs volunteer programs to support exceptional patient care. Adheres to sound principles and ethics of volunteer program administration, and works closely with hospital departments in the oversight of volunteer involvement. EEO/AA/Disability/Veteran

Responsibilities:
<ul><li>Designs and implements volunteer programs throughout the Medical Center, working with departments and staff to assess their needs for volunteer support. Is aware of the principles used to determine appropriateness of duties for volunteers, and clearly communicates this information with hospital staff.</li><li>Creates and updates volunteer position descriptions, assuring that descriptions accurately reflect the duties of the volunteers.</li><li>Develops and implements recruitment plans to fill volunteer positions.</li><li>Screens volunteer applicants through interviews and observation. Is adept at behavioral interviewing techniques, and documentation of interviews and observations.</li><li>Selects volunteers to provide volunteer staffing for hospital. Is aware of volunteer programs throughout the community and refers applicants elsewhere as appropriate.</li><li>Matches volunteer applicants with appropriate hospital volunteer positions/programs, and works with hospital staff to ensure that all new volunteers are appropriately greeted, oriented to Volunteer Services office procedures, and escorted to their assignment on their first day.</li><li>Conducts volunteer orientation program, incorporating the JCAHO and OSHA requirements, as well as hospital requirements.</li><li>Coordinates departmental training program schedules, and is responsible to assure that training documentation is maintained in the volunteer's permanent file in Volunteer Services. Assists departments with training curriculum design. Is responsible to implement process for annual volunteer training and competency reviews in designated assignments.</li><li>Supervises volunteers assigned to programs managed by the Volunteer Services Department.</li><li>Investigates and resolves concerns/complaints regarding volunteer performance in a timely manner, and in collaboration with department volunteer supervisors/liaisons. Counsels volunteers as needed, and provides thorough documentation and follow up.</li><li>Effectively uses technology resources to analyzes volunteer attendance and hours of service data on a monthly basis.</li><li>Maintains accurate schedules for areas of responsibility. Identifies trends related to volunteer satisfaction, based on volunteer/staff feedback, and volunteer attendance.</li><li>Coordinates volunteer recognition activities, in collaboration with hospital departments. Works as member of Volunteer Services Department team in planning and conducting hospital-wide volunteer recognition activities.</li><li>Maintains positive working relationships and communication with hospital departments to assure that volunteers are incorporated into the department as team members. Maintains high visibility by visiting areas of responsibility.</li><li>Articulates the impact of hospital policies and procedures on volunteer program and volunteers.</li><li>Administers volunteer program in compliance with regulatory and statutory requirements for volunteer program management. (Joint Commission, OSHA, child labor and wage and hour laws, ADA, Civil Rights Law)</li><li>Represents hospital through public speaking engagements in the community to promote volunteerism.</li><li>Supports volunteer leadership development, and identifies opportunities for creative utilization of volunteers beyond the traditional roles for volunteers.</li><li>Recommends changes and additions to departmental policies and procedures.</li><li>Represents the hospital by participation in organizations concerned with volunteerism.</li><li>Assists volunteers in their pursuit of satisfying volunteer service experiences. Facilitates transfers and reassignments for volunteers.</li><li>Assumes responsibility for department when designated, in absence of department director.</li></ul>

Qualifications:
EDUCATION<ul><li>Bachelor's Degree in related field required. Masters' preferred.</li></ul>EXPERIENCE<ul><li>All applicants must have personal volunteer experience in some setting. Proven experience in program development and coordination, public speaking and presentations, leading training programs, project coordination. Prior experience coordinating volunteers preferred in a healthcare setting.</li></ul>LICENSURE<ul><li>AHA CAVS preferred, but not required</li></ul>SPECIAL SKILLS<ul><li>Proven expertise in various human resource management (i.e., interviewing, documentation, project coordination, negotiation skills, training skills, and understanding of diverse cultures). </li><li>Must be a competent public speaker, and have outstanding written and oral communication skills. </li><li>Competency in technology to support the volunteer services program goals and reporting, i.e. Word, Excel, PowerPoint.</li></ul>

Yale New Haven Health

Volunteer Coordinator

Americans with Disabilities Act (ADA)

Analysis Skills

Communication Skills

Diversity

Documentation

Healthcare

Hospital

Hospitality and Tourism

Human Resources Management

Leadership

Legal

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Needs Assessment

Negotiation Skills

OSHA

Patient Care

Presentation/Verbal Skills

Project/Program Coordination

Project/Program Management

Regulatory Compliance

Regulatory Requirements

Resolve Customer Issues

Staff Requirements

Systems Administration/Management

Technical Support

The Joint Commission (TJC)

Time Management

Training Program

Training/Teaching

Training/Teaching Curriculum

Trend Analysis

Volunteer Experience

Volunteer Management

Writing Skills

[AW]-iCims

ADAPTED_NOW

Tracks and follows up on loan proposals and gathers all information relevant for the consideration of a new, or increased, relationship with a prospect or member, including but not limited to analyzing financial statements, tax returns, business plans, etc. Utilizes tact and experienced-based knowledge to resolve customer/member (internal and external) problems, explaining specific policies and products while representing the Credit Union in a professional manner and maintaining positive customer relations.

GENERAL SUMMARYUnder general supervision, but following established policies and procedures, is responsible for preparing, analyze and assess credit quality of new and existing commercial loans. Provides operational and administrative support to the Commercial Loan Officers in the originating and underwriting of commercial loans. Maintains appropriate databases for accurate reporting and follow-ups. Tracks annual reviews and ensures appropriate documents are updated. Responds to questions and/or provides information upon request from members/customers (internal & external). Assists members and potential members in understanding & utilizing Credit Union products & services. Communicates directly with loan officers and borrowers to request additional information and to resolve various issues. MAJOR RESPONSIBILITIES (in descending order of importance)<ol><li>Develops credit information for use by Commercial/Business Banking Officers needed in making commercial lending decisions on new loan, as well as the renewal and extension of existing loans.</li><li>Reviews all pertinent credit and financial information, including reporting services, credit bureaus, terror watch lists, savings and loan associations or banks, and bank files. Determines the need for more thorough investigation or additional information, and contacts appropriate sources for such information.</li><li>Prepares spreadsheet and financial information. Analyzes financial statements and related material. Researches company history and industry data. Prepares summary analysis, presents facts, and offers opinions concerning credit worthiness to Commercial/Business Banking Officers. Prepares annual reviews, credit approval forms and credit memos to document credit analysis of existing and potential borrowers </li><li style="text-align:justify;vertical-align:baseline">Tracks and follows up on loan proposals and gathers all information relevant for the consideration of a new, or increased, relationship with a prospect or member, including but not limited to analyzing financial statements, tax returns, business plans, etc. </li><li style="text-align:justify;vertical-align:baseline">Assists commercial loan officers with completing loan packages and following up on outstanding items/ conditions. Prepares member business loan request forms, term sheets and commitment letters as required. Oversees document request letters for financial statements, insurance binders, etc.</li><li style="text-align:justify;vertical-align:baseline">Utilizes tact and experienced-based knowledge to resolve customer/member (internal and external) problems, explaining specific policies and products while representing the Credit Union in a professional manner and maintaining positive customer relations.</li><li style="text-align:justify;vertical-align:baseline">Performs other credit analysis, commercial loan support, member/customer relations and administrative related duties as assigned by VP/Sr. Commercial Credit Officer.</li></ol> QUALIFICATIONS:EducationBA/BS in Business, Finance, Accounting, Marketing or related field preferred.Experience/Skills/Knowledge:<ol><li style="text-align:justify">Minimum 2 years previous experience in a commercial lending/loan support function preferred.</li><li style="text-align:justify">Demonstrated knowledge of commercial lending policies, procedures, regulations and legislation required. </li><li style="text-align:justify">Experience with Fiserv/DNA and Baker Hill a plus. </li><li style="text-align:justify">Excellent verbal, written, telephone and interpersonal communication skills required. </li><li style="text-align:justify">Must possess excellent organizational, problem-solving and analytical skills. Attention to detail a must. </li><li style="text-align:justify">Must have the ability to handle simultaneously, multiple tasks and changing priorities and produce the desired results.</li><li style="text-align:justify">Must possess a strong service orientation and willingness to assist members in alignment with the credit union's mission and core values. </li><li style="text-align:justify">Must be PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. </li><li style="text-align:justify">Must have the ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Travel required. </li><li style="text-align:justify">Must have the ability to lift a minimum 25 lbs. i.e. file boxes </li></ol> ABOUT:People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

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Volunteer Coordinator Yale New Haven Health

Credit Analyst - (No Relocation or Sponsorship) Navigant Credit Union

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