UNKNOWN

FEED

Coordinates and supports the activities of the certified nurse assistants and actively participates in the direct care of the resident, by following the specific approaches as stated in the plan of care. Summary: JOB SUMMARY: The Licensed Practical Nurse administers nursing care to designated residents under the direction of a registered nurse.

Facility: Father Baker Manor Sub Acute Shift: Shift 1 Status: Weekender FTE: 0.400000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: No Work Schedule: Weekend Only Hours: 6:00am-2:00pm Summary: JOB SUMMARY: The Licensed Practical Nurse administers nursing care to designated residents under the direction of a registered nurse. Coordinates and supports the activities of the certified nurse assistants and actively participates in the direct care of the resident, by following the specific approaches as stated in the plan of care. Responsibilities: EDUCATION: <ul><li>High School diploma or GED</li><li>Graduate from an accredited school of practical nursing</li><li>Currently registered in New York State as a Licensed Practical Nurse</li></ul> EXPERIENCE: <ul><li>Long term care experience preferred</li><li>Post-Hire Experience - One (1) year experience in the job in order to "perform in an acceptable manner"</li></ul> ENVIRONMENT: <ul><li>May be exposed to disagreeable conditions: odors, communicable diseases, infections, injuries from residents or equipment</li><li>Strenuous positions: pushing, lifting residents, on feet most of the day</li></ul>

Catholic Health is dedicated to developing an exceptional workforce focused on a culture of inclusiveness and integrity that values diversity.&nbsp; Located in Buffalo, NY, Catholic Health is a non-profit healthcare system that provides care to Western New Yorkers across a network of hospitals, primary care centers, imaging centers, and several other community ministries. Our mission sets us apart. It's the human side of healthcare &ndash; the touch, smile or comforting word that can help make your healthcare experience better. It's treating all people with respect and dignity, and providing comfort in times of greatest need.

Catholic Health System

Licensed Practical Nurse Weekend Only LTC FBM 1

Certified Nursing Assistant (CNA)

Healthcare Administration

High School Diploma

Infectious Diseases

Licensed Practical Nurse/Licensed Vocational Nurse

Long-Term Care

Nursing Credentials

Registered Nurse (RN)

Treatment Plan

Jobvite Talemetry Organic Easy Apply

OTHER

This is a high-impact, people-focused role ideal for someone with a background in healthcare, admissions, social work, or hospitality who thrives on building relationships, resolving concerns, and creating a welcoming environment. Elderwood is seeking a Resident Experience Concierge to serve as the first point of contact for residents, families, and visitors - and to elevate the overall customer experience within our skilled nursing facility.

YEAR

Salary:
Up to $75,000 / yr

Overview:
Resident Experience Concierge (Healthcare) Customer Service | Grievance Management | Resident RelationsElderwood at Hamburg<h2>Make a Difference in Every Interaction</h2>Elderwood is seeking a Resident Experience Concierge to serve as the first point of contact for residents, families, and visitors - and to elevate the overall customer experience within our skilled nursing facility. This is a high-impact, people-focused role ideal for someone with a background in healthcare, admissions, social work, or hospitality who thrives on building relationships, resolving concerns, and creating a welcoming environment. You will play a critical role in resident satisfaction, service recovery, and communication across departments - while also serving as the facility’s designated Grievance Officer. Why This Role MattersThis is not a traditional front desk role. Your work directly impacts how residents and families feel about their care every day. You are:<ul><li>The voice of the resident and family experience</li><li>A problem-solver and relationship builder</li><li>A key partner in improving satisfaction and reducing grievances</li></ul>This is not a traditional 8:00am–4:00pm role. As a key point of contact for residents and families, this position requires a flexible schedule, including occasional evenings and weekends, to ensure accessibility and responsiveness when it matters most. This role reports directly to the Chief Business Development Officer, with a dotted-line relationship to the Administrator, ensuring alignment between resident experience, business development, and on-site operations.

Responsibilities:
Resident Experience Concierge (Healthcare) - What You’ll Do:<h3>Front Desk & First Impressions</h3><ul><li>Greet residents, families, and visitors with professionalism and warmth</li><li>Serve as a visible, approachable presence within the facility</li></ul><h3>Customer Service & Issue Resolution</h3><ul><li>Act as the central point of contact for resident and family concerns</li><li>Listen, document, and follow through on all service requests</li><li>De-escalate concerns with empathy and professionalism</li><li>Track issues through to resolution and ensure timely follow-up</li></ul><h3>Grievance Management (Regulatory Role)</h3><ul><li>Serve as the facility’s designated Grievance Officer</li><li>Receive, document, investigate, and resolve complaints in compliance with federal and state regulations</li><li>Communicate outcomes clearly to residents and families</li><li>Maintain accurate documentation for survey readiness and compliance</li></ul><h3>Resident & Family Experience</h3><ul><li>Support residents with requests such as appointments, transportation, and activities</li><li>Serve as a welcoming ambassador for new admissions and families</li><li>Build strong, trust-based relationships with residents and loved ones</li></ul><h3>Communication & Coordination</h3><ul><li>Act as a liaison between departments (nursing, dining, housekeeping, maintenance)</li><li>Ensure timely and accurate communication of requests and updates</li><li>Maintain logs of service requests, complaints, and follow-up actions</li></ul><h3>Customer Experience Improvement</h3><ul><li>Conduct resident and family satisfaction check-ins</li><li>Identify trends and opportunities for service improvement</li><li>Partner with leadership to implement solutions that enhance the resident experience</li></ul><h3>Administrative & Compliance Responsibilities</h3><ul><li>Maintain accurate records and reports</li><li>Ensure compliance with HIPAA and confidentiality standards</li></ul>

Qualifications:
Resident Experience Concierge (Healthcare) - What We’re Looking For:<ul><li>Bachelor’s degree in Healthcare Administration, Hospitality, Business, Social Work, or related field</li><li>Minimum 5 years of experience in healthcare, admissions, social work, or SNF operations</li><li>Prior experience in customer service, patient relations, or resident services</li><li>Strong communication, problem-solving, and conflict resolution skills</li><li>Ability to remain calm, professional, and solutions-focused in high-pressure situations</li><li>Comfortable working across teams in a fast-paced healthcare environment</li><li>Basic computer proficiency (email, documentation, scheduling systems)</li></ul>

Elderwood offers a variety of specialty programs and services, established to meet a wide range of needs. Our expert physicians and supportive staff members administer the highest level of care in all areas. Care plans are tailored to an individual’s specific needs and treatment is supported through integration of the latest technological advancements.

Elderwood

Resident Experience Concierge (Healthcare)

Administrative Skills

Business Development

Childcare

Communication Skills

Conflict Resolution

Customer Experience

Customer Support/Service

Documentation

Federal Laws and Regulations

Follow Through

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Housekeeping/Cleaning

Leadership

Maintain Compliance

Maintenance Services

Nursing

Problem Solving Skills

Record Keeping

Regulations

Resolve Customer Issues

Social Work

State Laws and Regulations

Time Management

Trend Analysis

[AW]-iCims

Weekend Healthcare jobs in Fredonia, NY on your radar? Find the best of them right here on Monster.

The Best Weekend Healthcare Jobs in Fredonia, NY | Monster

Weekend Healthcare Jobs in Fredonia, NY

Jobs

Resume Resources

Get noticed by top employers!

Weekend Healthcare Jobs in Fredonia, NY

Jobs

Licensed Practical Nurse Weekend Only LTC FBM 1Catholic Health System

Resident Experience Concierge (Healthcare)Elderwood

Resume Resources