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Join Select Medical as a Bilingual Customer Service Representative, where you’ll support patients and healthcare providers in a professional, compassionate environment. Support Patients & Providers – Answer calls and emails, process payments, and respond to inquiries.

Overview:
Bilingual Customer Service Representative – Spanish/English – Healthcare – $16.50+/hr – No Weekends Location: 400 Technology Drive Canonsburg, PA | On-Site Position Are you fluent in Spanish and English?  Do you have a passion for helping people and solving problems?  Join Select Medical as a Bilingual Customer Service Representative, where you’ll support patients and healthcare providers in a professional, compassionate environment. This is a full-time, on-site role with no weekend hours and plenty of room for growth in the healthcare industry. Why You’ll Love This Job:• Competitive Pay – Starting at $16.50+/hour, based on experience• Work-Life Balance – Monday to Friday, 8:30 AM – 5:00 PM (No weekends!)• Comprehensive Benefits – Health, Dental, Vision, 401(k) with match, PTO & more• Career Growth – Build valuable experience in healthcare, billing, and customer service• Team Environment – Supportive, inclusive, and mission-driven workplace 

Responsibilities:
What You’ll Do: As a Bilingual Customer Service Representative, you will:<ul><li>Support Patients & Providers – Answer calls and emails, process payments, and respond to inquiries</li><li>Resolve Billing Questions – Help patients understand insurance claims, balances, and account details</li><li>Keep Accurate Records – Document all communications and update internal billing systems</li><li>Assist Internal Teams – Distribute mail, follow procedures, and provide departmental support</li><li>Ensure Compliance – Follow HIPAA regulations and internal policies to protect sensitive information</li></ul>

Qualifications:
Top Skills for Success:  Fluent in Spanish and English (speaking, reading, and writing)Excellent communication and customer service skillsComfortable working in a fast-paced, office-based environmentFamiliarity with Windows-based computer systems Preferred:  1+ year of customer service, medical office, or call center experience Experience with medical billing, insurance, or front desk operations Familiarity with Windows-based computer systems Required: High School Diploma or GED Work Environment & Physical Demands:<ul><li>Office setting with extended periods of sitting.</li><li>Ability to lift up to 35 lbs.</li></ul>

Additional Data:
What We Offer:<ul><li>Paid Training & Orientation – We set you up for success!</li><li>Paid Time Off (PTO) & Extended Illness Days (EID)</li><li>Health, Dental, and Vision Insurance</li><li>Life Insurance & Prescription Coverage</li><li>401(k) with company match</li><li>A diverse, respectful, and inclusive work culture</li></ul>Join a Workplace That Values Diversity!Select Medical is an equal opportunity employer committed to building a workforce that reflects diversity at all levels. Qualified applicants are considered for employment regardless of race, color, religion, national origin, age, gender identity, sexual orientation, disability, veteran status, or other protected status. We are proud to be an equal opportunity employer and encourage candidates from all backgrounds to apply. Ready to Take the Next Step? Apply Today!

NovaCare Rehabilitation

Bilingual Customer Service Representative

Billing

Call Centers

Communication Skills

Computer Systems

Customer Support/Service

Dental Insurance

Diversity

English Language

HIPAA (Health Insurance Portability and Accountability Act)

Health Insurance

Healthcare

Healthcare Providers

Information/Data Security (InfoSec)

Insurance Claims

Lift/Move 35 Pounds

Mail Processing

Maintain Compliance

Medical Billing

Medical Office

Microsoft Windows Operating System

Multilingual

Problem Solving Skills

Record Keeping

Regulations

Spanish Language

Systems Maintenance

Telephone Skills

Vision Plan

[AW]-iCims

HOUR

Impact StatementCSAT: ensure that all customer-facing teams are focused on delivering exceptional service, with the goal of maintaining a Customer Satisfaction (CSAT) score of 90% or higher. Recognized among Pittsburgh's 2024 Top Workplaces and Fastest-Growing Companies, Wolfe has been a leader in the Gift Card and FinTech sectors for over 25 years.

<h3>Description</h3> <div>About Wolfe Recognized among Pittsburgh's 2024 Top Workplaces and Fastest-Growing Companies, Wolfe has been a leader in the Gift Card and FinTech sectors for over 25 years. We partner with national brands such as Pizza Hut, KFC, Pandora Jewelry, Kendra Scott, Wawa, Journeys and others to manage their gift card programs. Our flagship consumer brand, PerfectGift.com, enables customers to create customized gift cards. We are a fast-paced environment, like kayaking down a white-water river, not canoeing on a lake. About The Role Are you passionate about helping others and thrive in a fast-paced environment? Join our team as a Customer Service Representative where you’ll be at the heart of delivering exceptional service to our valued clients. Based in our stunning Pittsburgh Headquarters, you’ll manage ticketing and call support, using your excellent communication skills and keen attention to detail to make a real impact. If you’re ready to be part of a dynamic team that values your contributions and offers a supportive work environment, we’d love to meet you!</div> <h3>Responsibilities</h3> <ul><li>Provide ticketing and call support for all Wolfe Companies’ brands such as PerfectGift.com, Gift Card Granny, GIftya, and more</li><li>Handle a high volume of phone calls and emails daily.</li><li>Use ticketing systems effectively, ensuring all interactions are thoroughly documented.</li><li>Conduct thorough investigations and maintain excellent note-taking practices.</li><li>Communicate with clients primarily via telephone and email.</li><li>Collaborate with team members through Slack, phone, and email for training and support.</li></ul> <h3>Qualifications</h3> <ul><li>Language: Proficiency in English and Spanish is required</li><li>Call Handling: Ability to manage and prioritize multiple phone calls effectively.</li><li>Attention to Detail: Strong focus on detail to ensure accurate and thorough investigations.</li><li>Ticketing System Software: Experience with ticketing systems (Zendesk is a bonus but not essential).</li><li>Customer Service: Proven track record of providing exceptional customer service.</li><li>Team-Oriented: Ability to work collaboratively within a team and contribute to a positive work environment.</li></ul><div> </div><div>Impact Statement</div><ul><li>CSAT: ensure that all customer-facing teams are focused on delivering exceptional service, with the goal of maintaining a Customer Satisfaction (CSAT) score of 90% or higher. This will be achieved through regular training, real-time feedback, and continuous process improvement.</li><li>ONE TOUCH %: Our aim is to resolve at least 75% of customer inquiries in a single interaction (“One Touch Resolution”). This reduces customer effort and increases satisfaction.</li><li>REPLY AND RESPONSE TIME: To enhance the customer experience, we will drive consistent and efficient resolution times across all channels.</li></ul><div> </div><div>Additional Information </div><ul><li>The holiday season is the busiest time of year for our industry, and there is a PTO blackout period during this time. Additionally, the role requires availability outside of normal business hours and weekends. </li><li>The role offers opportunities for growth within the company, including potential leadership positions.</li></ul> <h3>Compensation, Benefits, and Perks</h3> <div>Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:</div><ul><li>Restricted Stock Units (RSUs)</li><li>Profit Share</li><li>Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)</li><li>Short-Term Disability Insurance (Wolfe pays 100% of premium)</li><li>Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage</li><li>PTO (vacation and sick time)</li><li>Corporate Holidays and Floating Holidays</li><li>401(k)</li><li>Employee recognition program</li><li>Charitable Donation to a charity of your choice yearly</li><li>Employee Referral Bonus</li><li>Tuition Reimbursement</li><li>Internal Training and Information sessions</li><li>Family Picnic, Holiday Party, and other outings</li><li>Internal Culture Club</li></ul>

Weekend Bilingual Jobs in Cedarhurst, PA

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Weekend Bilingual Jobs in Cedarhurst, PA

Bilingual Customer Service Representative NovaCare Rehabilitation

Customer Service Representative - Spanish bilingual Wolfe, LLC

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