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This is a front-facing position requiring constant interaction with families, children, and staff, and providing friendly, welcoming, and engaging greetings and support. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.

HOUR

Pay & Advancement <ul><li>Starting pay: $18/hour </li><li>Pay raises at 90 days, 6 months, 12 months, and every 6 months after that </li><li>Must be 18+ years old to apply</li></ul>At Aqua-Tots Swim Schools, we provide the highest quality swim lessons-and we have a blast doing it! Our mission is to be the best swim school in the world. We believe swimming is a life-saving skill that every child should learn. That's why we're looking for friendly, enthusiastic team members who want to make a difference. The Part-Time Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members. Our Benefits:<ul><li>Starting pay: $18/hour (Must be 18+ years old to apply) </li><li>Pay raises at 90 days, 6 months, 12 months, and every 6 months after that </li><li>Only Part-Time Hours available </li><li>Weekly and Monthly contests to win prizes and money </li><li>Career growth into leadership roles </li><li>Paid training </li><li>Medical, dental, and vision benefits (for eligible team members) </li><li>401(k) with company match </li><li>Telehealth + supplemental insurance (disability, accident, hospital) </li><li>Quarterly team outings & holiday parties </li><li>Employee and member referral bonuses </li><li>Educational Assistance & Personal Enrichment programs </li><li>Employee family swim lesson discounts </li><li>Break room stocked with snacks & drinks </li><li>Closed for major federal holidays </li><li>Aqua-Tots Core Values </li></ul>Want to see what it's like to work here? Watch this short video: What we are looking for<ul><li>Outgoing, friendly, and professional </li><li>Excellent communication and hospitality skills </li><li>Comfortable using computers and scheduling software </li><li>Great at multitasking and staying organized </li><li>Detail-oriented and dependable </li><li>Customer service or hospitality experience preferred</li><li>Sales experience is a plus</li><li>Bilingual is a bonus (Spanish, Mandarin, etc.), but not required </li></ul>What this position is NOT:<ul><li>This is not a receptionist position </li><li>This is not a full-time position </li><li>This is not a seasonal or short-term position </li></ul>Schedule Requirements <ul><li>Minimum of 3 shifts per week: </li><li>At least 2 weekday afternoon/evening shifts (3:30-8:30 PM) AND </li><li>1 weekend shift - Saturday OR Sunday (8:30 AM-1:30 PM) </li></ul>Job Requirements<ul><li>Must be 18 years or older </li><li>This is a front-facing position requiring constant interaction with families, children, and staff, and providing friendly, welcoming, and engaging greetings and support. </li><li>Must be able to stand and remain on your feet for the full shift</li><li>Must be able to lift up to 30 pounds when needed </li><li>Must be able to walk in and out of the heated pool room throughout the shift (temperature and humidity changes) </li><li>Must have Strong computer proficiency and the ability to quickly learn new systems </li><li>Must be able to manage customer scheduling and navigate multiple computer programs simultaneously </li><li>Must be able to securely manage and remember multiple passwords </li><li>Must be capable of multitasking efficiently in a fast-paced environment </li><li>Must have strong attention to detail and a high level of accuracy </li><li>Must have excellent verbal communication and professional phone skills </li><li>Must be able to perform light cleaning duties, including mopping, wiping down surfaces, organizing, and taking out trash </li><li>Must be able to staff meetings and in-service trainings. </li><li>Must be dependable, punctual, and reliable </li></ul>What You'll Do <ul><li>Greet customers with a warm, welcoming attitude </li><li>Communicate effectively with families and children </li><li>Build strong relationships-learn names, show you care </li><li>Answer phones, give tours, and explain swim programs </li><li>Enroll students and manage class schedules using our system </li><li>Resolve customer concerns with empathy and professionalism </li><li>Maintain a clean, friendly, and safe front desk and lobby </li><li>Smile and have fun while making a difference! </li></ul>Work schedule <ul><li>Weekend availability </li><li>Monday to Friday </li></ul>Benefits <ul><li>Flexible schedule </li><li>Health insurance </li><li>Dental insurance </li><li>401(k) </li><li>401(k) matching </li><li>Referral program </li><li>Employee discount </li><li>Paid training </li><li>Vision insurance </li><li>Life insurance </li><li>Disability insurance </li></ul>

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Customer Service Specialist - Part-Time Only Aqua-Tots Development

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