Monitor loads assigned to drivers, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers; problems normally include truck mechanical problems, traffic or weather issues, or customer-directed shipment changes. High School Diploma/GED with up to 1 year of Transportation, Customer Service, or other relevant experience AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.