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Matches volunteer applicants with appropriate hospital volunteer positions/programs, and works with hospital staff to ensure that all new volunteers are appropriately greeted, oriented to Volunteer Services office procedures, and escorted to their assignment on their first day. Coordinates program development, recruitment, screening, selection and placement, scheduling, orientation, training, supervision, and recognition activities of all individuals coming to YNHHS to provide volunteer services to patients, families, and staff.

Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direct supervision of the System Director of Volunteer and Guest Services, coordinates Volunteer Services programs. Coordinates program development, recruitment, screening, selection and placement, scheduling, orientation, training, supervision, and recognition activities of all individuals coming to YNHHS to provide volunteer services to patients, families, and staff. Serves as an HR advocate for meaningful positions for volunteers. Assesses hospital needs and designs volunteer programs to support exceptional patient care. Adheres to sound principles and ethics of volunteer program administration, and works closely with hospital departments in the oversight of volunteer involvement. EEO/AA/Disability/Veteran

Responsibilities:
<ul><li>Designs and implements volunteer programs throughout the Medical Center, working with departments and staff to assess their needs for volunteer support. Is aware of the principles used to determine appropriateness of duties for volunteers, and clearly communicates this information with hospital staff.</li><li>Creates and updates volunteer position descriptions, assuring that descriptions accurately reflect the duties of the volunteers.</li><li>Develops and implements recruitment plans to fill volunteer positions.</li><li>Screens volunteer applicants through interviews and observation. Is adept at behavioral interviewing techniques, and documentation of interviews and observations.</li><li>Selects volunteers to provide volunteer staffing for hospital. Is aware of volunteer programs throughout the community and refers applicants elsewhere as appropriate.</li><li>Matches volunteer applicants with appropriate hospital volunteer positions/programs, and works with hospital staff to ensure that all new volunteers are appropriately greeted, oriented to Volunteer Services office procedures, and escorted to their assignment on their first day.</li><li>Conducts volunteer orientation program, incorporating the JCAHO and OSHA requirements, as well as hospital requirements.</li><li>Coordinates departmental training program schedules, and is responsible to assure that training documentation is maintained in the volunteer's permanent file in Volunteer Services. Assists departments with training curriculum design. Is responsible to implement process for annual volunteer training and competency reviews in designated assignments.</li><li>Supervises volunteers assigned to programs managed by the Volunteer Services Department.</li><li>Investigates and resolves concerns/complaints regarding volunteer performance in a timely manner, and in collaboration with department volunteer supervisors/liaisons. Counsels volunteers as needed, and provides thorough documentation and follow up.</li><li>Effectively uses technology resources to analyzes volunteer attendance and hours of service data on a monthly basis.</li><li>Maintains accurate schedules for areas of responsibility. Identifies trends related to volunteer satisfaction, based on volunteer/staff feedback, and volunteer attendance.</li><li>Coordinates volunteer recognition activities, in collaboration with hospital departments. Works as member of Volunteer Services Department team in planning and conducting hospital-wide volunteer recognition activities.</li><li>Maintains positive working relationships and communication with hospital departments to assure that volunteers are incorporated into the department as team members. Maintains high visibility by visiting areas of responsibility.</li><li>Articulates the impact of hospital policies and procedures on volunteer program and volunteers.</li><li>Administers volunteer program in compliance with regulatory and statutory requirements for volunteer program management. (Joint Commission, OSHA, child labor and wage and hour laws, ADA, Civil Rights Law)</li><li>Represents hospital through public speaking engagements in the community to promote volunteerism.</li><li>Supports volunteer leadership development, and identifies opportunities for creative utilization of volunteers beyond the traditional roles for volunteers.</li><li>Recommends changes and additions to departmental policies and procedures.</li><li>Represents the hospital by participation in organizations concerned with volunteerism.</li><li>Assists volunteers in their pursuit of satisfying volunteer service experiences. Facilitates transfers and reassignments for volunteers.</li><li>Assumes responsibility for department when designated, in absence of department director.</li></ul>

Qualifications:
EDUCATION<ul><li>Bachelor's Degree in related field required. Masters' preferred.</li></ul>EXPERIENCE<ul><li>All applicants must have personal volunteer experience in some setting. Proven experience in program development and coordination, public speaking and presentations, leading training programs, project coordination. Prior experience coordinating volunteers preferred in a healthcare setting.</li></ul>LICENSURE<ul><li>AHA CAVS preferred, but not required</li></ul>SPECIAL SKILLS<ul><li>Proven expertise in various human resource management (i.e., interviewing, documentation, project coordination, negotiation skills, training skills, and understanding of diverse cultures). </li><li>Must be a competent public speaker, and have outstanding written and oral communication skills. </li><li>Competency in technology to support the volunteer services program goals and reporting, i.e. Word, Excel, PowerPoint.</li></ul>

Yale New Haven Health

Volunteer Coordinator

Americans with Disabilities Act (ADA)

Analysis Skills

Communication Skills

Diversity

Documentation

Healthcare

Hospital

Hospitality and Tourism

Human Resources Management

Leadership

Legal

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Needs Assessment

Negotiation Skills

OSHA

Patient Care

Presentation/Verbal Skills

Project/Program Coordination

Project/Program Management

Regulatory Compliance

Regulatory Requirements

Resolve Customer Issues

Staff Requirements

Systems Administration/Management

Technical Support

The Joint Commission (TJC)

Time Management

Training Program

Training/Teaching

Training/Teaching Curriculum

Trend Analysis

Volunteer Experience

Volunteer Management

Writing Skills

[AW]-iCims

Assists in leading and engaging residents in the 7 domains of well-being programs - purposeful, intellectual, social, spiritual, emotional, and physical in a dementia-friendly structured environment; including sensory-focused small groups for residents who cannot participate in a large group setting. In alignment with Brookdales Resident and Family Engagement philosophy, assists in providing person-centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community, enhancing their quality of life.

Recognized by Newsweek in 2024 and 2025 as one of Americas Greatest Workplaces for Diversity.Grow your career with Brookdale! Our Clare Bridge Program Assistants have opportunities for advancement by exploring a new career in positions such as Clare Bridge Program Managers, Resident Programs Coordinators, and Business Office Managers.Make Lives Better, Including Your Own.
If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status.Part and Full Time Benefits Eligibility<ul><li>Medical, Dental, Vision insurance</li><li>401(k)</li><li>Associate assistance program</li><li>Employee discounts</li><li>Referral program</li><li>Early access to earned wages for hourly associates (outside of CA)</li><li>Optional voluntary benefits including ID theft protection and pet insurance</li></ul>Full Time Only Benefits Eligibility<ul><li>Paid Time Off</li><li>Paid holidays</li><li>Company provided life insurance</li><li>Adoption benefit</li><li>Disability (short and long term)</li><li>Flexible Spending Accounts</li><li>Health Savings Account</li><li>Optional life and dependent life insurance</li><li>Optional voluntary benefits including accident, critical illness, and hospital indemnity insurance, and legal plan</li><li>Tuition reimbursement</li></ul>Base pay in range will be determined by applicants skills and experience. Temporary associates are not benefits eligible but may participate in the companys 401(k) program.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.The application window is anticipated to close within 30 days of the date of the posting.Brookdale is a Great Place to Be:<ul><li>Gracious hospitality and neighborliness for our residents and families.</li><li>Home-like feel and all-around comfort for residents and visiting family members.</li><li>Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.</li><li>Industry leader in clinical care.</li><li>Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.</li><li>Extensive corporate support including a robust training program.</li></ul>Education and Experience<ul><li>High School Diploma or equivalent required.</li><li>Associates Degree preferred.</li><li>Minimum one year of previous experience with older adults and persons with dementia preferred; or equivalent combination of education and experience.</li></ul>Certifications, Licenses, and other Special Requirements<ul><li>Must have a valid drivers license and a current 3-year driving abstract with no more than one moving violation as a condition of employment.</li></ul>Physical Demands and Working Conditions<ul><li>Standing</li><li>Walking</li><li>Sitting</li><li>Use hands and fingers to handle or feel</li><li>Reach with hands and arms</li><li>Climb or balance</li><li>Stoop, kneel, crouch, or crawl</li><li>Talk or hear</li><li>Ability to lift: Up to 50 pounds</li><li>Vision</li><li>Requires interaction with co-workers, residents, or vendors</li><li>Occasional weekend, evening, or night work if needed to ensure shift coverage</li><li>On-Call on an as needed basis</li><li>Possible exposure to communicable diseases and infections</li><li>Exposure to latex</li><li>Possible exposure to blood-borne pathogens</li><li>Possible exposure to various drugs, chemicals, infections, or biological hazards</li><li>Requires Travel: occasionally</li></ul>Management/Decision Making
Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.Knowledge and Skills<ul><li>Has a basic level of a skill and can follow written or verbal instructions.</li><li>Has basic technical skills to complete a few repetitive and well-defined duties.</li><li>Has a basic knowledge of the organization in order to answer basic questions.</li><li>Basic knowledge of PCs and word processing software, preferably in a Microsoft Windows environment.</li><li>Effective oral and written communications skills.</li></ul>Brookdale is an equal opportunity employer and a drug-free workplace.Job Summary
Assists Clare Bridge Program Manager or Coordinator in leading and implementing a calendar of person-centered dementia-friendly programs that meet specific needs of each and all residents within the dementia care community. In alignment with Brookdales Resident and Family Engagement philosophy, assists in providing person-centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community, enhancing their quality of life. Recognizes individual abilities and needs while encouraging independence and ensuring resident habits, historical routines, interests, and preferences are honored in the provision of care and programming.Essential Functions<ul><li>Supports the implementation of a person-centered program to meet individual needs and interests of the residents.</li><li>Assists in leading and engaging residents in the 7 domains of well-being programs - purposeful, intellectual, social, spiritual, emotional, and physical in a dementia-friendly structured environment; including sensory-focused small groups for residents who cannot participate in a large group setting.</li><li>Assists the Program Manager or Coordinator in the review of individual residents service plans and completes program documentation, as required by Brookdale standards or state requirements.</li><li>Assists the program manager or coordinator in ensuring dementia care programs are in compliance with state, federal, and other regulations and meet Brookdales mission, policies, procedures, and standards.</li><li>Assists in providing guidance and resources to associates on the importance of programming/engagement and other areas regarding the quality of life for residents.</li><li>Coordinates and participates in special events at the community including family socials, marketing/sales, and open houses.</li><li>Communicates positively with residents, families, and community professionals regarding the Brookdale dementia care program and its benefits.</li><li>Communicates with families regarding residents personal needs and successes.</li><li>Assists Manager or Coordinator with meeting the departments quality improvement initiatives including the Brookdale Excellence Standards Tool (BEST).</li><li>Supports plans and scheduled programming events outside the community, which may include driving a community motor vehicle.</li><li>Assists with volunteer program, including training and supervising volunteers.</li><li>Performs personal care, housekeeping, and dietary responsibilities, as needed, to ensure service quality is maintained in accordance with Clare Bridge Program standards.</li></ul>This job description represents an overview of the responsibilities for the above-referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

If you want a career that grows and not just a job, then you want to work at Brookdale.

Why?
As the largest provider of senior living solutions in the nation, your opportunities are almost unlimited. We have more than 80,000 associates devoted to providing exceptional service and care to our approximate 110,000 residents. As a result of our unparalleled service and outstanding reputation, we currently operate nearly 1,150 properties across 47 states and continue to grow.

We're always looking for passionate people to fill roles in operations, food service, marketing, human resources and resident care. We want those who are excited to use their expertise to enhance the quality of life for our residents. When you excel at your job, you enrich the lives of our residents.

At Brookdale, what you do matters every day.
It's not just a career, it's a calling.
Come be awesome with us.

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Volunteer Coordinator Yale New Haven Health

Memory Care Program Assistant Brookdale Senior Living Inc

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