Liberty Lake, WA29 days ago
What You'll Do:** + Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location + Ensure a consistently high level of internal and external customer satisfaction throughout the service department + Drive profitability through increased sales, gross profit, P&L management, and labor cost control + Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices + Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy + Create and maintain strong working relationships with external vendors + Meet or exceed monthly budget projections + Maintain a safe and functional working environment **What You'll Need to Have for the Role:** + Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred + Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment + Knowledge of RV's and RV systems is a plus + Strong written and verbal communication skills + Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.) + Intermediate or better skills in MS Office (Word, Excel, Outlook) + Ability to read and analyze P&L reports + Valid driver's license required + May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices + Prolonged periods of standing, stooping, crawling, and bending + Exposure to heights and hazards related to working with electrical and welding equipment + Environmental conditions include heat, cold, humidity, noise, dust and wetness **General Compensation Disclosure** The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.