OTHER

FEED

UNKNOWN

PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Benefits: <ul><li>401(k)</li><li>Flexible schedule</li><li>Opportunity for advancement</li><li>Training & development</li></ul> 

 Job Title:         Customer Service Representative Reports to:       Club Manager Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.  Essential Duties and Responsibilities  ·       Greet/meet potential members, providing a great customer experience.  ·       Handle front desk related tasks: o   Answering phone calls in a polite and friendly manner to assist with questions or concerns. o   Taking info calls and tours o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. ·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. ·       Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements ·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. ·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. ·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. ·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. ·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.  Minimum Qualifications ·       Honesty and good work ethic ·       Strong customer service skills ·       Basic computer proficiency Physical Demands ·       Standing and walking at least 75% of the shift ·       Talking in person or on the phone at least 75% of the shift ·       Must be able to lift to 50 lbs. less than 30% of the time.  Benefits <ul><li> Dollars for Scholars Program</li><li> Employee Appreciation Program</li><li> Free Membership for self and one family member or friend</li><li>Team Member Support Team</li><li>Health, Dental and Vision Insurance</li><li> Critical Illness Insurance</li><li> Short Term Disability Insurance</li><li>Accident Insurance</li><li>Voluntary Life Insurance</li><li>Pet Insurance </li><li>HSA</li><li>Advancement Opportunities </li></ul>  Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
 Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Planet Fitness - PF Baseline Fitness

Customer Service Representative Nights and Weekend

Analysis Skills

Communication Skills

Computer Skills

Customer Experience

Customer Relations

Customer Support/Service

Dental Insurance

Disability Insurance

Federal Laws and Regulations

Insurance

Lift/Move 50 Pounds

Maintain Compliance

Problem Solving Skills

Sales

State Laws and Regulations

Team Lead/Manager

Telephone Skills

Time Management

Training/Teaching

Vision Plan

PART_TIME

The retail merchandiser position consists of three major components: Day-to-day engagement: Utilizing a mobile device provided by Hallmark, you'll restock, organize, and monitor the inventory of Hallmark products within and outside the Hallmark department. Leading up to and following holidays such as Valentine's Day, Easter, Mother's Day, Father's Day, Halloween, Thanksgiving, and Christmas, you can expect additional days and extended hours during the work week.

HOUR

<table style="width:100%;border-collapse:collapse"><tbody><tr><td style="width:100%"><img alt="" src="https://dvfhg2ep2o4ho.cloudfront.net/EX25-19104_WorkwellGMS_Banners_F-Merchandiser+%281%29.jpg"/></td></tr></tbody></table><h5 style="text-align:center">To learn more about this role, <a href="http://dvfhg2ep2o4ho.cloudfront.net/8713_Merchandiser_v7_072325.mp4" rel="noopener nofollow noreferrer" target="_blank">watch our field merchandisers in action</a>. </h5> JOB OVERVIEW As a Field Merchandiser, you'll have the opportunity to work independently to showcase your organization and time management skills, your ability to establish retailer relationships, while being the face of Hallmark.  You will collaborate with local store teams to optimize product placement and maintain inventory levels as well as support fellow team members with seasonal resets and installations, when needed. On occasion you may have the opportunity to work with other products from other companies in the stores that you service.  SALARY AND SCHEDULE DETAILS<ul><li>Your starting hourly pay rate will be $16.80 to $18.80depending on your skills and experience.</li><li>We provide paid training, delivered through live, hands-on instruction as well as virtual classroom training.</li><li>Hallmark part time employees are offered voluntary benefits that include medical, dental, vision etc.  </li><li>Eligible Employees receive annual pay increases.</li><li>This is a Part-Time position with a variable schedule during the work week.</li><li>Average weekly hours for this position are between 4-7 hours per week.</li><li>Availability the week before and after major holidays, which may include weekends is required.  </li><li>Availability to support season changeovers, extended services, installations, and inventory support.</li></ul>YOUR ROLE AND RESPONSIBILITIES WILL INCLUDE  You'll perform service work in the Hallmark department of various retail stores such as grocery stores, drug stores, department stores, and mass retailers. The retail merchandiser position consists of three major components:<ol><li>Day-to-day engagement: Utilizing a mobile device provided by Hallmark, you'll restock, organize, and monitor the inventory of Hallmark products within and outside the Hallmark department.  The use of technology is critical in this role, for the day-to-day work as well as communication with your supervisor, reporting time, providing feedback, and answering surveys for required merchandising activities. Professional and courteous interaction with store employees, management, and customers is also vital for success in this role.  You are responsible for the entire Hallmark product display at your assigned stores. </li><li>Holiday support: Hallmark's operations revolve around seasonal demand. Leading up to and following holidays such as Valentine's Day, Easter, Mother's Day, Father's Day, Halloween, Thanksgiving, and Christmas, you can expect additional days and extended hours during the work week. On occasions like Valentine's Day, Mother's Day, and Father's Day, you may be required to work on the actual holiday itself, which may include the weekend.</li><li>Department Resets: At times, you may be part of a team responsible for installations and various tasks like building and installing Hallmark fixtures, relocating card departments and products, as well as resetting card sections. Typically, you will be notified two weeks in advance for remodel assignments. This could include evenings or weekend.</li><li>One Team Vision:  As part of Hallmark's field organization, you are part of a network of merchandisers professionals that often times will support other team members as needed in their territories.  </li></ol>PHYSICAL REQUIREMENTSThis is a physically demanding job that requires a high level of energy and a sense of urgency. You will be working on the selling floor as well as in back stockrooms. You must be able to consistently push, pull, lift, and carry cartons, merchandise, and display fixtures up to 30 pounds throughout the workday and up to 50 pounds on occasion. You will also be required to kneel, squat, walk, and stand throughout your workday, and you may be required to climb stairs and step ladders.BASIC QUALIFICATIONS<ul><li>You're at least 18 years of age.</li><li>You're able to read, write and understand English.</li><li>You have the ability to grasp, pull, lift, and carry products up to 30 pounds frequently and 50 pounds occasionally.</li><li>Able to operate a digital hand-held device to open and read documents and interpret information.</li><li>You have access to a Wi-Fi network and the internet.</li><li>You have access to consistent transportation to travel to and between assigned stores as scheduled.</li></ul>Part-time employees with a work schedule less than 30 hours have access to a variety of voluntary benefits through <a href="https://dvfhg2ep2o4ho.cloudfront.net/2026+Colonial+Life+Open+Enrollment+Announcement+Flyer_+Hallmark+%28Non-OE%29.pdf" rel="noopener nofollow noreferrer" target="_blank">Voluntary Benefits </a>including dental, vision, critical illness, accident insurance, hospital indemnity and minimum essential coverage (preventive care).Prior to applying, <a href="http://dvfhg2ep2o4ho.cloudfront.net/8713_Merchandiser_v7_072325.mp4" rel="noopener nofollow noreferrer" target="_blank">watch our field merchandisers in action</a>.  Now's your chance to Make Your Mark—just follow the instructions below to apply.You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.  Part-time employees with a work schedule less than 30 hours have access to a variety of voluntary benefits through <a href="https://dvfhg2ep2o4ho.cloudfront.net/2026+Colonial+Life+Open+Enrollment+Announcement+Flyer_+Hallmark+%28Non-OE%29.pdf" rel="noopener nofollow noreferrer" target="_blank">Voluntary Benefits </a>including dental, vision, critical illness, accident insurance, hospital indemnity and minimum essential coverage (preventive care).<div>In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, and successfully pass pre-employment (post offer) background check.Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.  HALLMARK – Because Connecting With Each Other Has Never Been More ImportantFor over 100 years, <a href="https://www.hallmark.com/" rel="noreferrer noopener nofollow" target="_blank" title="https://www.hallmark.com/">Hallmark</a> has helped people connect and strengthen the relationships that matter most. Today, we’re building the next century of connection- blending the warmth of in-store experiences with the ease of digital innovation.We’re looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds to help shape what’s next. If you’re ready to bring fresh ideas and energy, we’d love to have you on the team!At Hallmark,  you’ll feel welcomed from day one- whether you’re remote, hybrid, or in-office. We’ll tap into your strengths, offer leadership opportunities, and support your growth every step of the way.Our <a href="https://corporate.hallmark.com/culture/hallmark-family/" rel="noreferrer noopener nofollow" target="_blank" title="https://corporate.hallmark.com/culture/hallmark-family/">culture</a> is rooted in care and inclusion. We celebrate diverse perspectives and actively seek out new voices- like yours- to help us grow and evolve. Let’s imagine the future of Hallmark together!   </div>

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Customer Service Representative Nights and Weekend Planet Fitness - PF Baseline Fitness

Hallmark Field Merchandiser (part-time) Big Bear Lake, CA 92315 Hallmark Marketing Company LLC

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