experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system; experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred; strong leadership skills and can work independently to drive program compliance; experience effectively managing projects within agreed upon timelines; experience with vendor and contract management, as well as union and contract negotiations; 3-5 years previous custodial / housekeeping or similar management experience (healthcare experience preferred but not required); financial acumen and budget management experience; proficiency with computers and other technology. be responsible for driving client and patient satisfaction scores; provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; work with the Environment of Care Committee and Infection Prevention Director; effectively manages the Unit Operating System; and/or.