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As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time in their lives. As a Team Member of Intake Solutions of America (ISA), you will support our Mission to Enhance the Brand of our Law Firm Customers and Turn Leads into Cases.

Bilingual Customer Engagement SpecialistIntake Solutions of America A Legal Services Engagement Center Hiring North Carolina Residents Only Come join a dynamic Team with aPurpose to Provide Meaningful Connection and Promise to Engage with Experience and Excellence.As a Team Member of Intake Solutions of America (ISA), you will support our Mission to Enhance the Brand of our Law Firm Customers and Turn Leads into Cases. We do this through our Core Values of Collaboration, Accountability, Respect, Empathy and Shared Success. At Intake Solutions of America, we are building something special, and we invite you to be a part of it. We are a Team of professionals who believe that access to justice starts with a compassionate connection. As a Bilingual Customer Engagement Specialist, you will be a comforting rst contact for potential clients as you represent the Brand of our ISA Law Firm Customer. About the RoleWe're seeking compassionate and professional Bilingual Customer Engagement Specialists to serve as the first point of contact for individuals seeking legal assistance. As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time in their lives. This remote position offers the opportunity to make a meaningful impact while developing valuable skills in a fast-paced contact center environment. What's in it for You?<ul><li style="color:#000000;line-height:normal;background:#ffffff">Inclusive and diverse working environment.</li><li style="color:#000000;line-height:normal;background:#ffffff">Positive and team-driven culture.</li><li style="color:#000000;line-height:normal;background:#ffffff">Innovative technology.</li><li style="color:#000000;line-height:normal;background:#ffffff">Competitive Pay.</li><li style="color:#000000;line-height:normal;background:#ffffff">Comprehensive training program.</li><li style="color:#000000;line-height:normal;background:#ffffff">Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for employee-only coverage).</li><li style="color:#000000;line-height:normal;background:#ffffff">Dental Plan Option.</li><li style="color:#000000;line-height:normal;background:#ffffff">Vision Plan Option.</li><li style="color:#000000;line-height:normal;background:#ffffff">Virtual Healthcare Access.</li><li style="color:#000000;line-height:normal;background:#ffffff">Health Savings Account and Flexible Spending Account Options.</li><li style="color:#000000;line-height:normal;background:#ffffff">401k plan with an employer match.</li><li style="color:#000000;line-height:normal;background:#ffffff">Disability Insurance Options (with employer-paid Long-Term Disability).</li><li style="color:#000000;line-height:normal;background:#ffffff">Life Insurance Options (with employer-paid Basic Life Insurance).</li><li style="color:#000000;line-height:normal;background:#ffffff">11 Employer-Paid Holidays (Equivalent).</li><li style="color:#000000;line-height:normal;background:#ffffff">Employer-paid Employee Assistance Program.</li><li>Perks at Work - Team Member Discount Program.</li><li style="color:#000000;line-height:normal;background:#ffffff">Employer-paid Benefits Assistance/Advocacy Program.</li></ul> LocationRemote (North Carolina Residents Only). Note: New hire training for one week in Wilmington, North Carolina is required. Key ResponsibilitiesAnswer inbound calls promptly and professionally, demonstrating empathy and active listening skills. Conduct thorough intake interviews to gather detailed information about potential personal injury cases, including accident details, injuries, and client circumstances. Accurately document all client information in the ISA system, ensuring completeness and attention to detail for case evaluation.Quality leads based on established criteria and determine appropriate next steps for each caller. Communicate clearly with clients about the process, set appropriate expectations, and answer basic questions about services. Manage multiple systems simultaneously while maintaining conversation quality and building rapport with callers. Meet or exceed performance metrics including call quality scores, conversion rates, productivity standards, and client satisfaction targets.Follow scripts and compliance guidelines while adapting communication style to each client's unique situation. Maintain client confidentiality. Escalate complex situations or calls requiring additional support to Leadership per operating procedure. Participate in ongoing training and coaching sessions to continuously improve skills and knowledge. Required Qualifications<ul><li style="line-height:normal">High school diploma or equivalent; College degree preferred.</li><li style="line-height:normal">1+ years of customer service or call center experience.</li><li style="line-height:normal">Bilingual (Fluent in Spanish/English) required.</li><li style="line-height:normal">Excellent verbal and written communication skills.</li><li style="line-height:normal">Strong active listening abilities and empathetic demeanor.</li><li style="line-height:normal">Proficiency with computers and ability to navigate multiple systems simultaneously.</li><li style="line-height:normal">Reliable high-speed internet connection and home workspace free of distraction needed for remote work and confidentiality.</li><li style="line-height:normal">Flexibility to work various shifts including evenings and weekends as needed.</li><li style="line-height:normal">Strong attention to detail and accurate data entry skills.</li><li style="line-height:normal">North Carolina Residents Only.</li></ul> Preferred Qualifications<ul><li style="line-height:normal">Previous experience in intake, lead qualification, or sales roles.</li><li style="line-height:normal">Familiarity with legal services or personal injury industry.</li><li style="line-height:normal">Experience with contact center platforms.</li></ul> Ready to Make a Difference?If you're ready to combine your passion for helping others, we want to hear from you. Join us in connecting clients with the legal representation they need to resolve their most important challenges. Intake Solutions of America is an Equal Opportunity Employer committed to Workplace Diversity and Inclusion. Background checks will be conducted on all final candidates for employment.

Intake Solutions of America

Bilingual Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings)

Broadband

Call Centers

Communication Skills

Computer Skills

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Data Entry

Detail Oriented

Develop and Maintain Customers

Disability Insurance

Diversity

Employee Assistance Plan

English Language

Flexible Spending Accounts

Health Plan

Healthcare

High School Diploma

ISA Standards

Leadership

Legal

Multilingual

Operations Processes

Performance Metrics

Personal Injury

Presentation/Verbal Skills

Quality Management

Quality Metrics

Sales Qualification

Scripting (Scripting Languages)

Spanish Language

Systems Administration/Management

Vision Plan

Website Conversion

Work From Home

Writing Skills

Talent Acquisition

Customer Engagement SpecialistIntake Solutions of America A Legal Services Engagement Center Hiring North Carolina Residents Only Come join a dynamic Team with aPurpose to Provide Meaningful Connection and Promise to Engage with Experience and Excellence.As a Team Member of Intake Solutions of America (ISA), you will support our Mission to Enhance the Brand of our Law Firm Customers and Turn Leads into Cases. We do this through our Core Values of Collaboration, Accountability, Respect, Empathy and Shared Success. At Intake Solutions of America, we are building something special, and we invite you to be a part of it. We are a Team of professionals who believe that access to justice starts with a compassionate connection. As a Customer Engagement Specialist, you will be a comforting rst contact for potential clients as you represent the Brand of our ISA Law Firm Customer. About the RoleWe're seeking compassionate and professional Customer Engagement Specialists to serve as the first point of contact for individuals seeking legal assistance. As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time in their lives. This remote position offers the opportunity to make a meaningful impact while developing valuable skills in a fast-paced contact center environment. What's in it for You?<ul><li style="color:#000000;line-height:normal;background:#ffffff">Inclusive and diverse working environment.</li><li style="color:#000000;line-height:normal;background:#ffffff">Positive and team-driven culture.</li><li style="color:#000000;line-height:normal;background:#ffffff">Innovative technology.</li><li style="color:#000000;line-height:normal;background:#ffffff">Competitive Pay.</li><li style="color:#000000;line-height:normal;background:#ffffff">Comprehensive training program.</li><li style="color:#000000;line-height:normal;background:#ffffff">Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for employee-only coverage).</li><li style="color:#000000;line-height:normal;background:#ffffff">Dental Plan Option.</li><li style="color:#000000;line-height:normal;background:#ffffff">Vision Plan Option.</li><li style="color:#000000;line-height:normal;background:#ffffff">Virtual Healthcare Access.</li><li style="color:#000000;line-height:normal;background:#ffffff">Health Savings Account and Flexible Spending Account Options.</li><li style="color:#000000;line-height:normal;background:#ffffff">401k plan with an employer match.</li><li style="color:#000000;line-height:normal;background:#ffffff">Disability Insurance Options (with employer-paid Long-Term Disability).</li><li style="color:#000000;line-height:normal;background:#ffffff">Life Insurance Options (with employer-paid Basic Life Insurance).</li><li style="color:#000000;line-height:normal;background:#ffffff">11 Employer-Paid Holidays (Equivalent).</li><li style="color:#000000;line-height:normal;background:#ffffff">Employer-paid Employee Assistance Program.</li><li style="color:#000000;line-height:normal;background:#ffffff">Perks At Work Team - Member Discount Program.</li><li style="color:#000000;line-height:normal;background:#ffffff">Employer-paid Benefits Assistance/Advocacy Program.</li></ul> LocationRemote (North Carolina Residents Only). Note: New hire training for one week in Wilmington, North Carolina is required. Key ResponsibilitiesAnswer inbound calls promptly and professionally, demonstrating empathy and active listening skills. Conduct thorough intake interviews to gather detailed information about potential personal injury cases, including accident details, injuries, and client circumstances. Accurately document all client information in the ISA system, ensuring completeness and attention to detail for case evaluation.Quality leads based on established criteria and determine appropriate next steps for each caller. Communicate clearly with clients about the process, set appropriate expectations, and answer basic questions about services. Manage multiple systems simultaneously while maintaining conversation quality and building rapport with callers. Meet or exceed performance metrics including call quality scores, conversion rates, productivity standards, and client satisfaction targets.Follow scripts and compliance guidelines while adapting communication style to each client's unique situation. Maintain client confidentiality. Escalate complex situations or calls requiring additional support to Leadership per operational procedure.Participate in ongoing training and coaching sessions to continuously improve skills and knowledge. Required Qualifications<ul><li style="line-height:normal">High school diploma or equivalent; College degree preferred.</li><li style="line-height:normal">1+ years of customer service or call center experience.</li><li style="line-height:normal">Excellent verbal and written communication skills.</li><li style="line-height:normal">Strong active listening abilities and empathetic demeanor.</li><li style="line-height:normal">Proficiency with computers and ability to navigate multiple systems simultaneously.</li><li style="line-height:normal">Reliable high-speed internet connection and quiet home workspace for remote work.</li><li style="line-height:normal">Flexibility to work various shifts including evenings and weekends as needed.</li><li style="line-height:normal">Strong attention to detail and accurate data entry skills.</li><li style="line-height:normal">North Carolina Residents Only.</li></ul> Preferred Qualifications<ul><li style="line-height:normal">Previous experience in intake, lead qualification, or sales roles.</li><li style="line-height:normal">Familiarity with legal services or personal injury industry.</li><li style="line-height:normal">Bilingual (Fluent in English/Spanish).</li><li style="line-height:normal">Experience with contact center platforms.</li></ul> Ready to Make a Difference?If you're ready to combine your passion for helping others, we want to hear from you. Join us in connecting clients with the legal representation they need to resolve their most important challenges. Intake Solutions of America is an Equal Opportunity Employer committed to Workplace Diversity and Inclusion. Background checks will be conducted on all final candidates for employment.

Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings)

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace.

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive.As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.TerraBella Senior Living is hiring Care Givers to join our community in Southern Pines.The Care Giver's role includes providing hands-on care and physical and emotional support to each resident while maintaining a safe and comfortable home-like environment.Responsibilities:<ul><li>Maintaining cleanliness of resident’s room and work areas</li><li>Helping residents maintain independence, promoting dignity and physical safety of each resident</li><li>Participating and assisting residents with activities of daily living (i.e. bathing, dressing, toileting, grooming, ambulation, transferring, eating) as instructed</li><li>Engaging residents in life skills and other life enrichment activities</li></ul>Position Requirements<ul><li>Certified Nurse’s Aid certification preferred </li><li>High School diploma/GED </li><li>Must be 18 years of age </li><li>Previous experience working with seniors preferred </li><li>Ability to communicate effectively with Residents, management, and co-workers </li><li>Superior customer service skills </li><li>Ability to handle multiple priorities </li><li>Must demonstrate good judgment, problem-solving, and decision-making skills</li></ul>Why Join UsDiscovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Find out what makes working at Discovery unique in the world of senior living.  Discover Your Purpose! Our Culture & ValuesSo often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Benefits You’ll EnjoyFor eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).  Equal Opportunity EmployerWe are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to ApplicantsThis job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency PolicyWe do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam WarningWe only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background ScreeningDiscovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: <a href="https://urldefense.com/v3/__https:/info.flclearinghouse.com/__;!!PIfy-9xbww!DeQVW6bfxYy3Kkn9cVfSDDYXJmNVyS96rU3RMjMyH7BReby1p62mEz1Ctv3L57yEhCkgEcwkoTsV0rbtIsVcVJKXJPTyMQ$" rel="nofollow" title="https://info.flclearinghouse.com/">https://info.flclearinghouse.com</a>. Thank you for your interest in TerraBella Senior Living careers.  If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.EOE D/V

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Bilingual Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings) Intake Solutions of America

Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings) Intake Solutions of America

Care Giver Weekend Warrior TerraBella Southern Pines

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