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As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time in their lives. As a Team Member of Intake Solutions of America (ISA), you will support our Mission to Enhance the Brand of our Law Firm Customers and Turn Leads into Cases.

Bilingual Customer Engagement SpecialistIntake Solutions of America A Legal Services Engagement Center Hiring North Carolina Residents Only Come join a dynamic Team with aPurpose to Provide Meaningful Connection and Promise to Engage with Experience and Excellence.As a Team Member of Intake Solutions of America (ISA), you will support our Mission to Enhance the Brand of our Law Firm Customers and Turn Leads into Cases. We do this through our Core Values of Collaboration, Accountability, Respect, Empathy and Shared Success. At Intake Solutions of America, we are building something special, and we invite you to be a part of it. We are a Team of professionals who believe that access to justice starts with a compassionate connection. As a Bilingual Customer Engagement Specialist, you will be a comforting rst contact for potential clients as you represent the Brand of our ISA Law Firm Customer. About the RoleWe're seeking compassionate and professional Bilingual Customer Engagement Specialists to serve as the first point of contact for individuals seeking legal assistance. As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time in their lives. This remote position offers the opportunity to make a meaningful impact while developing valuable skills in a fast-paced contact center environment. What's in it for You?<ul><li style="color:#000000;line-height:normal;background:#ffffff">Inclusive and diverse working environment.</li><li style="color:#000000;line-height:normal;background:#ffffff">Positive and team-driven culture.</li><li style="color:#000000;line-height:normal;background:#ffffff">Innovative technology.</li><li style="color:#000000;line-height:normal;background:#ffffff">Competitive Pay.</li><li style="color:#000000;line-height:normal;background:#ffffff">Comprehensive training program.</li><li style="color:#000000;line-height:normal;background:#ffffff">Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for employee-only coverage).</li><li style="color:#000000;line-height:normal;background:#ffffff">Dental Plan Option.</li><li style="color:#000000;line-height:normal;background:#ffffff">Vision Plan Option.</li><li style="color:#000000;line-height:normal;background:#ffffff">Virtual Healthcare Access.</li><li style="color:#000000;line-height:normal;background:#ffffff">Health Savings Account and Flexible Spending Account Options.</li><li style="color:#000000;line-height:normal;background:#ffffff">401k plan with an employer match.</li><li style="color:#000000;line-height:normal;background:#ffffff">Disability Insurance Options (with employer-paid Long-Term Disability).</li><li style="color:#000000;line-height:normal;background:#ffffff">Life Insurance Options (with employer-paid Basic Life Insurance).</li><li style="color:#000000;line-height:normal;background:#ffffff">11 Employer-Paid Holidays (Equivalent).</li><li style="color:#000000;line-height:normal;background:#ffffff">Employer-paid Employee Assistance Program.</li><li>Perks at Work - Team Member Discount Program.</li><li style="color:#000000;line-height:normal;background:#ffffff">Employer-paid Benefits Assistance/Advocacy Program.</li></ul> LocationRemote (North Carolina Residents Only). Note: New hire training for one week in Wilmington, North Carolina is required. Key ResponsibilitiesAnswer inbound calls promptly and professionally, demonstrating empathy and active listening skills. Conduct thorough intake interviews to gather detailed information about potential personal injury cases, including accident details, injuries, and client circumstances. Accurately document all client information in the ISA system, ensuring completeness and attention to detail for case evaluation.Quality leads based on established criteria and determine appropriate next steps for each caller. Communicate clearly with clients about the process, set appropriate expectations, and answer basic questions about services. Manage multiple systems simultaneously while maintaining conversation quality and building rapport with callers. Meet or exceed performance metrics including call quality scores, conversion rates, productivity standards, and client satisfaction targets.Follow scripts and compliance guidelines while adapting communication style to each client's unique situation. Maintain client confidentiality. Escalate complex situations or calls requiring additional support to Leadership per operating procedure. Participate in ongoing training and coaching sessions to continuously improve skills and knowledge. Required Qualifications<ul><li style="line-height:normal">High school diploma or equivalent; College degree preferred.</li><li style="line-height:normal">1+ years of customer service or call center experience.</li><li style="line-height:normal">Bilingual (Fluent in Spanish/English) required.</li><li style="line-height:normal">Excellent verbal and written communication skills.</li><li style="line-height:normal">Strong active listening abilities and empathetic demeanor.</li><li style="line-height:normal">Proficiency with computers and ability to navigate multiple systems simultaneously.</li><li style="line-height:normal">Reliable high-speed internet connection and home workspace free of distraction needed for remote work and confidentiality.</li><li style="line-height:normal">Flexibility to work various shifts including evenings and weekends as needed.</li><li style="line-height:normal">Strong attention to detail and accurate data entry skills.</li><li style="line-height:normal">North Carolina Residents Only.</li></ul> Preferred Qualifications<ul><li style="line-height:normal">Previous experience in intake, lead qualification, or sales roles.</li><li style="line-height:normal">Familiarity with legal services or personal injury industry.</li><li style="line-height:normal">Experience with contact center platforms.</li></ul> Ready to Make a Difference?If you're ready to combine your passion for helping others, we want to hear from you. Join us in connecting clients with the legal representation they need to resolve their most important challenges. Intake Solutions of America is an Equal Opportunity Employer committed to Workplace Diversity and Inclusion. Background checks will be conducted on all final candidates for employment.

Intake Solutions of America

Bilingual Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings)

Broadband

Call Centers

Communication Skills

Computer Skills

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Data Entry

Detail Oriented

Develop and Maintain Customers

Disability Insurance

Diversity

Employee Assistance Plan

English Language

Flexible Spending Accounts

Health Plan

Healthcare

High School Diploma

ISA Standards

Leadership

Legal

Multilingual

Operations Processes

Performance Metrics

Personal Injury

Presentation/Verbal Skills

Quality Management

Quality Metrics

Sales Qualification

Scripting (Scripting Languages)

Spanish Language

Systems Administration/Management

Vision Plan

Website Conversion

Work From Home

Writing Skills

Talent Acquisition

Customer Engagement SpecialistIntake Solutions of America A Legal Services Engagement Center Hiring North Carolina Residents Only Come join a dynamic Team with aPurpose to Provide Meaningful Connection and Promise to Engage with Experience and Excellence.As a Team Member of Intake Solutions of America (ISA), you will support our Mission to Enhance the Brand of our Law Firm Customers and Turn Leads into Cases. We do this through our Core Values of Collaboration, Accountability, Respect, Empathy and Shared Success. At Intake Solutions of America, we are building something special, and we invite you to be a part of it. We are a Team of professionals who believe that access to justice starts with a compassionate connection. As a Customer Engagement Specialist, you will be a comforting rst contact for potential clients as you represent the Brand of our ISA Law Firm Customer. About the RoleWe're seeking compassionate and professional Customer Engagement Specialists to serve as the first point of contact for individuals seeking legal assistance. As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time in their lives. This remote position offers the opportunity to make a meaningful impact while developing valuable skills in a fast-paced contact center environment. What's in it for You?<ul><li style="color:#000000;line-height:normal;background:#ffffff">Inclusive and diverse working environment.</li><li style="color:#000000;line-height:normal;background:#ffffff">Positive and team-driven culture.</li><li style="color:#000000;line-height:normal;background:#ffffff">Innovative technology.</li><li style="color:#000000;line-height:normal;background:#ffffff">Competitive Pay.</li><li style="color:#000000;line-height:normal;background:#ffffff">Comprehensive training program.</li><li style="color:#000000;line-height:normal;background:#ffffff">Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for employee-only coverage).</li><li style="color:#000000;line-height:normal;background:#ffffff">Dental Plan Option.</li><li style="color:#000000;line-height:normal;background:#ffffff">Vision Plan Option.</li><li style="color:#000000;line-height:normal;background:#ffffff">Virtual Healthcare Access.</li><li style="color:#000000;line-height:normal;background:#ffffff">Health Savings Account and Flexible Spending Account Options.</li><li style="color:#000000;line-height:normal;background:#ffffff">401k plan with an employer match.</li><li style="color:#000000;line-height:normal;background:#ffffff">Disability Insurance Options (with employer-paid Long-Term Disability).</li><li style="color:#000000;line-height:normal;background:#ffffff">Life Insurance Options (with employer-paid Basic Life Insurance).</li><li style="color:#000000;line-height:normal;background:#ffffff">11 Employer-Paid Holidays (Equivalent).</li><li style="color:#000000;line-height:normal;background:#ffffff">Employer-paid Employee Assistance Program.</li><li style="color:#000000;line-height:normal;background:#ffffff">Perks At Work Team - Member Discount Program.</li><li style="color:#000000;line-height:normal;background:#ffffff">Employer-paid Benefits Assistance/Advocacy Program.</li></ul> LocationRemote (North Carolina Residents Only). Note: New hire training for one week in Wilmington, North Carolina is required. Key ResponsibilitiesAnswer inbound calls promptly and professionally, demonstrating empathy and active listening skills. Conduct thorough intake interviews to gather detailed information about potential personal injury cases, including accident details, injuries, and client circumstances. Accurately document all client information in the ISA system, ensuring completeness and attention to detail for case evaluation.Quality leads based on established criteria and determine appropriate next steps for each caller. Communicate clearly with clients about the process, set appropriate expectations, and answer basic questions about services. Manage multiple systems simultaneously while maintaining conversation quality and building rapport with callers. Meet or exceed performance metrics including call quality scores, conversion rates, productivity standards, and client satisfaction targets.Follow scripts and compliance guidelines while adapting communication style to each client's unique situation. Maintain client confidentiality. Escalate complex situations or calls requiring additional support to Leadership per operational procedure.Participate in ongoing training and coaching sessions to continuously improve skills and knowledge. Required Qualifications<ul><li style="line-height:normal">High school diploma or equivalent; College degree preferred.</li><li style="line-height:normal">1+ years of customer service or call center experience.</li><li style="line-height:normal">Excellent verbal and written communication skills.</li><li style="line-height:normal">Strong active listening abilities and empathetic demeanor.</li><li style="line-height:normal">Proficiency with computers and ability to navigate multiple systems simultaneously.</li><li style="line-height:normal">Reliable high-speed internet connection and quiet home workspace for remote work.</li><li style="line-height:normal">Flexibility to work various shifts including evenings and weekends as needed.</li><li style="line-height:normal">Strong attention to detail and accurate data entry skills.</li><li style="line-height:normal">North Carolina Residents Only.</li></ul> Preferred Qualifications<ul><li style="line-height:normal">Previous experience in intake, lead qualification, or sales roles.</li><li style="line-height:normal">Familiarity with legal services or personal injury industry.</li><li style="line-height:normal">Bilingual (Fluent in English/Spanish).</li><li style="line-height:normal">Experience with contact center platforms.</li></ul> Ready to Make a Difference?If you're ready to combine your passion for helping others, we want to hear from you. Join us in connecting clients with the legal representation they need to resolve their most important challenges. Intake Solutions of America is an Equal Opportunity Employer committed to Workplace Diversity and Inclusion. Background checks will be conducted on all final candidates for employment.

Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings)

You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Introduction:
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. 

Overview:
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities:
As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.  You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Expectations:<ul><li>Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.</li><li>Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.</li><li>Help resolve customer issues and complaints and escalating problems to the management team when necessary.</li><li>Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations. </li><li>Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.</li><li>Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.</li><li>Part-time positions require availability to work on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store.</li><li>Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.</li></ul>Physical Demands:<ul><li>Frequent movement within the store to access various departments, areas, and/or products.</li><li>Ability to remain in a stationary position for extended periods.</li><li>Frequent lifting.</li><li>Occasional reaching, stooping, kneeling, crouching, and climbing ladders.</li></ul>Benefits available include:<ul><li>Get paid sooner! Daily Pay earned wage access is available to all store employees.</li><li>Employee Discount</li><li>Paid sick time (accrued based on time worked)</li><li>Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)</li><li>Commuter Benefits</li></ul>COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:
<ul><li>2+ years’ experience in a retail setting preferred.</li><li>Candidates must be a minimum of 18 years of age to be considered for employment. </li><li>High school diploma/GED preferred.</li><li>Outstanding customer service skills to match customers to products that meet their needs.</li><li>Basic reading, writing and accounting skills required.</li><li>Excellent customer service and communication skills needed.</li><li>Strong interpersonal, communication, and problem solving skills.</li><li>Ability to work a flexible schedule including evenings, weekends, and holidays.</li></ul>

EEO Statement:
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Bilingual Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings) Intake Solutions of America

Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings) Intake Solutions of America

Textbook Supervisor (Part-time) Barnes & Noble Education, Inc.

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