To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. As a FULL-TIME CUSTOMER SUPPORT PROFESSIONAL , you will be trusted to utilize your root cause analysis and problem solving skills to manage inbound calls, online chats , and messages in our state-of-the-art contact center.