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Humana is a Fortune 50 healthcare leader with over $100 billion in annual revenue, committed to improving the health and well-being of vulnerable populations across the United States, including seniors and lower-income individuals. Lead the strategic oversight and continuous optimization of the live agent channels for marketing campaigns to improve member health outcomes, including both dedicated campaign call centers and Humana's general customer service.

YEAR

Become a part of our caring communityBecome a part of our caring community and help us put health firstHumana is a Fortune 50 healthcare leader with over $100 billion in annual revenue, committed to improving the health and well-being of vulnerable populations across the United States, including seniors and lower-income individuals. With a strong foundation in innovative technology and data-driven solutions, Humana is transforming healthcare by making high-quality care more affordable, accessible, and secure.At Humana, we believe in the power of personalized communication to inspire healthier behaviors and build lasting relationships with our members. Our Customer Engagement Marketing team plays a critical role in delivering thoughtful, data-informed campaigns that support members throughout their healthcare journey.We are hiring a Lead to support strategic marketing initiatives by integrating marketing campaigns with our call centers and live agent channels.The role contributes to Humana's mission to improve member health outcomes and satisfaction through personalized, data-driven communications. The position is ideal for marketers who thrive in collaborative, fast-paced environments and are passionate about guiding members through their healthcare journey-from onboarding and education to engagement, medication adherence, and retention.As part of a dynamic and mission-driven team, you'll help shape the way Humana connects with its members-ensuring every interaction is timely, relevant, and rooted in empathy. If you're looking to make a meaningful impact through marketing, we invite you to explore these opportunities.Key ResponsibilitiesResponsibilities include:<ul><li>Lead the strategic oversight and continuous optimization of the live agent channels for marketing campaigns to improve member health outcomes, including both dedicated campaign call centers and Humana's general customer service</li><li>Collaborate with cross-functional teams to forecast call volume, managing timing of outreaches, and plan capacity and resources</li><li>Champion the voice of the members by listening to calls for quality and insights, integrating feedback, and enhancing engagements using behavioral signals</li><li>Partner with call centers to ensure they have the data they need to deliver personalized support to members on key health topics</li><li>Collaborate on strategic projects to improve data and technology integration with call centers, including data exchanges, technology advancements, and operational improvements</li><li>Develop and refine test-and-learn strategies, including hypotheses, measurement plans, and performance goals</li><li>Execute and optimize multi-channel campaigns (email, mail, SMS, app, web, call center, IVR) across all engagement areas</li><li>Support journey mapping and personalization efforts, including NBA (Next Best Action) logic and content orchestration</li><li>Participate in agile pod operations, including sprint planning, backlog grooming, and tracking deliverables.</li><li>Monitor operational performance to help enable efficient program delivery</li><li>Lead performance tracking, outcomes reporting and analyses of live agent channels to inform strategic decisions and roadmap iterations.</li></ul>Use your skills to make an impactRequired Qualifications<ul><li>Bachelor's degree in Marketing, Communications, Business, or a related field or equivalent years of relevant experience.</li><li>Minimum of 8 years of experience in lifecycle or customer engagement marketing.</li><li>Demonstrated 5 years experience in strategic and operational management of marketing channels, preferably in Live Agent channel.</li><li>Demonstrated 5 years experience in performance analyses and leveraging data to inform marketing strategies and drive performance.</li><li>Proven ability to manage multiple projects simultaneously with strong attention to detail.</li><li>Must be willing to work EST/CST hours</li></ul>Preferred Qualifications<ul><li>Experience in healthcare, insurance, senior services, or other regulated industries.</li><li>Familiarity with agile marketing methodologies and cross-functional team collaboration.</li><li>Exposure to NBA (Next Best Action) engines, customer data platforms (CDPs), or journey orchestration technologies such as Adobe Experience Platform or Pega.</li></ul>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,300 - $173,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-04-2026About usAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at?Humana.com?and at?CenterWell.com.?Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Humana

Lead, Engagement Marketing (Telephonic Channels)

Adobe Product Family

Affirmative Action

Agile Programming Methodologies

Analysis Skills

Backlog Prioritization

Call Center Integration

Call Centers

Call Volume

Campaigns

Capacity Management

Channel Marketing

Cross-Functional

Customer Support/Service

Customer/Client Research

Data Analysis

Detail Oriented

Email Campaign

Engagement Marketing

Forecasting

Health Insurance

Healthcare

Insurance

Internet Application

Marketing

Marketing Campaign

Marketing Communications

Marketing Strategy

Medicaid

Medicare

Medications

Military

Multitasking

Onboarding

Operational Improvement

Operational Strategy

Operations Management

Performance Analysis

Project/Program Management

Rehabilitation Act

Requirements Validation/Verification

Short Messaging Service (SMS)

Sprint Planning

Team Player

Telemarketing

Telephone Skills

Test Plan/Schedule

Time Management

Voice Response Systems

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Lead competitive intelligence: conduct deep, hands-on technical analysis of competitive platforms-including evaluation of product documentation, release notes, conference sessions, and direct product trials-to produce authoritative competitive battle cards, technical briefs, and internal intelligence reports consumed by sales, field engineering, and executive leadership. Own technical positioning end-to-end: develop and maintain the master technical narrative for Oracle Autonomous AI Lakehouse, including architecture comparisons, feature-by-feature competitive matrices, and TCO/ROI frameworks that clearly articulate Oracle's advantages over Snowflake, Databricks, Google BigQuery, AWS Redshift, and Microsoft Fabric.

Job DescriptionOracle is seeking a seasoned Technical Product Marketing Manager to serve as the technical authority and competitive voice for Oracle Autonomous AI Lakehouse. In this highly visible, high-impact role, you will own technical positioning and differentiation across the full Autonomous AI Lakehouse portfolio-spanning converged database, vector search, AI pipelines, and open lakehouse capabilities built on Apache Iceberg and object storage. You will operate at the intersection of deep engineering knowledge and strategic marketing, translating architecture-level advantages into narratives that win technical evaluators, influence industry analysts, and displace the competition.We are looking for a technically fearless product marketer who thrives on rigor - someone who can reverse-engineer a competitor's benchmark, architect a convincing counter-narrative, and publish a TPC-style performance report, all while keeping a sharp eye on what customers and field teams actually need to close deals. You will partner directly with product management, engineering, and field engineering to ensure that Oracle's technical strengths are highlighted throughout our external communication.PREFERRED QUALIFICATIONSWhat You Bring:<ol><li>8 years of B2B technical product marketing, product management, or senior field engineering experience within data platforms, cloud databases, or AI/ML infrastructure-ideally at a hyperscaler, independent software vendor, or enterprise data company.</li><li>Hands-on technical fluency with data lakehouse architectures, columnar storage formats (Parquet, ORC, Iceberg, Delta Lake), distributed query engines (Spark, Trino, Flink), and vector databases - sufficient to evaluate competitive products independently and identify substantive differentiation.</li><li>Demonstrated experience designing, running, and publishing database or data warehouse performance benchmarks (TPC-DS, TPC-H, or custom workloads), including understanding of benchmark governance, reproducibility requirements, and FDR processes.</li><li>Deep knowledge of the competitive data platform landscape - including Snowflake, Databricks, Google BigQuery, Azure Synapse/Fabric, and Amazon Redshift - and the ability to map their architectural decisions to customer trade-offs.</li><li>Exceptional written and verbal communication skills, with a portfolio of published technical content - white papers, benchmark reports, architecture guides, or technical blogs - that demonstrate the ability to make complex ideas accessible without sacrificing accuracy.</li><li>Prior experience supporting or leading analyst relations briefings and/or major vendor evaluations (Gartner MQ, Forrester Wave, IDC MarketScape) is strongly preferred.</li><li>A self-starter mentality: comfortable owning complex, ambiguous projects with minimal supervision, managing competing priorities across engineering, marketing, and sales stakeholders simultaneously.</li><li>Familiarity with Oracle Database, Oracle Exadata, OCI, or Oracle Autonomous Database is a plus but not required; demonstrated ability to develop deep product expertise rapidly is essential.</li></ol>ResponsibilitiesWhat You'll Do:<ol><li>Own technical positioning end-to-end: develop and maintain the master technical narrative for Oracle Autonomous AI Lakehouse, including architecture comparisons, feature-by-feature competitive matrices, and TCO/ROI frameworks that clearly articulate Oracle's advantages over Snowflake, Databricks, Google BigQuery, AWS Redshift, and Microsoft Fabric.</li><li>Lead competitive intelligence: conduct deep, hands-on technical analysis of competitive platforms-including evaluation of product documentation, release notes, conference sessions, and direct product trials-to produce authoritative competitive battle cards, technical briefs, and internal intelligence reports consumed by sales, field engineering, and executive leadership.</li><li>Publish performance benchmarks: design, execute, and publish industry-credible performance benchmarks (TPC-DS, TPC-H, custom AI inference and RAG workloads) that demonstrate Oracle Autonomous AI Lakehouse's price-performance advantages; partner with engineering to ensure methodological integrity and defend results against third-party scrutiny.</li><li>Create technical content assets: author white papers, solution briefs, deep-dive technical blogs, reference architectures, and hands-on labs that serve technical audiences including data architects, DBAs, data engineers, and ML engineers-translating complex platform internals into compelling, differentiated value propositions.</li><li>Enable the technical field: develop and deliver technical enablement programs for pre-sales engineers, solution architects, and partner technical teams, ensuring they can authoritatively position Oracle Autonomous AI Lakehouse in competitive deals and proof-of-concept engagements.</li><li>Influence product strategy: synthesize competitive insights and customer feedback to provide actionable, evidence-based recommendations to product management and engineering on capability gaps, positioning risks, and market opportunities.</li><li>Support analyst and press relations: prepare and deliver technical briefings for industry analysts (Gartner, Forrester, IDC) and technology press, ensuring Oracle's Lakehouse story is accurately represented in market evaluations and vendor landscapes.</li></ol>Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from: $115,400 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:<ol><li>Medical, dental, and vision insurance, including expert medical opinion</li><li>Short term disability and long term disability</li><li>Life insurance and AD&D</li><li>Supplemental life insurance (Employee/Spouse/Child)</li><li>Health care and dependent care Flexible Spending Accounts</li><li>Pre-tax commuter and parking benefits</li><li>401(k) Savings and Investment Plan with company match</li><li>Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.</li><li>11 paid holidays</li><li>Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.</li><li>Paid parental leave</li><li>Adoption assistance</li><li>Employee Stock Purchase Plan</li><li>Financial planning and group legal</li><li>Voluntary benefits including auto, homeowner and pet insurance</li></ol>The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.Career Level - IC5About UsOnly Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
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