OTHER

FEED

UNKNOWN

PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Benefits: <ul><li>401(k)</li><li>Flexible schedule</li><li>Opportunity for advancement</li><li>Training & development</li></ul> 

 Job Title:         Customer Service Representative Reports to:       Club Manager Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.  Essential Duties and Responsibilities  ·       Greet/meet potential members, providing a great customer experience.  ·       Handle front desk related tasks: o   Answering phone calls in a polite and friendly manner to assist with questions or concerns. o   Taking info calls and tours o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. ·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. ·       Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements ·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. ·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. ·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. ·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. ·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.  Minimum Qualifications ·       Honesty and good work ethic ·       Strong customer service skills ·       Basic computer proficiency Physical Demands ·       Standing and walking at least 75% of the shift ·       Talking in person or on the phone at least 75% of the shift ·       Must be able to lift to 50 lbs. less than 30% of the time.  Benefits <ul><li> Dollars for Scholars Program</li><li> Employee Appreciation Program</li><li> Free Membership for self and one family member or friend</li><li>Team Member Support Team</li><li>Health, Dental and Vision Insurance</li><li> Critical Illness Insurance</li><li> Short Term Disability Insurance</li><li>Accident Insurance</li><li>Voluntary Life Insurance</li><li>Pet Insurance </li><li>HSA</li><li>Advancement Opportunities </li></ul>  Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
 Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Planet Fitness - PF Baseline Fitness

Customer Service Representative Nights and Weekend

Analysis Skills

Communication Skills

Computer Skills

Customer Experience

Customer Relations

Customer Support/Service

Dental Insurance

Disability Insurance

Federal Laws and Regulations

Insurance

Lift/Move 50 Pounds

Maintain Compliance

Problem Solving Skills

Sales

State Laws and Regulations

Team Lead/Manager

Telephone Skills

Time Management

Training/Teaching

Vision Plan

ADAPTED_NOW

Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management. Develop and maintain rapport with competitor hotels, City Conventions and Visitors Bureau, Chamber of Commerce, lead sources, client, etc.

Job Title : GENERAL MANAGERJOB SUMMARYResponsible for generating profit to meet or exceed budget expectations while maintaining operational and Guest service standards as prescribed by Huntington Hotel Group.GENERAL CONDITIONS THAT APPLY TO ALL POSITIONS<ul><li>A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</li><li>All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.</li></ul><ul><li>Some requirements may exclude individuals who post a direct threat of significant risk to the health and safety of themselves or other employees.</li><li>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties as specified by their supervisor.</li><li>Requirements are representative of minimum level of knowledge, skills, and/or abilities or aptitudes to perform each duty proficiently.</li><li>This document does not create any employment contract, implied, or otherwise, other than an “at will” employment relationship.</li><li>ESSENTIAL FUNCTIONS Revenue<ul><li>Develop, administer, and control the hotel revenue and expense budgets.</li><li>Analyze Profit and Loss and General Ledger statements. Submit P& L Variance Reports in a timely manner.</li><li>Handle certain Top and Target accounts; participate in joint sales calls.</li><li>Provide direction and input, and approve the hotel Marketing Plan; following up weekly.</li></ul></li><li>Review Top and Target accounts and weekly sales call reports with sales staff.</li><li>Review room inventory management to ensure maximization of room revenue.</li><li>Approve and monitor all negotiated rates.</li><li>Hotel Personnel<ul><li>Hire, train, counsel, and motivate management employees.</li><li>Ensure proper selection, training, counseling, and motivation of hourly employees.</li><li>Ensure proper administration of benefits programs to all hotel employees.</li><li>Conduct all department head performance appraisals.</li><li>Review all hourly personnel performance appraisals.</li><li>Ensure an employee attitude of attentiveness and anticipation of Guest needs.</li></ul></li><li>Review all hourly employee disciplinary procedures and documentation. Follow positive discipline steps, up to and including termination, to correct employee performance deficiencies.</li><li>Conduct regular staff meetings.</li><li>Ensure department quarterly Action Plans are completed and followed up on.</li><li>Support the dress code standards described in the Standard Operating Procedures for the company.</li><li>Guest Service<ul><li>Meet with and solicit comments from Guests on a regular basis to determine their level of satisfaction with all Guest services and facilities.</li><li>Monitor results of Guest comment cards. Take appropriate corrective action in a timely manner.</li><li>Follow up on all written Guest complaints. Ensure Guest satisfaction with resolution of the complaint or problem.</li></ul>Accounting<ul><li>Review and approve the hotel payroll.</li><li>Authorize direct bill accounts and monitor the administration of Accounts Receivable. Ensure collection of Accounts Receivable is current and past due accounts are kept to a minimal amount.</li></ul>Hotel Upkeep<ul><li>Inspect rooms and property grounds and exterior of buildings on a regular basis for cleanliness and proper preventative maintenance.</li><li>Develop and maintain hotel programs to assure that the Quality Evaluation Program criteria are met.</li></ul></li><li>Complete written reports on the status of the property after a Quality Assurance inspection.</li><li>Complete and submit all forms for Capital Improvement for the hotel.</li><li>Manage all outside contractors to ensure they are fulfilling their contractual requirements.</li><li>Miscellaneous<ul><li>Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management.</li><li>Ensure all employees are trained to act according to procedure in the event of an emergency or accident at the hotel.</li><li>Ensure that a viable key control program is in place in all hotel departments.</li><li>Know, understand, and enforce compliance with all company Standard Operating Procedures.</li></ul></li><li>Ensure that the security needs of the property and Guest are met.</li><li>Maintain an active and visible position in the local community and industry.</li><li>Develop and maintain rapport with competitor hotels, City Conventions and Visitors Bureau, Chamber of Commerce, lead sources, client, etc.</li><li>Participate in community activities, employee functions, and Guest events.</li><li>Respond to Regional Manager’s requests. Follow up with Regional Manager on a regular basis.</li><li>Perform all other duties as directed, developed, or assigned.QUALIFICATIONS<ul><li>Education and/or Experience: A four-year college degree or equivalent training in hotel department head positions required. Management experience required.</li><li>Language Skills: Ability to read, write, and verbally communicate in English. Ability to communicate effectively and professionally with hotel departments, Guests, and vendors. Ability to diplomatically handle difficult situations and people.</li><li>Technical Skills: Knowledge of hotel property management system. Basic computer skills including word processing, spreadsheets, and email. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.</li><li>Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form.</li><li>Certificates, Licenses, Registrations: Valid driver’s license, vehicle insurance.</li><li>Other Skills and Abilities: Experience in meeting deadlines and multiple priorities of business demands as required. Operate office equipment such as, but not limited to, printers, fax machine, and copiers. Ability to perform the essential functions of all positions within the hotel. Ability to work flexible hours including evenings, weekends, and holidays.</li></ul>PHYSICAL REQUIREMENTS<ul><li>Seeing – Must be able to see well enough to read reports, drive, and use a computer.</li><li>Hearing - Must be able to hear well enough to communicate on the phone and in person.</li><li>Standing/Walking/Mobility – Must be able to stand to operate office machinery. Must be able to move between departments.</li><li>Climbing/Stooping/Kneeling – Must be able to climb four flights of stairs. Must be able to stoop and kneel for short periods of time.</li><li>Lifting – Must be able to lift up to 15 pounds</li><li>Fingering/Grasping/Feeling – Must be able to write, type, and use the phone system.</li></ul>TRAVEL REQUIREMENTS<ul><li>Occasional overnight business travel.</li></ul></li></ul>

Huntington Hotel Group

General Manager - 131 - 28400 Rancho California Rd, Temecula CA (Temecula, CA)

Accounting

Accounts Receivable

Budgeting

Compensation and Benefits

Concrete

Contract Requirements

Copying Machines

Corporate Compliance

Corrective Action

Disciplinary Action

Documentation

Driver's License

English Language

Fax Machines

General Ledger Accounting

Home Inspections

Hospitality Revenue

Hospitality and Tourism

Hotel Management

Inventory Management

Marketing Plan

Multitasking

Office Equipment

Past Due Accounts

People Management

Performance Reviews

Physical Demands

Preventative Maintenance

Printers

Profit & Loss Analysis

Profit & Loss Statements

Property Insurance

Property Management

Quality Assurance

Reporting Skills

Revenue Growth

Revenue/Sales Reporting

Spreadsheets

Staff Motivation

Standard Operating Procedures (SOP)

Status Reports

Target Account Selling (TAS)

Variance Analysis

Willing to Travel

Word Processing

Writing Skills

Huntington Hotel Group Jobs

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Customer Service Representative Nights and Weekend Planet Fitness - PF Baseline Fitness

General Manager - 131 - 28400 Rancho California Rd, Temecula CA (Temecula, CA) Huntington Hotel Group

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