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All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.    If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.  Specific Responsibilities: <ul><li>Receive incoming calls in professional and courteous manner</li><li>Prioritize and coordinate the scheduling of services</li><li>Coordinate delays in schedule with customers and service technicians</li><li>Perform other duties as needed which may include cross-training in related positions</li></ul>Job Requirements: <ul><li>Minimum one year admin experience</li><li>Strong written and verbal communication skills  </li><li>Detail-oriented with strong data entry skills</li><li>Positive Attitude</li><li>Team player who can work independently</li><li>Must be available nights and weekends on a rotational basis</li></ul>This position has the potential to move to full-time basis in the near future.  Benefits: Benefits package varies by location  We are actively interviewing for this position - Apply today and our hiring manager will follow up! *All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Mr. Rooter of Williamsburg

Evening/Weekend Part Time Customer Service Representative

Administrative Skills

Communication Skills

Customer Support/Service

Data Entry

Detail Oriented

Establish Priorities

Philosophy

Plumbing

Presentation/Verbal Skills

Team Player

Trademarks

Writing Skills

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

ADAPTED_NOW

Direct experience working with and knowledge in one or more of the following models and their parametric databases: Air Force Synthetic Environment for Reconnaissance and Surveillance/Multiple Unified Simulation Environment (AFSERS/MUSE); Joint Conflict and Tactical Simulation (JCATS); JCATS Low Overhead Driver (JLOD); Joint Deployment Logistics Model (JDLM); Joint Theater Level Simulation (JTLS); and real world systems such as the Global Command and Control System (GCCS) and Theater Battle Management Core System (TBMCS)/Kessel Run All Domain Operating System (KRADOS). As a member of the Joint Staff J7 team, the selected candidate will be part of the database team to provide the primary capability for the conceptualization and development of Order of Battle (OOB) databases and OOB Scenarios (OBS) for military Models and Simulations (M&S) used in computer-assisted joint and combined exercises and rehearsals.

Position Description & Qualifications As a member of the Joint Staff J7 team, the selected candidate will be part of the database team to provide the primary capability for the conceptualization and development of Order of Battle (OOB) databases and OOB Scenarios (OBS) for military Models and Simulations (M&S) used in computer-assisted joint and combined exercises and rehearsals. Additionally, the candidate will be required to cross-train in M&S federation management and model operations. This position is contingent upon your ability to maintain and transfer DoW Secret security clearance with the ability to obtain a Top-Secret/SCI clearance. In this role, you will: + Design, plan, develop, implement, maintain, and administer M&S databases. + Compile M&S databases to synchronize, test, and facilitate continuous improvements to military M&S systems and to support version release certification. + Identify, develop, and maintain parametric data for M&S databases. + Maintain and reconcile entity class lists for simulation federation partners and verify and validate the integrity of systems and objects in the Exercise Datasets (EDS). + Conduct research of military units, organization, equipment, and Tactics, Techniques, and Procedures (TTP) using classified and unclassified sources. + Translate real and fictional friendly and enemy force structures and associated objects into M&S databases. + Analyze and determine information needs and elements, data relationships and attributes, data flow and storage requirements, data output and reporting capabilities, and exercise database performance. + Apply Artificial Intelligence (AI) applications as enablers to database development processes. + Cross-train for M&S federation management and model operations to provide surge support during exercise execution events when required. + Participate in shift change briefs, mission updates, and team coordination meetings. + Assist with recurring operational reviews, quality assurance checks, and continuous watchfloor improvements. + Prepare M&S database development instructional materials and provide training in M&S database development. To be successful in this role you will have: + An Active DoW Secret clearance with eligibility to obtain a Top Secret (TS) clearance. + A Bachelor’s degree from an accredited university/college in Information Systems Management, Computer Systems Analysis, Computer Science, or Applied Mathematics or related field preferred. + or Experience in lieu of a degree will be considered. + Military staff experience and knowledge on military systems, equipment, TTP, and doctrine. + Knowledge and use of computer coding, macro development, and/or use of AI for enabling the development of relational scenarios. + Operational Requirements: + The ability to work rotating shifts, weekends, and holidays in support of 24/7 operations and mission events, when required. + The ability to perform effectively in a fast-paced, high-tempo environment and make sound decisions under pressure. + The ability to travel occasionally in support of exercise planning (25%). Preferred Qualifications + Direct experience with Joint Training Data Services (JTDS) toolset. + Write and read program code to locate errors in scenario databases. + Direct experience working with and knowledge in one or more of the following models and their parametric databases: Air Force Synthetic Environment for Reconnaissance and Surveillance/Multiple Unified Simulation Environment (AFSERS/MUSE); Joint Conflict and Tactical Simulation (JCATS); JCATS Low Overhead Driver (JLOD); Joint Deployment Logistics Model (JDLM); Joint Theater Level Simulation (JTLS); and real world systems such as the Global Command and Control System (GCCS) and Theater Battle Management Core System (TBMCS)/Kessel Run All Domain Operating System (KRADOS). + Use of the Microsoft 365 applications and environments. + Experience as an Instructor in a training environment. + Current TS/SCI clearance. If you want to support and work with our military and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

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Evening/Weekend Part Time Customer Service Representative Mr. Rooter of Williamsburg

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