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GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. Join our dynamic team as a contract security services Account Manager in Cocoa, FL, where you’ll play a pivotal role in maintaining exceptional performance on-site for one of our key accounts.

YEAR

Step into the Dynamic Role of Security Account Manager at GardaWorld! Join our dynamic team as a contract security services Account Manager in Cocoa, FL, where you’ll play a pivotal role in maintaining exceptional performance on-site for one of our key accounts. You’ll handle client issues, communicate with key contacts, and build strong relationships to enhance the client’s security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You'll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services. Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations. What’s in it for You<ul style="margin-bottom:11px"><li style="margin-left:8px">Competitive Salary:$51,480.00 / year </li><li style="margin-left:8px">Work Site Location: Cocoa, FL</li><li style="margin-left:8px">Set Schedule: Monday through Friday, 8:00 a.m. To 4:00 p.m. This position may require working long hours and on weekends.</li><li style="margin-left:8px">Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.</li><li style="margin-bottom:11px;margin-left:8px">Career Growth: Career growth opportunities at GardaWorld</li></ul> Your Responsibilities as an Account Manager<ul style="margin-bottom:11px"><li style="margin-left:8px">Handle client or team issues and emergencies.</li><li style="margin-left:8px">Communicate regularly with key client contacts and local GardaWorld Branch Teams.</li><li style="margin-left:8px">Build and maintain strong relationships with principal accounts.</li><li style="margin-left:8px">Improve the client’s security program for long-term success.</li><li style="margin-left:8px">Meet and maintain contracted KPIs.</li><li style="margin-left:8px">Guide customers through integration projects, contracts, RFPs, and onboarding.</li><li style="margin-left:8px">Deliver detailed presentations focused on client needs.</li><li style="margin-left:8px">Update business databases (CRM, ERP).</li><li style="margin-left:8px">Review MSA compliance at branch and site levels.</li><li style="margin-left:8px">Develop and evaluate security and crisis management plans.</li><li style="margin-left:8px">Manage client billing, including DSO assessments and overdue payment follow-ups.</li><li style="margin-left:8px">Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.</li><li style="margin-left:8px">Analyze data and prepare internal reports.</li><li style="margin-left:8px">Provide precise pricing estimates in collaboration with the local branch and executive sponsor.</li><li style="margin-left:8px">Write reports, client communications, instructional materials, and operating guidelines.</li><li style="margin-left:8px">Demonstrate expertise in financial forecasting and margin analysis.</li><li style="margin-bottom:11px;margin-left:8px">Perform other duties as assigned.</li></ul> Your Qualifications:<ul style="margin-bottom:11px"><li style="margin-left:8px">Authorized to work in the United States</li><li style="margin-left:8px">Able to pass an extensive screening process</li><li style="margin-left:8px">Must have a High School Diploma </li><li style="margin-left:8px">Must be over the age of 21</li><li style="margin-left:8px">Must have an ACTIVE Class D Florida Security License </li><li style="margin-bottom:11px;margin-left:8px">At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.</li></ul> Your Skills and Competencies:<ul style="margin-bottom:11px"><li style="margin-left:8px">Great leadership and problem-solving skills, able to handle multiple tasks at once.</li><li style="margin-left:8px">Good at building relationships, communicating, and paying attention to details.</li><li style="margin-left:8px">Professional, self-driven, and skilled in using Microsoft Office and CRM software.</li><li style="margin-left:8px">Positive, energetic, and good at strategic thinking and financial planning.</li><li style="margin-left:8px">Experienced in managing projects and staying calm under pressure.</li><li style="margin-left:8px">Honest and ethical, aligning with our company’s values.</li><li style="margin-left:8px">Skilled in writing reports, client communications, and instructional materials.</li><li style="margin-left:8px">Experienced in financial planning and understanding profit margins.</li><li style="margin-left:8px">Good at handling challenges and managing stress effectively.</li><li style="margin-bottom:11px;margin-left:8px">Excellent at written and verbal communication, customer service, and project management.</li></ul> GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. License # 19SGA5153

GardaWorld Cash will remain an industry leader in cash management by leveraging the most up-to-date techology available and our decades of experience in the industry to create solutions that give our clients exactly what they need to optimize their business and thrive. We offer modern cash processing for consumer businesses and financial institutions, with a range of products and services that can be used a la carte or bundled into end-to-end solutions that integrate cash and digital revenue streams to enable an optimized treasury operation for any business.

Gardaworld

Security Account Manager - Warehouse

Analysis Skills

Billing

Class D License

Cocoa Programming Language

Contract Management

Crisis Management

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Service Management

Data Analysis

Detail Oriented

ERP (Enterprise Resource Planning)

Financial Planning

Forecasting

High School Diploma

Leadership

Maintain Compliance

Management Strategy

Microsoft Office

Multitasking

Onboarding

Performance Metrics

Presentation/Verbal Skills

Pricing

Problem Solving Skills

Project/Program Management

Protective Services

Reporting Skills

Request for Proposals (RFP)

Resolve Customer Issues

Sales Management

Service Delivery

Track Customer Issues

Training/Teaching Materials

Warehousing

Writing Skills

NAS Gardaworldorganic

OTHER

FEED

You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Introduction:
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. 

Overview:
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities:
As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.  You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Expectations:<ul><li>Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.</li><li>Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.</li><li>Help resolve customer issues and complaints and escalating problems to the management team when necessary.</li><li>Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations. </li><li>Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.</li><li>Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.</li><li>Part-time positions require availability to work on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store.</li><li>Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.</li></ul>Physical Demands:<ul><li>Frequent movement within the store to access various departments, areas, and/or products.</li><li>Ability to remain in a stationary position for extended periods.</li><li>Frequent lifting.</li><li>Occasional reaching, stooping, kneeling, crouching, and climbing ladders.</li></ul>Benefits available include:<ul><li>Get paid sooner! Daily Pay earned wage access is available to all store employees.</li><li>Employee Discount</li><li>Paid sick time (accrued based on time worked)</li><li>Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)</li><li>Commuter Benefits</li></ul>COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:
<ul><li>2+ years’ experience in a retail setting preferred.</li><li>Candidates must be a minimum of 18 years of age to be considered for employment. </li><li>High school diploma/GED preferred.</li><li>Outstanding customer service skills to match customers to products that meet their needs.</li><li>Basic reading, writing and accounting skills required.</li><li>Excellent customer service and communication skills needed.</li><li>Strong interpersonal, communication, and problem solving skills.</li><li>Ability to work a flexible schedule including evenings, weekends, and holidays.</li></ul>

EEO Statement:
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Security Account Manager - Warehouse Gardaworld

*Supervisor (Part-time) Barnes & Noble Education, Inc.

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