Essential Competencies Operating Systems: Advanced proficiency in macOS, Windows 10/11, and Linux distributions MDM Platforms: Hands-on experience with Jamf or equivalent Apple device management solutions Security Tools: Working knowledge of CrowdStrike Falcon, Fortinet firewalls and VPN solutions SaaS Platforms: Experience with Google Workspace administration, Microsoft 365 Admin Center Ticketing Systems: Proficiency with Jira or similar ITSM platforms Networking: Understanding of VPN technologies, TCP/IP, DNS, DHCP, and firewall concepts. What youll be doing: End-User Support & Desktop Services Provide remote and on-site technical support for macOS, Windows 10/11, and Linux (Ubuntu, CentOS, Fedora) environments Perform system imaging, OS deployment, hardware troubleshooting, and software installation/configuration Manage complete device lifecycle from procurement and provisioning through decommissioning and secure data wiping Deliver white-glove technical support to C-suite executives with solution-oriented, proactive problem-solving Coordinate device shipping and setup for new hires across locations.