The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes but is not limited to effective distribution of phone calls, executing and receiving notifications, effective distribution and action of all information received electronically via email, intranet, service requests, shift activity logs and incident reports. SOC Operators perform many tasks throughout their shifts which include answering telephone calls, monitoring electronic access control systems, intrusion detection systems, video surveillance (CCTV) systems, fire alarm systems, emergency telephone communications and other systems critical to the facility operation.