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Coordinates and supports the activities of the certified nurse assistants and actively participates in the direct care of the resident, by following the specific approaches as stated in the plan of care. Summary: JOB SUMMARY: The Licensed Practical Nurse administers nursing care to designated residents under the direction of a registered nurse.

Facility: Father Baker Manor Sub Acute Shift: Shift 1 Status: Weekender FTE: 0.400000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: No Work Schedule: Weekend Only Hours: 6:00am-2:00pm Summary: JOB SUMMARY: The Licensed Practical Nurse administers nursing care to designated residents under the direction of a registered nurse. Coordinates and supports the activities of the certified nurse assistants and actively participates in the direct care of the resident, by following the specific approaches as stated in the plan of care. Responsibilities: EDUCATION: <ul><li>High School diploma or GED</li><li>Graduate from an accredited school of practical nursing</li><li>Currently registered in New York State as a Licensed Practical Nurse</li></ul> EXPERIENCE: <ul><li>Long term care experience preferred</li><li>Post-Hire Experience - One (1) year experience in the job in order to "perform in an acceptable manner"</li></ul> ENVIRONMENT: <ul><li>May be exposed to disagreeable conditions: odors, communicable diseases, infections, injuries from residents or equipment</li><li>Strenuous positions: pushing, lifting residents, on feet most of the day</li></ul>

Catholic Health is dedicated to developing an exceptional workforce focused on a culture of inclusiveness and integrity that values diversity.&nbsp; Located in Buffalo, NY, Catholic Health is a non-profit healthcare system that provides care to Western New Yorkers across a network of hospitals, primary care centers, imaging centers, and several other community ministries. Our mission sets us apart. It's the human side of healthcare &ndash; the touch, smile or comforting word that can help make your healthcare experience better. It's treating all people with respect and dignity, and providing comfort in times of greatest need.

Catholic Health System

Licensed Practical Nurse Weekend Only LTC FBM 1

Certified Nursing Assistant (CNA)

Healthcare Administration

High School Diploma

Infectious Diseases

Licensed Practical Nurse/Licensed Vocational Nurse

Long-Term Care

Nursing Credentials

Registered Nurse (RN)

Treatment Plan

Jobvite Talemetry Organic Easy Apply

Physical activity includes: balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions, and heavy work. Prepared to sit for New York State RN Licensure Boards within a maximum of 3 months from date of hire or maintains a current New York State Professional RN License.

Facility: Kenmore Mercy Hospital Shift: Shift 1 Status: Weekender FTE: 0.626667 Bargaining Unit: CWA Local 1133 Exempt from Overtime: Exempt: No Work Schedule: Weekend Only Saturday and Sunday Hours: 6:45pm to 7:00am Summary: Coordinates total patient care through assessing, planning, implementing, and evaluation. Participates in patient and family teaching. Provides leadership by working cooperatively with health care team members in maintaining standards for professional practice in the clinical setting. Participates in quality improvement initiatives. Responsibilities: EDUCATION <ul><li>Graduate of an accredited School of Nursing </li><li>Prepared to sit for New York State RN Licensure Boards within a maximum of 3 months from date of hire or maintains a current New York State Professional RN License. </li><li>BSN strongly preferred.</li><li>Cardiac Rhythm Course within 6 months or demonstrates competency.</li><li>BLS within 3 months of hire.</li><li>ACLS within 1 year of hire</li><li>Physical activity includes: balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions, and heavy work.</li></ul> WORKING CONDITIONS <ul><li>Subject to inside environmental conditions.</li></ul>

Registered Nurse Weekend Only KMH 3 East

Advanced Cardiac Life Support (ACLS)

Cardiac Monitoring

Healthcare

Leadership

Patient Assessment

Patient Care

Quality Assurance

Quality Management

Training/Teaching

OTHER

This is a high-impact, people-focused role ideal for someone with a background in healthcare, admissions, social work, or hospitality who thrives on building relationships, resolving concerns, and creating a welcoming environment. Elderwood is seeking a Resident Experience Concierge to serve as the first point of contact for residents, families, and visitors - and to elevate the overall customer experience within our skilled nursing facility.

YEAR

Salary:
Up to $75,000 / yr

Overview:
Resident Experience Concierge (Healthcare) Customer Service | Grievance Management | Resident RelationsElderwood at Hamburg<h2>Make a Difference in Every Interaction</h2>Elderwood is seeking a Resident Experience Concierge to serve as the first point of contact for residents, families, and visitors - and to elevate the overall customer experience within our skilled nursing facility. This is a high-impact, people-focused role ideal for someone with a background in healthcare, admissions, social work, or hospitality who thrives on building relationships, resolving concerns, and creating a welcoming environment. You will play a critical role in resident satisfaction, service recovery, and communication across departments - while also serving as the facility’s designated Grievance Officer. Why This Role MattersThis is not a traditional front desk role. Your work directly impacts how residents and families feel about their care every day. You are:<ul><li>The voice of the resident and family experience</li><li>A problem-solver and relationship builder</li><li>A key partner in improving satisfaction and reducing grievances</li></ul>This is not a traditional 8:00am–4:00pm role. As a key point of contact for residents and families, this position requires a flexible schedule, including occasional evenings and weekends, to ensure accessibility and responsiveness when it matters most. This role reports directly to the Chief Business Development Officer, with a dotted-line relationship to the Administrator, ensuring alignment between resident experience, business development, and on-site operations.

Responsibilities:
Resident Experience Concierge (Healthcare) - What You’ll Do:<h3>Front Desk & First Impressions</h3><ul><li>Greet residents, families, and visitors with professionalism and warmth</li><li>Serve as a visible, approachable presence within the facility</li></ul><h3>Customer Service & Issue Resolution</h3><ul><li>Act as the central point of contact for resident and family concerns</li><li>Listen, document, and follow through on all service requests</li><li>De-escalate concerns with empathy and professionalism</li><li>Track issues through to resolution and ensure timely follow-up</li></ul><h3>Grievance Management (Regulatory Role)</h3><ul><li>Serve as the facility’s designated Grievance Officer</li><li>Receive, document, investigate, and resolve complaints in compliance with federal and state regulations</li><li>Communicate outcomes clearly to residents and families</li><li>Maintain accurate documentation for survey readiness and compliance</li></ul><h3>Resident & Family Experience</h3><ul><li>Support residents with requests such as appointments, transportation, and activities</li><li>Serve as a welcoming ambassador for new admissions and families</li><li>Build strong, trust-based relationships with residents and loved ones</li></ul><h3>Communication & Coordination</h3><ul><li>Act as a liaison between departments (nursing, dining, housekeeping, maintenance)</li><li>Ensure timely and accurate communication of requests and updates</li><li>Maintain logs of service requests, complaints, and follow-up actions</li></ul><h3>Customer Experience Improvement</h3><ul><li>Conduct resident and family satisfaction check-ins</li><li>Identify trends and opportunities for service improvement</li><li>Partner with leadership to implement solutions that enhance the resident experience</li></ul><h3>Administrative & Compliance Responsibilities</h3><ul><li>Maintain accurate records and reports</li><li>Ensure compliance with HIPAA and confidentiality standards</li></ul>

Qualifications:
Resident Experience Concierge (Healthcare) - What We’re Looking For:<ul><li>Bachelor’s degree in Healthcare Administration, Hospitality, Business, Social Work, or related field</li><li>Minimum 5 years of experience in healthcare, admissions, social work, or SNF operations</li><li>Prior experience in customer service, patient relations, or resident services</li><li>Strong communication, problem-solving, and conflict resolution skills</li><li>Ability to remain calm, professional, and solutions-focused in high-pressure situations</li><li>Comfortable working across teams in a fast-paced healthcare environment</li><li>Basic computer proficiency (email, documentation, scheduling systems)</li></ul>

Elderwood offers a variety of specialty programs and services, established to meet a wide range of needs. Our expert physicians and supportive staff members administer the highest level of care in all areas. Care plans are tailored to an individual’s specific needs and treatment is supported through integration of the latest technological advancements.

Elderwood

Resident Experience Concierge (Healthcare)

Administrative Skills

Business Development

Childcare

Communication Skills

Conflict Resolution

Customer Experience

Customer Support/Service

Documentation

Federal Laws and Regulations

Follow Through

HIPAA (Health Insurance Portability and Accountability Act)

Housekeeping/Cleaning

Maintain Compliance

Maintenance Services

Nursing

Problem Solving Skills

Record Keeping

Regulations

Resolve Customer Issues

Social Work

State Laws and Regulations

Time Management

Trend Analysis

[AW]-iCims

All current Clinical Decision Unit (CDU) employees, external hires and transfers will complete and maintain the National Institute of Health Stroke Scale Certification (NIHSS) within 12 months from date of hire/transfer with recertification every two (2) years. Participates in educational conferences and upgrades and maintains professional knowledge and skills related to the area of responsibility, maintains confidentiality, understands legal aspects of the job function, and adheres to hospital policies and procedures.

Facility: Mercy Hospital of Buffalo Shift: Shift 3 Status: Weekender FTE: 0.626667 Bargaining Unit: CWA Local 1133 Exempt from Overtime: Exempt: No Work Schedule: Weekend Only Saturday and Sunday Hours: 6:45pm to 7:00am Summary: Coordinates total nursing care for the patient by assessing, planning, implementing and evaluating. Participates in patient and family teaching. Provides leadership by working cooperatively with ancillary, nursing and other patient team personnel in maintaining standards for professional nursing practice in the Clinical Decision Unit. Responsibilities: EDUCATION AND EXPERIENCE <ul><li>Graduate from an accredited Registered Professional Nursing Program, BSN preferred </li><li>Current registration as registered nurse in New York State</li><li>Current BLS validation</li><li>ACLS validation within six (6) months of hire/transfer</li><li>Successful completion or challenge of Cardiac Rhythm exam within 6 months of hire/transfer</li><li>One (1) year Medical/Surgical, acute care Nursing experience</li><li>All current Clinical Decision Unit (CDU) employees, external hires and transfers will complete and maintain the National Institute of Health Stroke Scale Certification (NIHSS) within 12 months from date of hire/transfer with recertification every two (2) years</li><li>For new hires/transfers only<ul><li>Completion or successful challenge of BKAT within 6 months of hire/transfer.</li></ul></li><li>If no applicants meet the above criteria, the following criteria will be considered next: </li><li>Graduate from an accredited Registered Professional Nursing Program, BSN preferred</li><li>Current registration as registered nurse in New York State</li><li>Current BLS validation</li><li>ACLS validation within six (6) months of hire/transfer</li><li>Successful completion or successful challenge of Cardiac Rhythm exam within 6 months of hire/transfer.</li><li>One year previous patient care experience in a healthcare or hospital setting</li><li>All current CDU employees, external hires and transfers will complete and maintain the National Institute of Health Stroke Scale Certification (NIHSS) within 12 months from date of hire/transfer with recertification every two (2) years.</li><li>For new hires/transfers only<ul><li>Completion or successful challenge of BKAT within 6 months of hire/transfer.</li></ul></li></ul> KNOWLEDGE, SKILL AND ABILITY <ul><li>Participates in educational conferences and upgrades and maintains professional knowledge and skills related to the area of responsibility, maintains confidentiality, understands legal aspects of the job function, and adheres to hospital policies and procedures. Role involves a variety of problems to be solved under general guidelines, and calls for a variety of decisions, some of which are complex and must be referred to a resource person.</li><li>Assists in directing a small group of employees performing similar or related tasks of semi skilled nature. </li><li>Instructs employees. </li><li>Assigns, evaluates performance, and maintains efficiency of staff assigned to him/her. </li><li>Have obligations to conserve supplies, equipment and time in a cost-effective environment. Required to participate and respond to disaster drills and actual disaster situations.</li></ul> WORKING CONDITIONS <ul><li>Good mental and physical health</li><li>The ability to cope with stress and handle multiple priorities is required</li><li>May also be exposed to communicable diseases</li></ul>

Registered Nurse 7 Stroke Neuro Unit Weekends MHB

Acute Care

Basic Life Support (BLS)

Cerebral Vascular Accident

Conferences

Hospital

Legal

Multitasking

National Institutes of Health (NIH)

Staff Training

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Licensed Practical Nurse Weekend Only LTC FBM 1Catholic Health System

Registered Nurse Weekend Only KMH 3 EastCatholic Health System

Resident Experience Concierge (Healthcare)Elderwood

Registered Nurse 7 Stroke Neuro Unit Weekends MHBCatholic Health System

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