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This role is essential in creating a welcoming, safe, and positive experience for patrons by providing friendly customer service, accurate information, and general front desk support. The Volunteer Customer Service Representative serves as the first point of contact for guests at the recreation center.

Position Summary  The Volunteer Customer Service Representative serves as the first point of contact for guests at the recreation center. This role is essential in creating a welcoming, safe, and positive experience for patrons by providing friendly customer service, accurate information, and general front desk support. Volunteers must be able to cover 1-3 shifts per week. Shifts are Monday through Friday from 8 - 10:00 am and 4 - 6:00 pm Essential Duties and Responsibilities The following are examples of primary duties assigned to this volunteer position. <ul><li>Greet patrons in a friendly, professional, and welcoming manner</li><li>Assist with basic member check-ins, and pass verification as directed by staff</li><li>Communicate concerns, incidents, or patron feedback to staff</li><li>Occasionally provide information about recreation programs & facilities.</li></ul>Position Qualifications  <ul><li>Friendly, reliable, and customer-focused attitude</li><li>Ability to work with people of all ages and backgrounds</li><li>Basic computer skills preferred</li><li>Must be punctual and dependable</li><li>Must be at least 15 years of age. </li></ul>Physical Demands and Work Environment  <ul><li>Ability to sit or stand for extended periods</li><li>Ability to interact in a busy, public environment</li></ul>Compensation and Benefits <ul><li>This is a voluntary position</li></ul>

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VOLUNTEER Front Desk Montrose Recreation District

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