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Receive and respond to resident phone calls and emails; redirect as appropriate, Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members as needed, Assist with checking residents in as necessary to use the fitness center and pool. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients, including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.

HOUR

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.Company OverviewRealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients, including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.RealManage is a values-based company with the following values as our guiding principles:<ul><li>Integrity: we always do the right thing.</li><li>Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.</li><li>Selflessness: more than teamwork; we are part of something special and much larger than any of us.</li><li>Personal Relationships: we are a professional services company; people do business with people they like.</li><li>Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.</li></ul>Property SummarySugarTop Resort is the premier destination spot when visiting the High Country. Located in the Village of Sugar Mountain, N.C., the resort is a ten-story high-rise condominium complex that houses 320 units. SugarTop amenities include a full-size heated indoor pool, two large hot tubs, one dry and one wet sauna, as well as a state-of-the-art workout facility. The long-range views are without question the best in the region for your sunrises and morning coffee or sunsets with your other favorite beverages. SugarTop Resort is adjacent to Sugar Ski, the premier winter sports venue in the Southeast, as well as a challenging 18-hole championship Golf Course just minutes away in the Village of Sugar Mountain. The iconic Grandfather Mountain welcomes the sunrise each morning.The Weekend Front Desk Attendant greets and provides excellent customer service to all guests entering the facility. Also provides support and services to the Association Management Staff.The essential duties and responsibilities include<ul><li>Receive and respond to resident phone calls and emails; redirect as appropriate,</li><li>Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members as needed,</li><li>Assist with checking residents in as necessary to use the fitness center and pool.</li><li>Facilitate amenity access by having residents either provide completed documentation or read and sign the appropriate documentation to receive amenity access cards.</li><li>Update new/existing owners' information in the appropriate system daily or as required.</li><li>Sort incoming mail and package deliveries for distribution,</li><li>Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisors of unusual equipment or operating problems, and the need for additional materials and supplies.</li><li>Ensure all safety precautions are followed while performing job duties.</li><li>May be asked to assist with special projects and tasks.</li><li>Other work-related duties as needed</li></ul>DisclaimerThis description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.ScheduleMust be able to work flexible hours, including early mornings, nights, and weekends, including holidays. Schedule is subject to change based on business needs.Typical Schedule: Saturday and Sunday 11:00 PM - 7:00AM<ul><li>High school diploma or GED required. An associate's degree is preferred.</li><li>Previous customer service experience required.</li><li>Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.</li><li>Excellent computer proficiency (MS Office - Word, Excel, and PowerPoint).</li><li>Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.</li><li>Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.</li></ul>Physical Requirements<ul><li>Ability to sit for prolonged periods at a desk and work on a computer.</li><li>Ability to occasionally stand, walk, bend, or reach as needed.</li><li>Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).</li><li>Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.</li><li>Visual acuity to read printed materials, spreadsheets, and computer screens.</li><li>Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.</li><li>Ability to work in a standard office environment with moderate noise levels.</li><li>Ability to work a standard schedule, with occasional extended hours as required.</li></ul>Pay$16.00/hour to $17.00/hour, depending on education and experience.EEO & Values StatementRealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

RealManage LLC

Onsite Weekend Overnight Front Desk Attendant - Part Time (Sugar Top)

Cloud Computing

Communication Skills

Community and Social Services

Computer Mouse Hardware

Computer Skills

Condominiums

Customer Relations

Customer Support/Service

Diversity

Establish Priorities

Fitness

High School Diploma

Keyboards

Leadership

Mail Processing

Manual Dexterity

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Microsoft Word

Mobile Applications

Mobile Technology

Office Equipment

Order Delivery

Physical Demands

Presentation/Verbal Skills

Professional Services

Service Delivery

Spreadsheets

Team Player

Telephone Skills

Time Management

Writing Skills

Check-in and register guests, including collecting contact info and confirming their dates of stay, and making sure they are assigned to an appropriate room and given keys. The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests’ questions and concerns, etc.

We are seeking a personable and detail-oriented Hotel Front Desk Associate to join our team and provide exceptional service to our guests. This position requires weekend availability, excellent customer service skills and a friendly attitude. As a Front Desk Associate, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere that reflects the standards of our hotel. A complete job description is included below.Job Summary:As the first point of contact for our guests, the Front Desk Associate position is the face of the hotel.  The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests’ questions and concerns, etc.  This is a service oriented position and requires outstanding interpersonal communication skills and friendly professionalism.  This position has cash control responsibilities.Duties/Responsibilities:<ul><li>Answer phones, including taking reservations and directing calls as needed.</li><li>Welcome guests upon arrival and serve as the primary point of contact between guests and the hotel</li><li>Check-in and register guests, including collecting contact info and confirming their dates of stay, and making sure they are assigned to an appropriate room and given keys.</li><li>Check guests out making sure that payments are captured correctly.</li><li>Confirm that all credits issued are correct and note the reason.</li><li>Monitor Property Management System for errors and discrepancies and correct as needed.</li><li>Monitor the cancellations in the past 24 hours; confirm all cancellation policies were followed and note discrepancies.</li><li>Monitor all new bookings in the past 24 hours; read all comments and note any anomalies</li><li>Assign rooms, prepare keys and print registration cards as needed.</li><li>Note any special requests for arriving guests and ensure oversight of execution.</li><li>Review each guest record of the inhouse guests for any notes, discrepancies, etc.</li><li>Accommodate guest requests as appropriate and whenever possible.</li><li>Respond to guest concerns in a timely and professional manner.</li><li>Assist guests with local information, restaurant recommendations, directions, and other concierge services.</li><li>Communicate with housekeeping staff promptly on the status of guest rooms.</li><li>Upsell guest rooms and promote hotel services.</li><li>Make sure the cash drawer is balanced at the beginning and end of each shift.</li><li>Maintain and execute sanitation schedule for keys, pens, workstations, and lobby touchpoints.</li><li>Performs other duties as assigned. The company reserves the right to add or change duties at any time. </li></ul>Required Skills/Abilities:<ul><li>Knowledge of local area attractions, restaurants, and shops</li><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills.</li><li>Excellent organizational skills</li><li>Maintain a strong attention to details.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to prioritize tasks.</li><li>Ability to function well in a high-paced and at times stressful environment.</li></ul>Education and Experience:<ul><li>High school diploma or equivalent.</li><li>At least two years customer service experience preferred</li></ul>Physical Requirements:<ul><li>Able to stand for prolonged periods of time at front desk station</li><li>Able to climb stairs and assist guests with luggage</li><li>Able to walk hallways and perimeter of property</li><li>Able to twist, bend and reach</li><li>Able to lift up to 25 pounds</li></ul>Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays.   Please, no phone calls about this job!EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

Weekend Education Jobs in Boone, NC

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Weekend Education Jobs in Boone, NC

Onsite Weekend Overnight Front Desk Attendant - Part Time (Sugar Top) RealManage LLC

Hotel Front Desk Associate part-time, weekends required Meadowbrook Inn

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