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The RSC also plays a key role in completing team collective goals by assisting with ongoing resident assessments (intake, needs, seniors), various administrative tasks and supporting other work of the Resident Services Managers and Director of Resident Services. Coordinates and delivers weekly onsite programs with key partners including enrolling residents (when required), ensuring eligibility, coordinating with partners, managing volunteers, creating streamlined processes, and troubleshooting issue•.

About True Ground Housing PartnersTrue Ground Housing Partners (formerly APAH) was founded in 1989 by four families motivated to address affordable housing in Arlington, VA. Today, we have grown into one of the region’s leading nonprofit affordable housing developers. Our rental communities provide affordable housing to more than 5,000 people in the Washington DC Metro Region for neighbors earning between 30% and 80% of the Area Median Income (AMI). True Ground exists to provide quality affordable housing and resident-centered programming to help our residents make the most of their home. True Ground is a mission driven, community minded and resident focused organization guided by seven core values: compassion, integrity, collaboration, innovation, excellence, impact, and racial equity.Summary DescriptionThe Resident Services Coordinator (RSC) is an integral and collaborative member of the Resident Services Team actively supporting residents to live stably in their housing, and to thrive in the community. The Resident Services Coordinator empowers residents with information and referrals, navigating access to resources, and opportunities to grow and advance. The Resident Services Coordinator is responsible for execution of onsite resident programs, special events, and direct resident support and assistance. The RSC also plays a key role in completing team collective goals by assisting with ongoing resident assessments (intake, needs, seniors), various administrative tasks and supporting other work of the Resident Services Managers and Director of Resident Services.Essential Functions Programming (40%)<ul><li class="MsoNormal" style="text-align:justify;line-height:115%">Effectively coordinates, prepares, manages, and executes assigned resident programs, for all ages, based on survey results indicating resident need and interest. Resident programs (on-site at True Ground properties and virtual offerings) include relevant topics such as tutoring, financial literacy, community service, health services, job readiness/workforce development, and resident leadership training.</li><li class="MsoNormal" style="text-align:justify;line-height:115%">Ensures effective scheduling of events, direct outreach to residents and attendees, appropriate room set up/virtual access planning, and thorough material preparation.</li><li class="MsoNormal" style="text-align:justify;line-height:115%">Manages and engages volunteers to successfully support programming and promote volunteer retention.</li><li class="MsoNormal" style="text-align:justify;line-height:115%">Coordinates and delivers weekly onsite programs with key partners including enrolling residents (when required), ensuring eligibility, coordinating with partners, managing volunteers, creating streamlined processes, and troubleshooting issue•</li></ul>Resident Support (40%)<ul><li>Assist residents with lease compliance issues, such as housekeeping and late rental payments, including locating, coordinating, and monitoring necessary and appropriate services for residents with these service needs.</li><li>Manages, coordinates and maintain regular contact with residents (at each designated development) primarily through face-to-face meetings, and /or phone contact specific to each individual/family needs.</li><li>Effectively creates opportunities for outreach to residents by promoting classes/programs, workshops, and special events through various mediums (flyers, website, phone calls).</li></ul> Administration (20%)<ul><li>Collects, manages, reports and analyzes data, through the case management platform, on a weekly basis to ensure accuracy and consistency with established data collection standards. Utilizes the case management platform daily to better understand Return on Investment for Resident Services Team</li><li>Manages and reconciles a monthly program/services budget.</li><li>Creates monthly/quarterly calendar of events, produces outreach flyers, and newsletters.</li><li>Routinely participate in full staff calls, regional peer sharing calls, meetings with property managers, meetings with direct supervisor, and meetings with the leadership team.</li></ul> Supervisory ResponsibilityNone. Competency<ul><li class="MsoListParagraphCxSpFirst" style="text-align:justify;text-indent:-0.25in;line-height:115%">         Strong attention to detail</li><li class="MsoListParagraphCxSpMiddle" style="text-align:justify;text-indent:-0.25in;line-height:115%">         Strong organizational and time management skills</li><li class="MsoListParagraphCxSpMiddle" style="text-align:justify;text-indent:-0.25in;line-height:115%">         Excellent communication skills/Active listener</li><li class="MsoListParagraphCxSpMiddle" style="text-align:justify;text-indent:-0.25in;line-height:115%">         Friendly outgoing personality/Empathetic</li><li class="MsoListParagraphCxSpMiddle" style="text-align:justify;text-indent:-0.25in;line-height:115%">         Team orientation </li><li class="MsoListParagraphCxSpLast" style="text-align:justify;text-indent:-0.25in;line-height:115%">         Able to adapt to changing priorities</li></ul> Qualifications<ul><li class="MsoListParagraphCxSpFirst" style="text-align:justify;text-indent:-0.25in;line-height:115%">        Bachelor’s Degree or equivalent prior experience in Human Services, Social Work or related field.</li><li class="MsoListParagraphCxSpMiddle" style="text-align:justify;text-indent:-0.25in;line-height:115%">         1-2 years of previous employment, internship or volunteer experience working directly with underserved populations preferred. </li><li class="MsoListParagraphCxSpMiddle" style="text-align:justify;text-indent:-0.25in;line-height:115%">         Experience with Permanent Supportive Housing (PSH) preferred.</li><li class="MsoListParagraphCxSpMiddle" style="text-align:justify;text-indent:-0.25in;line-height:115%">         Experience in the field of human services is strongly preferred.</li><li class="MsoListParagraphCxSpMiddle" style="text-align:justify;text-indent:-0.25in;line-height:115%">         Demonstrated proficiency in data entry, working knowledge of Microsoft Office with an emphasis on Word, Excel, and PowerPoint.</li><li class="MsoListParagraph" style="text-align:justify;text-indent:-0.25in;line-height:115%">         Commitment to the True Ground mission of providing affordable housing and improving the lives of residents.</li></ul> Expected Hours of WorkThis is a full-time, non-exempt position, working approximately 40 hours per week, Monday - Friday, 10:00am-6:30pm with regular evening hours 2-3 times per week (7:00pm/8:00pm). Occasional weekend support may be required for special events/programming.Working Conditions/Physical RequirementsThis job operates in a professional office environment. On occasion this position may work off-site at events. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee is frequently required to operate a computer and other office equipment, communicate information and ideas so others will understand, observe details at close range, and will occasionally move items weighing up to 30 pounds.Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.  DisclaimerThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Salary and BenefitsThe salary for this position starts at $57,200. True Ground has a competitive benefits package that includes medical, dental and vision insurance, long and short-term disability insurance, life insurance, commuter benefits, 401k and paid leave. Our corporate office in Ballston features free parking. Equal Opportunity EmploymentTrue Ground offers equal employment opportunities (EEO) to employees and applicants for employment and prohibits unlawful discrimination and unlawful harassment on the basis of race, color, religion, national origin, gender, age, disability, gender identity or expression, veteran status, marital status, sexual orientation or any other protected classes or categories as defined by federal, state or local laws.  This policy applies to all terms and conditions of employment including, but not limited to recruitment, selection, promotion, termination, layoff, recall, transfer, leave of absence, training program participation, compensation and all other terms, conditions and privileges of employment.True Ground is an <a href="https://apah.org/wp-content/uploads/2023/03/E-Verify_Participation_Poster_Eng_Es-2.pdf" rel="nofollow">E-Verify employer</a> and will provide the federal government with Form I-9 information to confirm authorization to work in the US. True Ground will only use <a href="https://apah.org/wp-content/uploads/2023/03/E-Verify_Participation_Poster_Eng_Es-2.pdf" rel="nofollow">E-Verify</a> once a job offer is accepted, following submission of the Form I-9.  Powered by ExactHire: 197230

True Ground Housing Partners

Resident Services Coordinator - The Linden

Administrative Skills

Affordable Housing

Budgeting

Calendar Management

Case Management

Communication Skills

Community and Social Services

Contact Management

Data Analysis

Data Collection

Data Entry

Detail Oriented

Financial Literacy

Flyers

Healthcare

Housekeeping/Cleaning

Identify Issues

Investment Services

Leadership

Lift/Move 30 Pounds

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Microsoft Word

Newsletter

Nonprofit

Office Equipment

Organizational Skills

Physical Demands

Process Development

Property Management

Property Rentals

Rentals

Return on Investment (ROI)

Social Work

Team Player

Time Management

Training/Teaching

Volunteer Experience

Volunteer Management

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While performing the duties of this job, the employee must be able to sit or stand for long periods of time, walk, and lift and/or move up to 50 pounds and occasionally roll or move up to 75 pounds and move pallets of up to 2,500 pounds utilizing pallet jacks and lifts. Safely and effectively load and unload raw materials, equipment, and packaged meals in/out of warehouse or trucks/trailer using pallet jacks and forklifts.

Starting pay = $29.00/hrTHIS IS A PART-TIME HOURLY POSITION WORKING 20 HOURS PER WEEK, OCCASIONAL NIGHTS AND WEEKENDS.<img src="https://workablehr.s3.amazonaws.com/uploads/photos/585671/983eb7f60f4ca53fbabfc7be927dada5.jpg" style="margin:0px 0px 4px 4px;width:205px;height:289px"/>As an Event Facilitator, you’ll facilitate volunteers through our meal packing experience so it runs smoothly and hosts are satisfied. You’ll drive equipment and materials to and from the event in a box truck (no CDL license needed). You will represent Rise Against Hunger with hosting groups and use your outgoing personality and public speaking skills to empower volunteers to join our mission to end hunger, one event at a time!Who You Are<ul><li>You possess strong presentation skills and are a whiz at multitasking</li><li>You possess superb interpersonal skills and a passion to engage and connect with volunteers</li><li>You employ sound judgment in decision making or problem resolution</li><li>You’re able to complete tasks with minimal direction.</li><li>You’re comfortable reaching out to and securing new and potential partners.</li><li>You’re able to leverage social media as a tool to communicate and drive event participation</li><li>You take initiative to get things done, action oriented.</li><li>You are passionate about being a part of the change in the world and helping Rise Against Hunger in its mission to end global hunger.</li><li>You are comfortable working with faith-based groups of all different religions.</li></ul>ESSENTIAL DUTIES AND RESPONSIBILITIES 70% Event Facilitation<ul><li>Lead volunteers on packaging procedures and adjust volunteer assignments as needed for each event</li><li>Tracking volunteer registration at events</li><li>Facilitate 4 -12 events a month </li><li>Transport raw materials and equipment to mobile packaging locations and facilitate set-up of equipment and other materials using a pallet jack and by driving a box truck</li><li>Promote at-event donations and volunteer requests</li></ul>20% Warehouse Logistics Coordination<ul><li>Receive shipments of raw ingredients, supplies, and equipment, ship finished products</li><li>Properly process all documentation including invoices, bill of ladings,  and receipts of orders</li><li>Prepare finished product for shipping: palletizing and shrink wrapping</li><li>Ensure that adequate stock of ingredients and properly functioning equipment is available at all times to meet the demands of the program </li><li>Safely and effectively load and unload raw materials, equipment, and packaged meals in/out of warehouse or trucks/trailer using pallet jacks and forklifts</li><li>Assist in the organization and sanitation of warehouse facilities to ensure they meet health and safety guidelines</li></ul>10% Partnership Development<ul><li>Connect organizations to our mission and outcomes through volunteer meal packaging experiences</li><li>Program promotion and developing relationships with supporting organizations including various religious congregations, businesses, civic organizations, schools, and community groups</li><li>Assist with marketing campaigns and local efforts to build brand awareness.</li></ul>About the Team Our Donor Engagement team leads the charge of recruiting groups who want to host an engaging meal packing experience for their members or employees. We are a team of volunteer coordinators, fundraising and donor relationship professionals with the collective goal of ending world hunger through the communities where we live. We operate a face-paced mission-driven volunteer and donor engagement program with events for businesses, faith-based organizations, and educational institutions. We act as leaders in the movement to end hunger.Company OverviewRise Against Hunger is growing a global movement to end hunger by empowering communities, nourishing lives and responding to emergencies. Our organization’s approach to ending hunger centers on mobilizing a global network of hunger champions. Rise Against Hunger meal packaging volunteers produce millions of nutritious meals annually that are then distributed to partners in countries around the world.Rise Against Hunger is an equal opportunity employer and is committed to a workplace without discrimination and harassment of any kind. All candidates will receive equal consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, or protected veteran or disabled status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Requirements<ul><li>You are age 21 years or older</li><li>Proficiency in Google/Microsoft office suite as well as other cloud-based software</li><li>A valid driver’s license with a clean driving record with a willingness to drive a box truck to transport materials to and from events</li><li>Ability to perform physical tasks such as lifting or operating pallet jacks including frequently lifting up to 50lbs.</li><li>Must be able to comply with DOT regulations and maintain DOT certification (DOT does not allow any history of marijuana use even for medicinal purposes)</li><li>Flexibility to work weekends as well as some evenings and early mornings.</li><li>Resourcefulness to work in different spaces and environments</li><li>Experience with non-profit work is helpful but not required</li></ul>PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to sit or stand for long periods of time, walk, and lift and/or move up to 50 pounds and occasionally roll or move up to 75 pounds and move pallets of up to 2,500 pounds utilizing pallet jacks and lifts.  The employee will work on a computer and simultaneously use the telephone and must have good hand/finger dexterity.  Specific vision abilities required by this job include close vision, night vision, and the ability to adjust focus.  WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.      	Must be able to work in a non-climate-controlled warehouse environment. The noise level in the work environment is usually moderate to loud including playing music and use of a microphone and sound equipment.TRAVELThis position requires extensive local travel of 100%. Must be willing and able to work a flexible schedule including weekends and evenings.	BenefitsRise Against Hunger part-time employees can rest easy knowing that their medical insurance premium is on us, along with the option to purchase coverage for your dependents and enroll in Dental and Vision insurance. We sweeten the deal with an employer-funded Health Savings Account, to which you can always contribute more to if you like. Our health plan provides support for your physical and mental health including telemedicine.Along with our health benefits, we also offer Discretionary Paid Time Off (DPTO), which allows our employees to take vacation and health time as they see fit to find harmony between life and work. We offer flexible work schedules. We offer a pre- and post-tax 403(b) plan with employer matching of 100% up to the first 3% you contribute to help you save for retirement once eligibility requirements are met.

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Resident Services Coordinator - The Linden True Ground Housing Partners

Event Facilitator Rise Against Hunger

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