OTHER

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UNKNOWN

Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels. Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.

Overview:
The Sales Leader is customer obsessed with strong product knowledge and visual presentation skills.   Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and team.  Serves as a role model and provides guidance to the team in presenting excellent customer behaviors to maximize sales. This position requires a high level of comfort in building rapport through customer and team interactions.   

Responsibilities:
<ul><li>Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience </li><li>Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer. </li><li>Understanding your role in sales growth and how you contribute and impact store profitability</li><li>Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience </li><li>Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket </li><li>Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal</li><li>Leads by example, supports, and holds team accountable to all company policies and procedures</li><li>Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc. </li><li>Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels</li><li>Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit</li><li>Perform other duties as needed</li></ul>

Qualifications:
<ul><li>High School Diploma or GED; college preferred</li><li>Minimum 1 year management experience in a retail or service industry preferred</li><li>Strong communications skills and customer selling experience required</li><li>Energetic, people and results oriented, competitive with a drive to succeed</li><li>Valid Driver license</li><li>Ability to handle and transport company funds to the bank location designated by Kirkland’s. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland’s employee </li><li>Ability to effectively communicate both written and verbally</li><li>Ability to work weekends, holidays, and evenings</li><li>Ability to read and interpret company directives, handbook, and manuals</li><li>Ability to work a flexible schedule to meet the business needs of the store</li><li>Ability to work independently as well as part of a team</li><li>Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product</li><li>Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags</li><li>Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers</li><li>Must be able to frequently communicate with the customers in person, electronically, and telephonically</li><li>Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor </li><li>Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately</li></ul>

Kirkland's is more than a leading retailer of home decor and gifts. At Kirkland's, our unique products create the backdrop for memorable life events, like a family dinner, a child's first birthday, a 20th wedding anniversary, or just a cozy evening indoors. WE'RE DIFFERENT THAN YOUR AVERAGE HOME DECOR RETAILER. Walk through a Kirkland's store and you'll see; our products aren't displayed on row after row of cold, metal shelves. Together with our store associates, we create inspirational environments that delight the senses, spark memories, and inspire creativity. WE BELIEVE THAT GREAT STYLE CAN COME AT A GREAT PRICE. In 1966, Kirkland's was co-founded by Carl Kirkland in Jackson, TN, with a single belief in mind: great style can come at a great price always. WE'RE IMMERSED IN THE COMMUNITIES WHERE WE LIVE AND WORK. We believe in providing customers with everything they need to create inspirational living spaces, but we also believe in living inspirational lives. We honor this commitment through long-standing partnerships with local and national community-oriented organizations. We're strongly rooted in Tennessee and Jackson is still home to a Sales Support and Distribution Center. Our headquarters is located in Brentwood, TN within the Maryland Farms business community. At all levels of the organization, team members use their talents to help create engaging backdrops for customers' everyday lives, whether it's through merchandising, marketing, planning, accounting, and much more. Everyone plays an important role even our interns! Explore career opportunities at Kirkland's to start the next chapter of your career.

Kirkland's, Inc.

* Sales Leader - Kirkland's Home - Part Time

Cargo/Freight

Communication Skills

Corporate Policies

Customer Support/Service

Customer Training

Customer/Consumer Behavior

Driver's License

Establish Priorities

High School Diploma

Interpersonal Skills

Interpret Regulations

Inventory Levels

Lift/Move 50 Pounds

Loyalty Programs

Mobile Devices

Operations Planning

Operations Processes

Organizational Skills

People Management

Point of Sale (POS) Systems

Presentation/Verbal Skills

Pricing

Profit & Loss

Promotional Programs

Retail

Retail Management

Revenue Growth

Sales

Team Lead/Manager

Team Player

[AW]-iCims

You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Introduction:
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. 

Overview:
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Responsibilities:
As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.  You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound. Expectations:<ul><li>Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.</li><li>Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.</li><li>Help resolve customer issues and complaints and escalating problems to the management team when necessary.</li><li>Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations. </li><li>Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.</li><li>Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.</li><li>Part-time positions require availability to work on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store.</li><li>Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.</li></ul>Physical Demands:<ul><li>Frequent movement within the store to access various departments, areas, and/or products.</li><li>Ability to remain in a stationary position for extended periods.</li><li>Frequent lifting.</li><li>Occasional reaching, stooping, kneeling, crouching, and climbing ladders.</li></ul>Benefits available include:<ul><li>Get paid sooner! Daily Pay earned wage access is available to all store employees.</li><li>Employee Discount</li><li>Paid sick time (accrued based on time worked)</li><li>Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)</li><li>Commuter Benefits</li></ul>COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:
<ul><li>2+ years’ experience in a retail setting preferred.</li><li>Candidates must be a minimum of 18 years of age to be considered for employment. </li><li>High school diploma/GED preferred.</li><li>Outstanding customer service skills to match customers to products that meet their needs.</li><li>Basic reading, writing and accounting skills required.</li><li>Excellent customer service and communication skills needed.</li><li>Strong interpersonal, communication, and problem solving skills.</li><li>Ability to work a flexible schedule including evenings, weekends, and holidays.</li></ul>

EEO Statement:
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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* Sales Leader - Kirkland's Home - Part Time Kirkland's, Inc.

Louisiana Tech Bookstore *Supervisor (Part-time) Barnes & Noble Education, Inc.

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