You combine hands-on technical expertise with strong people leadership—building processes, tools, and knowledge that scale with the growth of the Seakeeper Ride brand and make an immediate impact by: Leading, coaching and developing a high-performing team of Customer Support Representatives, establishing clear processes, procedures, and performance metrics to deliver a best-in-class support experience . Partnering closely with Engineering prior to the release of new products or product enhancements to validate operation, maintenance, and repair requirements, ensuring troubleshooting content is developed, approved, and communicated to internal teams, dealers, and customers .