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Develops customer profiles and maintains an effective trace system, including dates and references, in order to best meet client needs, resulting in superior account services and increased revenues. Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure and maintain all company expectations are met regarding quality, service, profit, and teamwork.

Guest Service ManagerFull Job Description Purpose of Position: Assist the General Manager in overseeing Guest Services and Guest Service staff. Greet all Guests and provide a high quality of assistance in registering, assigning rooms, making reservations and arranging for all other services requested by the Guest. This position is soley responsible for ensuring a positive guest experience and implementing new systems to increase customer satisfaction.This position offers an aggressive hourly wage and has potential for salary and incentives. Full benefits available after 60 days - including Major Medical, Dental, Vision, Life, 401k (12 months), special considerations at local attractions, shows and activities. Summary: Duties & ResponsibilitiesResponsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure and maintain all company expectations are met regarding quality, service, profit, and teamwork.Assist in promoting, developing and maintaining a work environment that provides an exceptional Guest service experience for both team members and Guests.Assist with operating Guest Services within an approved annual operating budget.Assists in ensuring all policies and procedures are consistently communicated and followed.Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.Develops strong customer relations through frequent communication, professional, courteous and ethical interpersonal interactions. Develops customer profiles and maintains an effective trace system, including dates and references, in order to best meet client needs, resulting in superior account services and increased revenues.Assists in ensuring that customers are 100% satisfied with their vacation experience. Experience, Skills, and EducationRequires a knowledge of business leadership etiquette, principles and practices.Requires the ability to speak English and communicate clearly and effectively, both orally and in writing.Effective communication includes the ability to handle team member and guests' issues with finesse and professionalism.Requires ability to relate and interact with people in a warm, friendly and professional manner.Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail.Requires the ability to handle multiple tasks simultaneously and efficiently.Ability to work nights and weekends.Ability to be "on-call". Job Posted by ApplicantPro

Discover Branson

Hospitality Guest Service Manager

Budgeting

Communication Skills

Computer Skills

Customer Relations

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Detail Oriented

Develop and Maintain Customers

English Language

Hospitality and Tourism

Interpersonal Skills

Leadership

Multitasking

On Call

Process Management

Revenue Growth

Team Player

Talent Acquisition

Help create remarkable guest experiences at our world-class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

HOUR

Driver Part Timevacancyopjusttionswidget.opt-Type of Employment Part-timejobinformationwidget.freetext.LocationText Branson, MOjobinformationwidget.freetext.SalaryText 16 - 16 USD HOURLYvacancyopjusttionswidget.opt-Division Resort Opsvacancyopjusttionswidget.opt-Career Site Category Customer ServiceApply ShortlistCompany DescriptionNestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson - "The Live Entertainment Capital of the World!" Help create remarkable guest experiences at our world-class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms. As one of the most beautiful Branson, Missouri, resorts, Westgate Branson Woods boasts the amenities travelers expect from a full-service resort hotel. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.Job DescriptionPay Rate: $16/ hour-PART TIME-Use our Daily Pay benefit and get access to your pay as you need it. We are seeking a part-time Driver to safely operate a minibus or van to transport guests and team members throughout resort property, ensuring a comfortable, efficient, and safe transportation experience. You will demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.At Westgate Resorts, our team members are the heart of our success. When you join the team, you become part of a company that values hospitality, teamwork, and growth.What you will do:Provides reliable transportation for guests along established routes.Transports team members to and from designated work areas.Attends and actively participates in staff meetings and briefings.Performs onsite interoffice mail and package delivery around resort facilities.Assists passengers with disabilities when boarding or exiting the vehicle.Uses a radio or communication device to communicate with dispatch, reporting service issues or delays as needed.Cleans, fuels, and services assigned vehicles to maintain safety, cleanliness, and operational readiness.Conducts daily pre-trip safety inspections and reports maintenance needs by submitting inspection forms to department management.Other responsibilities as assigned by leadership.QualificationsApplicants are required to be at least 18 years old.Must have a valid driver's license, a clean driving record, and a minimum of 3 years of driving experience are required. All candidates must pass motor vehicle record check.Ability to lift up to 20 lbs. is required.Availability to work weekends and holidays is expected.Completion of a mandatory defensive driving safety course is required. (Refer to Policy #436, Small Vehicle Fleet Policy.)Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.Additional InformationWhy Westgate?401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitWellness ProgramsFun, family cultureEmployee Assistance Program (EAP)Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)Advancement & development opportunitiesCommunity Involvement ProgramsWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.Apply Shortlist ShareSeasonal Employment OpportunitiesWith every season comes new scenery and new opportunities. Westgate Resorts is offering a variety of openings at some of our top destinations. Whether you are a former Team Member seeking employment or a current Team Member looking to start fresh then this may be the perfect fit!View Seasonal Rolesjobinformationwidget.freetext.LocationText Branson, MOApply

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Weekend Hospitality Jobs in Branson, MO

Hospitality Guest Service Manager Discover Branson

Driver Part Time Westgate Resorts Ltd

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